Penske Buick GMC Southbay

I sent out a quote request for a Denali Hybrid and Grier Steele sent me a quote. I called him on the phone and he was very responsive, answered the phone every time, and we consumated the purchase price. Wh Steele sent me a quote. I called him on the phone and he was very responsive, answered the phone every time, and we consumated the purchase price. While I was driving to the dealership Grier took my information down so that when I got there I was ready to go. The Sales Manager, Jorge Virgen was very helpful and ensured that I got the lowest price possible. I was in finance to pay within 45 minutes. Rene Amaya was very helpful in explaining the different financing opportunities and the prices. Rene was very quick and the whole purchase took place over the phone and within 1 1/2 hours I was driving home with my new Hybrid. Very professional dealership. Grier and Jorge were very focused and I negotiated and bought the SUV in one day. I would strongly recommend this dealership, they are large, have a lot of stock and are very interested in moving out their inventory at low prices. More

Lorenzo Edwards worked hard to make the deal happen. We were very satisfied with our purchase and looking forward to working with him in again hopefully in the future to purchase our next car. Jorge Virgen were very satisfied with our purchase and looking forward to working with him in again hopefully in the future to purchase our next car. Jorge Virgen was great too. He took care of some bumps along the road to make our first experience with Penske Southbay a good one! Kudos to both of them! More

Found Penske using the USAA web site. Association with USAA was important to me.....added to credibility. Contacted Grier via the web and dealer web site. Having the ability yo research their web site w USAA was important to me.....added to credibility. Contacted Grier via the web and dealer web site. Having the ability yo research their web site was extremely helpful. Was provided a no nonsense car buying experience. Absolutely a great experience, Grier spent time explaining each of the features of the vehicle, ensured the OnStar was operational, and one minor issued corrected immediately. Would HIGHLY recommend this dealership to anyone. More

My first experience with the them was when I brought my parent's DTS to have body work done. Todd and his crew assisted me and as a team we worked out the issues of the repair. He was up front and honest parent's DTS to have body work done. Todd and his crew assisted me and as a team we worked out the issues of the repair. He was up front and honest about the events that took place. When my car wasn't ready, he put me in a rental car at his expense. I shared that I was looking to trade my car for a new one but was hesitant about dealing with sales people. He assured me that I would be taken care of by Elmer the manager over sales. It was a pleasure meeting with Elmer who had my best interest at heart. He treated me as if I was his little sister. I had so many questions and was so doubtful. He then introduced me to Grier, and I became putty in their hands. Grier was soooo nice and professional that I wondered if something was up!! He treated me as if I was family! I got the car that I wanted in the color that I wanted and for the price that I wanted. I am not an easy person to sell something, I automatically think I'm about to be ripped off, but these people stand behind their word, I like that!!! PS The people answering the phones had to deal with me calling ten times a day, and never made me feel that I was annoying. More

GRIER STEELE MADE IT AN EASY, COMFORTABLE, AND ENJOYABLE EXPERIENCE BUYING A NEW CAR.I WENT ON THE INTERNET LOOKING FOR A DEALER IN THE SOUTH BAY AND THEN LOOKING THROUGH TRHEIR INVENTORY. I THEN EMAILED GR EXPERIENCE BUYING A NEW CAR.I WENT ON THE INTERNET LOOKING FOR A DEALER IN THE SOUTH BAY AND THEN LOOKING THROUGH TRHEIR INVENTORY. I THEN EMAILED GRIER, WHO EMAILED ME RIGHT BACK AND WE MADE AN APPOINTMENT FOR THE NEXT DAY More

Grier was outstanding. Attendtive, knowledgeable and made the experience pleasurable. The only negative and this has NOTHING to do with Grier, is that time lapse from chosing a car till the time it took to g the experience pleasurable. The only negative and this has NOTHING to do with Grier, is that time lapse from chosing a car till the time it took to go to the finance folks. That was WAY to long. More

I received excellent service from Gearn Burns. I had not purchased a brand new car in over 16 years so I was a little nervous going into the showroom, but Gearn was very friendly and made me feel very comfo purchased a brand new car in over 16 years so I was a little nervous going into the showroom, but Gearn was very friendly and made me feel very comfortable. He had already contacted me via email with information and pricing on the car of my choice so all we had to do was find my color and get all the paper work completed. I purchased a beautiful car, with an excellent price and good financing from the dealership. All the staff that I dealth with were friendly and professional. I would recommend the Penske dealership to family and friends. More

WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. THIS DEALER AND SELLER WERE VERY ATTENTIVE, VERY INFORMATIVE AND I WAS VERY IMPRESSED AND WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. THIS DEALER AND SELLER WERE VERY ATTENTIVE, VERY INFORMATIVE AND I WAS VERY IMPRESSED AND SATISFIED WITH THEIR MANNERISM OF SHOWING AND TEACHING RATHER THAN JUST BEING INTERESTED IN SIMPLY SELLING A VEHICLE. More

i went to the dealership and had nothing but perfect service. I am very happy that i had Lorenzo as my sales rep. everyone was very helpful and honest. i would recommend this dealer to anyone i know. my service. I am very happy that i had Lorenzo as my sales rep. everyone was very helpful and honest. i would recommend this dealer to anyone i know. my wife is looking for a SUV very soon, we will be going back . thank you Penske More

Gearn really made it happen. Somehow Gearn was able to do magic and make the deal so smooth and with little stress. He knew what we want and he knew our situation. He persisted and got us the deal on th do magic and make the deal so smooth and with little stress. He knew what we want and he knew our situation. He persisted and got us the deal on the 2011 Cadilla SRX. I will recommend anyone to do business with Gearn and I will be sure that Gearn will provide the same treatment that we received. Gearn lives service! More