Back

Penske Cadillac of South Bay

Torrance, CA

4.6
1,646 Reviews

18600 Hawthorne Blvd.

Torrance, CA

90504

Directions

By Type

1,646 Reviews of Penske Cadillac of South Bay

March 27, 2025

Reggie Shelton is an outstanding service representative . He is extremely knowable and professional . He is the best. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We appreciate your recognition of the knowledge and professionalism of our team at Penske Cadillac of South Bay. Thank you for sharing your experience.

March 26, 2025

Efrain was great to deal with very helpful in getting the issue resolved in a timely manner. More

by dbritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We appreciate your feedback and are pleased to hear that our team at Penske Cadillac of South Bay provided timely and helpful service.

March 26, 2025

The wait time for the small maintenance done on the visit was longer than expected. More

by enriquefelix76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efrain Garcia
March 26, 2025

It was a great experience, very smooth and the employee was very helpful and kind . The process was great More

by Ranoshghasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Thank you for sharing your positive experience with our helpful and kind team at Penske Cadillac of South Bay. We’re glad the process went smoothly for you.

March 25, 2025

From asking questions to listening to what i wanted to offering water just overall, really good service!! More

by garcia_stephanie92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Last name Nguyen I believe? not sure
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Providing attentive service and making you feel comfortable is important to us at Penske Cadillac of South Bay. Thank you for your positive comments.

March 25, 2025

Jesse and Bryan were great. thanks for the help and quick purchase. Would be nicer if Penske had snacks and better selection of drinks though. More

by Mike
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We’re glad we could assist you promptly with your purchase at Penske Cadillac of South Bay. Thank you for your feedback on our drinks and snacks.

March 24, 2025

Five Stars: I recently had my car serviced at Penske (South Bay) for the first time, and I was quite pleased with the level of customer service I received from the Assistant Manager, Reggie. The staff w More

by GUY600SUNRISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie - Assistant Manager
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Our Team at Penske Cadillac of South Bay appreciates your kind words and is pleased to have made a positive first impression. We look forward to serving you for many years ahead.

March 23, 2025

Penske Cadillac always provides excellent service. All my interactions with them have been very professional. More

by mnikias
Recommend Dealer
Yes
Employees Worked With
Javier
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We appreciate your kind words regarding the professionalism and consistent excellence you experience at Penske Cadillac of South Bay. Thank you for your continued support.

March 22, 2025

Excellent customer service from Robert Wright and the team at Penske. My car was completed in less time then estimated, and it was washed. Robert is knowledgeable, courteous and professional. More

by DNHERBST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Thank you for your kind words about our team at Penske Cadillac of South Bay. We’re pleased your service was completed efficiently and your car was returned clean.

March 22, 2025

Pleasing customer service. Above and beyond attention to the customer's concerns. Pleasant atmosphere. Comfortable. More

by RACHELLE137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton, Service Department.
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We’re glad to hear you experienced attentive service and a comfortable environment at Penske Cadillac of South Bay. Thank you for your feedback.

...
10
...