Penske Chevrolet Of Cerritos - Service Center

You solicited my trade-in indicating that you could give me good value for it, especially since I had purchased it there! However this wasn't the case! You lowballed me on my vehicle for the trade in on a n me good value for it, especially since I had purchased it there! However this wasn't the case! You lowballed me on my vehicle for the trade in on a newer model! Then you rush the sale through without completing the certification of the vehicle. This finally got certified after having attempted to certify it with various problems which I found and have to have corrected wasting a lot of my time and effort! One of the further problems was that the vehicle had worn out tires and you were supposed to have replaced them with new tires however you replace them with decent used tires that ended up having leaks in both of the rear tires which had to be replaced and you finally gave me new tires for the rear at least! The front tires which should have been new, but we're good used ones, have about half life left! Also I took a trip with the vehicle and as it turns out it takes 2 miles of electric to actually go one mile for about the first hundred miles, then it gives me about 1 mi for 1 mi as it should for the entire time! It ended up using 215 Mi worth of electric to go about 170 MI. Under basically the same driving conditions with the vehicle set on cruise control, freeway driving. With light traffic! I've been driving electric vehicles for well over 10 years and get better than average miles per kilowatt! I was also not able to use either Heat or The Fan for fear of not being able to make the round trip, only using it slightly to clear the windshield! More

I was there for an oil change and to fix other problems with my vehicle. The oil change was done but none of the problems were fix. According to the service technician the mechanic was not able to perform with my vehicle. The oil change was done but none of the problems were fix. According to the service technician the mechanic was not able to perform any of the repairs. More

I have been getting services at this dealership for about the last four years. And during that time span, I have failed to see a service department representative that looks like me. And for that reason is w the last four years. And during that time span, I have failed to see a service department representative that looks like me. And for that reason is why I do not utilize your service center. The only reason I was getting service at this time. Is because your service manager would not approve the dealership service center of my choice to complete the work on my extended warranty. More

I will never go back to this dealership again. The service provided during my visit was poor. The associate was not helpful at all!!! I don’t understand how someone can work in customer service an The service provided during my visit was poor. The associate was not helpful at all!!! I don’t understand how someone can work in customer service and be unwilling and unhappy to help clients, at the end of the day it’s a business that offers these services which we pay for, it’s not like I go in there asking for something free of charge. More