Penske Cadillac of South Bay

The environment is friendly and clean. My Service Advisor was Efrain, and he took time to get all information to diagnose what the problem was. My service was completed in 24 hrs. My Service Advisor was Efrain, and he took time to get all information to diagnose what the problem was. My service was completed in 24 hrs. More

After some initial issues things were fine. There was a paint defect that was supposed to be fixed but on closer examination not all of it was done. Will need to bring it back at some point to There was a paint defect that was supposed to be fixed but on closer examination not all of it was done. Will need to bring it back at some point to have the edge of the passenger door that was missed painted. More

Service was excellent , my advisor was good. The only complaint is the no shuttle service. The only complaint is the no shuttle service. More

The vehicle was delivered to me which was great. However, there was no choice in financing I was told I had to go with a certain bank. I was never told where my credit was going to go to for buying However, there was no choice in financing I was told I had to go with a certain bank. I was never told where my credit was going to go to for buying an EV. The entire process was done on assumptions that the dealership and the sales person made, I cannot stress how upset I am with this entire process this dealership and I get why they have the score that they More

Very use to getting oil change and tire rotation for one fee. You don’t do that there as does EVERY DEALERSHIP I know of. Shortlly after my Oil change my Key Fob broke only had it since November 2021. Your fee. You don’t do that there as does EVERY DEALERSHIP I know of. Shortlly after my Oil change my Key Fob broke only had it since November 2021. Your dealership replaced the battery my last oil change. Every which way you can you are robbing me. Your intent is to disservice me and over charge. How long must you and your colleagues and your management sit by and watch this type of thing happen over and over and over again. I am paying for service that I’m not truly receiving. I’m treating your company and everyone I encounter while there with dignity, kindness, and respect. Penske GMC OF SOUTHBAY only wants to make absolutely sure that I am overcharged and disrespected. I am ridiculed, ostracized, and persecuted so that all the public can laugh. More

I knew the cost going into it, the crew was upfront and efficient about pricing and timing. I love that there's a dealership warranty on parts and labor. Plus they vacuum and wash the car as good as new wh efficient about pricing and timing. I love that there's a dealership warranty on parts and labor. Plus they vacuum and wash the car as good as new when they're done. There's a reason I've been back! More

My service gentleman was Bruce very helpful and respectful he reminded my story about my corvette was very impressed respectful he reminded my story about my corvette was very impressed More

Excellent customer service! I’m super happy about this purchase. The cadillac team was super helpful knowledgeable I’m super happy about this purchase. The cadillac team was super helpful knowledgeable More

Bruce is a very good person to work with. he cares about his customers. I will refer him any time. he cares about his customers. I will refer him any time. More

I was in and out in about 3 hours Robert’ answer all my questions and concerns questions and concerns More