
Penske Cadillac of South Bay
Torrance, CA
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1,642 Reviews of Penske Cadillac of South Bay
I was accepted at appointment time and service was received without a long waiting period. Service Advisor was cordial & helpful. I will continue to use this dealership. received without a long waiting period. Service Advisor was cordial & helpful. I will continue to use this dealership. More
They were not supposed to rotate my tires, but said they did, snice it was not requested the Service Advisor took it off the bill. Ans should have since I had the wheel lock in my jacket pocket, so I don't did, snice it was not requested the Service Advisor took it off the bill. Ans should have since I had the wheel lock in my jacket pocket, so I don't know how they rotated the tires when I had the wheel lock! More
Maria at the service department is a wonderful asset to your company. The call center people overbook you guys, but she was patient and figured it out. your company. The call center people overbook you guys, but she was patient and figured it out. More
I had a great experience with your dealer. I car was sold I was interested in on your lot the day before. On Saturday we dropped by to look at new Buick Envistas. I spotted the used Ford Escap I car was sold I was interested in on your lot the day before. On Saturday we dropped by to look at new Buick Envistas. I spotted the used Ford Escape we had wanted to buy sitting to the side. Bob Uchida stopped what he was doing to see if we needed help, and he mentioned after we questioned that he thought the car was sold but would go inside and check. It turned that that the buyer had committed by was late and missing, so they said we could buy it. Without Bob's extra effort we would have left the lot. But then Alejandra was lovely to work with, low pressure but matter of fact. Our only concern was the slowness of it all since it was a cash purchase, but we understand that someone was out. Also there was only one key found that day, but when they found the other one the contacted us promptly to come by and get it. The gentleman in financing was a pleasure to sign documents with. I would buy from you again, it was a pleasant experience without any of the sales "ick" that some other dealers push on you. Thank you again! More
Efrain is a really good service Representative. He is attentive, knowledgeable and detailed in his approach to issues with regards to vehicle maintenance. He is attentive, knowledgeable and detailed in his approach to issues with regards to vehicle maintenance. More