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Penske Cadillac of South Bay

Torrance, CA

4.6
1,646 Reviews
Call Dealership (310) 697-1800

18600 Hawthorne Blvd.

Torrance, CA

90504

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1,646 Reviews of Penske Cadillac of South Bay

April 13, 2025

Great customer service, Mr Robert Wright is very nice and very professional. Again, great service! More

by GINAMANTHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Thank you for recognizing the professionalism and quality of customer service at Penske Cadillac of South Bay. We’re glad you had a positive experience.

April 10, 2025

Robert is great. Not his fault, but had to bring the car back to take care of the same problem. More

by SWINFIELD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Thank you for recognizing the team here at Penske Cadillac of South Bay.

April 09, 2025

Javier was fantastic to work with! Professional, helpful and went above and beyond to make my experience easy! More

by Ronnaglick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Our team at Penske Cadillac of South Bay strives to provide professional and helpful service that makes the car buying experience straightforward. Thank you for your kind words.

April 09, 2025

Professional, respectful! Not too thrilled with the amount of time that I had to wait to take care of business. The lease manager, Bob Uchita, Kept me company through the wh More

by MARCICLARKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Uchida
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We appreciate your recognition of the professional and respectful service provided by our team at Penske Cadillac of South Bay. Thank you for your feedback.

April 09, 2025

My car that is 2025 cadilac ct5 with 6000 miles went in for a 1st oil change. Got it back and on the way home got error reading. Took car back and it was in shop for 14 days. Service advisor was good. Se More

by VERONAJOSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony was 0 stars efrain 3
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April 08, 2025

Outstanding customer service. Exceeded my expectations. I have owned many cars in my lifetime and I’ve never seen a service level this extraordinary. More

by jill4sc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas, Bob Uchida
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

Thank you for sharing your experience. Our team at Penske Cadillac of South Bay is committed to delivering service that goes beyond expectations for all our customers.

April 08, 2025

Vikki provided top notch service! She went above and beyond to follow up and ensure my repairs exceeded my expectations. She is a gem! More

by jill4sc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

We appreciate you recognizing the top-notch service and follow-up care provided by our team at Penske Cadillac of South Bay. Ensuring your repairs meet your expectations is important to us.

April 08, 2025

They were very helpful in getting our car in as we were on vacation. They had someone look at it right away. More

by SNELSON1827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

At Penske Cadillac of South Bay, we understand how important timely service is, especially when you’re away from home. We’re glad we could assist you promptly during your vacation.

April 08, 2025

THE SERVICE CENTER IS THE BEST PART OF PENSKE CADILAC I THINK IT IS PEOPLE WHO MAKES THE DIFFERENCE More

by EVRGARDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EFRAIN HE IS MY 5 STAR PERSON
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Jun 14, 2025 -

Penske Cadillac of South Bay responded

We agree that our people are the heart of Penske Cadillac of South Bay, and we’re glad the Service Center has made a positive impression on you. Thank you for sharing your thoughts.

April 07, 2025

The customer service was perfect. Very fast and reliable. Good communication throughout. Tony and Javier did an amazing good 👏👍 More

by Kkate_91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagunas, Javier Garcia
Report | Print
Jun 14, 2025 -

Penske Cadillac of South Bay responded

The entire team at Penske Cadillac of South Bay appreciates your kind words. We’re glad you experienced fast, reliable service with clear communication.

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