Penske Cadillac of South Bay

Refused to rotate my tires. Waited until I was cashing out to tell me my lug nuts were swollen, now I have to come back to replace them when I would have done it at the time of Waited until I was cashing out to tell me my lug nuts were swollen, now I have to come back to replace them when I would have done it at the time of service. I was leaving the next day on a road trip to Arizona and I couldn’t take my car as planned because of the possibility that I could be stuck on the side of the road in the middle of the desert unable to change a flat. I drive a luxury car, I expect a little better when I take it to the dealership for service. More

Reggie Shelton is an outstanding service manager! I followed him from WLA Martin Cadillac for the care of my first Buick and when I bought a new Buick I continue to bring my car to Torrance (althoug I followed him from WLA Martin Cadillac for the care of my first Buick and when I bought a new Buick I continue to bring my car to Torrance (although I live closer to the Santa Monica shop). More

Reggie Shelton is THE BEST. Have followed him from Martin Cadillac. Don’t trust anyone else with my beautiful Cadillac. Have followed him from Martin Cadillac. Don’t trust anyone else with my beautiful Cadillac. More

It was my pleasure doing business with, and Penske Cadillac l will always have my car serviced at Penske Cadillac Cadillac l will always have my car serviced at Penske Cadillac More

The experience was pretty normal until I picked up the car and looked at the dash board and inspected trunk area. To my surprise the dashboard had white bird droppings splattered in several areas. The ele car and looked at the dash board and inspected trunk area. To my surprise the dashboard had white bird droppings splattered in several areas. The electrical harness to the trunk lid was carelessly wrapped in electrical tape which is coming loose on the ends and the trunk lining was not popped back into position. I have yet to look under the hood to see how it looks, hopefully it’s ok. More

Great costumer service always. Informed me of the length of time it would take for my vehicle to be ready. Informed me of the length of time it would take for my vehicle to be ready. More

Showed up without an appointment, and they took me right away, told me how long it would take and when I came back my truck was ready away, told me how long it would take and when I came back my truck was ready More

Everything was great but I do miss the shuttle service. Will they're be a shuttle service again? Will they're be a shuttle service again? More

Excellent customer service by Javier Garcia. He helped me with an oil change & some lane assist issues that my truck was having. He was able to get me out of there quick. Very Respectful & know He helped me with an oil change & some lane assist issues that my truck was having. He was able to get me out of there quick. Very Respectful & knowledgeable worker. More

Nothing but phrase for the shop employees, a great group of people, 5 stars group of people, 5 stars group More