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Penske Chevrolet Of Cerritos
Cerritos, CA
1,750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,750 Reviews of Penske Chevrolet Of Cerritos
Verified Customer
September 26, 2024
Avoid Penske Chevrolet of Cerritos – Poor Customer Service and Lack of Accountability My experience with Penske Chevrolet of Cerritos has been a nightmare. I purchased a used car from them, and the o Service and Lack of Accountability My experience with Penske Chevrolet of Cerritos has been a nightmare. I purchased a used car from them, and the only issues I had were with the AC unit not blowing cold air and the protective cover on the LCD peeling off. However, resolving these issues has been a drawn-out and frustrating ordeal. It took over eight weeks of constant follow-ups to finally get someone to schedule a service appointment. After taking time off work and spending money on Uber to and from the dealership, I was informed that they couldn't even fix the car because it needed to go to a Jeep dealership. This information could have been shared initially, saving me all the unnecessary hassle and expense. When I complained to the sales manager, he gave me the number for a claim in less than 30 seconds and told me I could take it to any Jeep dealership. Why wasn't this explained to me from the start? It feels like they couldn't care less about the inconvenience they caused. The entire experience was disorganized and unprofessional. The service and sales departments wasted my time and money, and I believe they should compensate me for the unnecessary stress and effort I had to resolve a simple issue. If you're considering Penske Chevrolet of Cerritos, steer clear. Their customer service is severely lacking, and they don't seem to value their customers' time or business. More
by annettegascon
Employees Worked With
Sales Manager
September 26, 2024
They finished my truck by early next morning and i had allot done. My brakes are now perfect again and i am now ready for a roadtrip. Penske Chevrolet has always been my favorite place to take my truck in allot done. My brakes are now perfect again and i am now ready for a roadtrip. Penske Chevrolet has always been my favorite place to take my truck in for maintenance. More
by CHRISJPUTNAM
Employees Worked With
Leah Sneed, Nicola Alhersh
September 24, 2024
Great customer service. Went in right when they opened and they attended us right away m. Walked out with great deal and vehicle Went in right when they opened and they attended us right away m. Walked out with great deal and vehicle More
by BESSYEHONEY
Employees Worked With
Helen, Nicola Alhersh, Barun Afkhamnejad
September 24, 2024
Sent email by Chevrolet for complimentary software update to use Tesla chargers. Told by sales staff software update isn’t free and would require purchasing the adapter to get update. Agreed to purchase adap to use Tesla chargers. Told by sales staff software update isn’t free and would require purchasing the adapter to get update. Agreed to purchase adapter but was told that adapter isn’t available from dealer and is back ordered online. I called Chevy EV concierge and they confirmed adapter supply chain issue but confirmed that software update is free. Service rep lied and said adapter purchase was required to provide dealer with a QR code to perform software update. Chevy Concierge confirmed this is not true and that QR code included with adapter is only for downloading MyChevy app. More
by HUY_VO
Employees Worked With
Can provide later if listed on service receipt
September 23, 2024
Service was excellent Jorge Orozco was doing nice job he answer all my cuestións, next time if I planing to buy another car I want ask for Jorge Orozco. answer all my cuestións, next time if I planing to buy another car I want ask for Jorge Orozco. More
by JULIOSOTELO911
Employees Worked With
Nicola Alhersh, Jorge Orozco, Barun Afkhamnejad
September 21, 2024
Adrian was extremely helpful and communicated promptly. The parts ordered came in very fast and my car was repaired the same day. My only disappointment was the cost to replace the battery. Thanks Adrian! The parts ordered came in very fast and my car was repaired the same day. My only disappointment was the cost to replace the battery. Thanks Adrian! More
by JCBENNETTELECTRIC
Employees Worked With
Service - Adrian
