Penske Cadillac of South Bay

Great people, especially Marlene. On time, professional service. $191.48 to service my truck. Nice. On time, professional service. $191.48 to service my truck. Nice. More

I'm not happy with the service department representative. No customer service representative followed up to keep me informed on the rental car appointment. I initiated two calls over the past six weeks ins No customer service representative followed up to keep me informed on the rental car appointment. I initiated two calls over the past six weeks instead of having the service agent call me to keep me posted, and nothing as of today. More

All Employees are Responsible Ethical Honest Professional Detailed Trustworthy Only dealer that will get my business are Responsible Ethical Honest Professional Detailed Trustworthy Only dealer that will get my business More

I called for an oil change and Marlena was quick to get me in . I was out in time to get back on the job site on time.thanks me in . I was out in time to get back on the job site on time.thanks More

8/6 had 9:30 appointment for an oil change. I also noted a nail in front left tire. Told shop busy, would be about 2 hours. I said I would wait. In 3 hours of waiting my car never left the I also noted a nail in front left tire. Told shop busy, would be about 2 hours. I said I would wait. In 3 hours of waiting my car never left the entrance carport area, moved up in line, but never entered shop. It looked like no one was working in the garage. At 1 pm, I spoke with Sales Manager to share my displeasure with progress. Walter Martinez walked me over to meet Bruce Brennan Fixed Operations Manager. Bruce asked would I like car serviced and maybe take another hour. I said OK, I was ready to find another Cadillac dealer for service. Bruce drove my car into garage for service. Oil done, and nail in tire did not go very deep, so no repair needed, except rotating that tire to left rear. Car was ready at 2 pm. Service writer Efrain Guerrero noted during checkout, that Mgr Brennan had approved my service for NO CHARGE. I appreciate the "no charge", but waiting for 5 hours with and appointment was unacceptable. My observation lots of cars being dropped off, not many vehicles being serviced. I skipped free carwash, due to time of day. Tire pressures left over inflated at 37-41 not set correctly, and I had to wipe grease off drivers door panel when leaving. More

Very helpful, went above and beyond to make this happen for me ! I am a happy customer for me ! I am a happy customer More

Marlene's customer service was exceptional; she was friendly, efficient, and made the whole experience smooth and hassle-free. Highly recommend! Great experience with the car rental service. The proces friendly, efficient, and made the whole experience smooth and hassle-free. Highly recommend! Great experience with the car rental service. The process was easy and straightforward. More

I've driven multiple Cadillac models for over 10 years and can't believe how far the brand has plummeted. My customer service rep was nice and friendly. Cadillac's service operations are disorganized and can't believe how far the brand has plummeted. My customer service rep was nice and friendly. Cadillac's service operations are disorganized and tech support is a borderline scam. 1. When I arrived for my appointment (which took 2 weeks to get) my rep told me it will be at least a week before a tech can see my car and they needed me to leave it at the shop. What is the point of making an appointment if no one can see my car? What's more - there's no courtesy vehicle, no rental car, no shuttle service, and no Uber voucher. I spent so much money using Ubers to cover their poor customer service. 2. I was quoted about $6,000 to repair something that was flagged as a service bulletin on another model. $6,000! My husband found an another way to fix it after researching Cadillac bulletins. A simple disconnect of the battery reset the HVAC settings. No more horrible loud clicking from the HVAC and didn't need to spend $6,000. GM, you're profiteering on your luxury car customers. Shame on you. More

Jesse from Sales provided me with excellent customer service. He was very knowledgeable and went above and beyond to help me purchase my new vehicle. service. He was very knowledgeable and went above and beyond to help me purchase my new vehicle. More

Overall, Penske Cadillac of South Bay and the staff who served us did a good job. First and foremost, they agreed to honor a point of sale credit on the sale of our electric vehicle. Many dealerships will served us did a good job. First and foremost, they agreed to honor a point of sale credit on the sale of our electric vehicle. Many dealerships will not allow point of sale credits. The other thing that I like about Penske Cadillac is they did not use high pressure tactics to get us to to enroll in an extended warranty. They made their case and then let it go when we told them that we were not interested. On the negative side, the out the door written estimate we were given was less than the ultimate price we paid. Evidently, the person or persons who prepared the written estimate neglected to include certain DMV charges. Penske could have done a better job on this although the price differential was not huge. The ultimate price we paid with the $4,000 tax credit was excellent! More