Penske Chevrolet Of Cerritos

In general the staff were nice. I specifically said I did not want any additional things added to the car... yet they tried to sneak in extended warranties and other items. I asked I specifically said I did not want any additional things added to the car... yet they tried to sneak in extended warranties and other items. I asked what I needed to bring to complete the transaction. I was told I didn't need to bring anything. Then when I got there they demanded several things, making me feel bad for not having them right there on my phone. Make a checklist and give it to prospective customers to gather the things they need. This is why people hate car dealerships! More

I brought my Chevy Suburban to Cerritos Penske Chevrolet for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charg for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charged for the service. I know this because I mark my left front tire with a chalk mark to ensure rotation is done and done properly. When I picked up my Suburban, the chalk mark was still on my left front tire, indicating that no tire rotation occurred. I have used Penske Chevy in Cerritos for all my service needs the last 20 years. However, due to this incident I no longer have confidence in their ability to service my Suburban properly and/or truthfully and will no longer do any business with them. I notified the Service Manager of this as well as the General Manager of the dealership. Neither one has subsequently contacted me to advise of any follow up or results of any inquiry into this incident at their dealership. This leads me to believe that they are not that concerned about the quality of their service or their commitment to a 20 year customer. More

I’m very satisfied on my new Chevy equinox. I really do appreciate your services with regards to my new car. Looking forward for your next service. I really do appreciate your services with regards to my new car. Looking forward for your next service. More

For the first time I received my vehicle cleaned. I'm surprised! The staff finally is getting better I'm surprised! The staff finally is getting better More

Knowledgeable , friendly especially Jesus is the one made possible to buy a new car he delivered my car on time Great made possible to buy a new car he delivered my car on time Great More

Very friendly and straightforward people. Enjoyed my experience with them. Would definitely do business with them again Enjoyed my experience with them. Would definitely do business with them again More

My husband and had a great experience coming out of your dealership. We worked with Abed, Barun and Lesly. They were so informative and professional. They were very attentive. They made sure we left that de dealership. We worked with Abed, Barun and Lesly. They were so informative and professional. They were very attentive. They made sure we left that dealership happy and we did. Thank you so much for such a great service. Happy holidays! Will definitely be back 😁 More

They add all the this and give you a price when you try to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buyin to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buying from them again. More

Great customer service also was very friendly and made sure the job got done well! sure the job got done well! More

Great experience, straight to the point didn’t waste any time and made it work for my situation! time and made it work for my situation! More