Penske Chevrolet Of Cerritos

New Truck I was in the market for a new truck and the Chevy Suburban was the size I was looking for. I am completely satisfied with the customer service especia I was in the market for a new truck and the Chevy Suburban was the size I was looking for. I am completely satisfied with the customer service especially from Ruben Cacho, he went above and beyond. More

New truck I was in the market for a new truck and stopped at Penske of Cerritos to check them out. I was greeted by Oracio Gonzalez and he showed me around the I was in the market for a new truck and stopped at Penske of Cerritos to check them out. I was greeted by Oracio Gonzalez and he showed me around the yard and all the different options I had. I was looking for a diesel truck and he had the one I was looking for. He was very helpful and I answered all my questions. Took the truck for a test drive and when we got back, sat down and made the deal. More

Amazing!! I was in the market for a Hybrid and drove 1 hr to Penske of Cerritos to see if their reviews were true. I can't say more than enough great things ab I was in the market for a Hybrid and drove 1 hr to Penske of Cerritos to see if their reviews were true. I can't say more than enough great things about Penske from start to finish. Working with Carlos Guzman made my experience easy and comfortable, he was extremely knowledgeable about every question I had. Carlos is professional friendly and has great customer service skills. Carlos and Ray went beyond exceptions to make my purchase happen. Thank You......One more happy customer! More

Excellent Service! I am completely satisfied with the service I had at Penske Chevrolet of Cerritos. As always when I took my car for repairement, the service was exce I am completely satisfied with the service I had at Penske Chevrolet of Cerritos. As always when I took my car for repairement, the service was excellent. It took less than the time they told me it was going to take. I did not have to wait more time. Employee John Booze was very nice, and kept me informed about the state of my car at all times. Thank you! More

EXCELLENT We walked in having an idea of exactly what we wanted, we were approached by Mr Tamer he was very professional and friendly also very honest he didn’t We walked in having an idea of exactly what we wanted, we were approached by Mr Tamer he was very professional and friendly also very honest he didn’t pressure us at all as opposed to another dealer we had visited prior it was over all such a great experience we were treated nicely with respect we Weill definitely return for all of our future purchases! More

Bad experience at Penske Chevrolet of Cerritos We purchased a brand new 2017 Chevy truck for $56,000 from Penske Chevrolet in Cerritos, CA on November 14, 2017. The vehicle had 30 miles on it when We purchased a brand new 2017 Chevy truck for $56,000 from Penske Chevrolet in Cerritos, CA on November 14, 2017. The vehicle had 30 miles on it when we took delivery. Upon final delivery, the salesman didn't walk us around the outside of the vehicle to make sure everything on the outside was ok, he only concentrated on the interior features. The next morning, we discovered a couple of chips in the paint, numerous scratches on the bed, and a screw in the right rear tire. We went back to the dealership the next morning, November 15, 2017, to show them the damage. The Sales Manager, Rey Gonzalez, moaned and groaned about the damage and said he'd have to talk to our salesman who won't be back for a couple of days. He gave us a Due Bill to fix the scratches but wouldn't honor that until he could speak to our sales person. Mr. Gonzalez flat out refused to fix the screw in the tire saying it could have been something we did, which is true. What I want prospective customers of Penske Chevrolet in Cerritos to be aware of is that they treated us nicely before the sale was finalized and treated us very poorly the following day. They could have easily repaired the tire. After all, they delivered the truck with 30 miles already on it and the tire could have picked up the screw during those 30 miles. Instead Mr. Gonzalez completely refused to fix the tire for us, instantly souring our opinion of Penske Chevrolet of Cerritos. Is that any way to treat a customer that spent $56,000.00 at your business the previous day? What is wrong with people? I don't know how smart you have to be to hold the title of Sales Manager at a car dealership but I do know that Penske Chevrolet of Cerritos spends a lot of money on advertising to bring new customers to their dealership. If all it cost was $20 to repair a tire in order to make a new customer who just spent $56,000 feel well taken care of and appreciated, or even cared about at all, knowing they would likely refer their friends and family to the dealership, then that would be money well spent. Instead, Mr. Rey Gonzalez has left us not only disliking him, but also disliking the company he represents, Penske Chevrolet of Cerritos. Perhaps the Penske Automotive Group should send Mr. Gonzalez back to Sales Manager school with a emphasis on good customer relations because we won't buy from Penske Chevrolet of Cerritos again and we certainly won't recommend our friends or family shop there either. All because Rey Gonzalez, Sales Manager at Penske Chevrolet of Cerritos was too much of a cheap skate to fix a screw in a tire. More

Excellent service! This was my first truck purchase and the staff was knowledgeable and helpful. Jesus Lara was a fantastic salesman. Told me everything I needed to ab This was my first truck purchase and the staff was knowledgeable and helpful. Jesus Lara was a fantastic salesman. Told me everything I needed to about the truck and was extremely helpful throughout my time at Penske. If you need to buy a truck or car, go to Penske and ask for Jesus Lara! More

Bolt EV purchase.. Taken care of when it counted Went in to purchase a Chevy bolt EV premium and was taken very good care of. They were a few difficult requests that were addressed by the team and I Went in to purchase a Chevy bolt EV premium and was taken very good care of. They were a few difficult requests that were addressed by the team and I appreciate their extra effort. Jesus Lara did a great job facilitating the deal. Jim Lee did a great job working on the paper work. More

IN&OUT Oil Service Out of several chevy dealers that I called these guys were the only ones that stay open late.The others would not take my car because their last appoi Out of several chevy dealers that I called these guys were the only ones that stay open late.The others would not take my car because their last appointment was at 3 pm. Come on Guys! I don't get out till 3:30 shhh. My service advisor, David Canche took my car in for service at the last minute and I had my car back in 30 minutes. Even got a complementary car wash. I was in and out of there in no time at all. It was a great experience, I even had time to take care of other things I had to do. I know I will return to Penske Chevrolet for my cars service, oh and the price was reasonable because I called some other places and they wanted to charge an arm and a leg for the oil change xxx those guys wanted about 30 dollars more than what chevy charges. Anyways I appreciate the assistance with my cars service and for these guys staying open late. More

Great Customer Service I purchased a new truck from Penske Chevrolet, Leah Sneed helped me build a truck with the items I wanted on the vehicle, Leah kept me updated weekly I purchased a new truck from Penske Chevrolet, Leah Sneed helped me build a truck with the items I wanted on the vehicle, Leah kept me updated weekly as the truck was being built, Customer Satisfaction was outstanding and she took the time when the truck arrived to sit in the car with me and showed me how all the electronics and other things worked and helped me set it up for my comfort More