Penske Cadillac of South Bay

Robert was fast in giving me an appointment and meeting my needs, thanks I appreciate it my needs, thanks I appreciate it More

Reggie in the service department is the best and very professional. Would recommend many people professional. Would recommend many people More

I brought my car in yesterday because the lift would not stay up when I opened it. Robert came out and checked it and said I would need the whole motor and he would have to get back to me about the price a stay up when I opened it. Robert came out and checked it and said I would need the whole motor and he would have to get back to me about the price and when they would have the parts to fix it. He came back with a price of $1425. I said that was outrageous and that the last time I was in there I was told by him that the transmission was also going, after I spent about $1500 for a tune. He said I would probably need a new car within the next year or so. When I complained about the price of fixing the lift he did tell me he could take off 20% for labor. He said my issue was with GM who makes the vehicle. Now I don't know if I should trust him with the fact that my transmission is going out and maybe it was just that they did not do the tune up correctly. I told my brother in law about how much it was going to cost and he said that it didn't sound like I should get a new motor but the lifts. He told me that if I bought the lifts he would try and see if that was the issue but he could not guarantee that. I bought the lifts for approximately $88 and took them to him and he put them on within about 15 minutes and the lift worked. He is not a mechanic by trade but he does fix his own cars usually. So you can imagine my dismay for a cost of $88 compared to the price of Penske of $1425. Very disappointed and not sure if I am treated that way because I am an older woman with no husband to check this with. By the way, Robert never asked the service department to check this and also he did not say that there was a chance it would not need the motor, only that the price would be $1425. More

Really good service and hospitality. The saleswomen Irvene and financial Manager Mark helped out with questions i asked and process went smoothly The saleswomen Irvene and financial Manager Mark helped out with questions i asked and process went smoothly More

My experience was amazing, everyone was so knowledgeable and helpful. I would highly recommend for anyone to go here. and helpful. I would highly recommend for anyone to go here. More

Great people helpful and willing to get better deal that fit my budget and my needs fit my budget and my needs More

they make me feel safe，I trust them always and forever, they are professional too. Thanks they are professional too. Thanks More

Service Advisor Marlene Bobrowsky Is An AWESOME Service Advisor That Is Personable, Professional, Knowledgeable, Makes The Customer Feel Like A VIP And Always Makes Sure That My Car Is Well Taken Care Of. Advisor That Is Personable, Professional, Knowledgeable, Makes The Customer Feel Like A VIP And Always Makes Sure That My Car Is Well Taken Care Of. More

Great customer service fast and professional, would definitely come back with any car purchase and services. definitely come back with any car purchase and services. More

Robert identified the issue that was not the previous visit. Clear concise communication, fixed issue with engine shut off after coming to stop. visit. Clear concise communication, fixed issue with engine shut off after coming to stop. More