Penske Honda

The experience from start to finish was efficient, clear, and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers. From the moment we and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers. From the moment we met Bill Edney, we discussed our expectations for a car. He was helpful in finding a vehicle, and never was the "typical" car salesperson. Most of all, there were no surprises or last-minute changes to the price or with our financing. Bill was very helpful, courteous, and knew exactly how to communicate with us. As with every car deal that I have done over the years, I expected just another painful experience and just another weak salesperson. Penske Honda, and specifically Bill Edney, demonstrated a rarity in the business: good service, experienced salespersons, friendly staff, and a quality deal. I have already told my friends and colleagues about my good experience at Penske Honda. Keep up the good work! More

I purchased my Accord in January 2010 - and this was the first time the wrench appeared! I took the car in and it need an oil change and tire rotation....took less than one hour and it was great...thanks first time the wrench appeared! I took the car in and it need an oil change and tire rotation....took less than one hour and it was great...thanks... I am looking forward to my experiences with the service department! More

We were very happy with the customer service and the quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil chang quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil changes; and all have been handled in the same manner. Overall a good experience. More

I worked with Dave Worsham on the 2011 Honda Pilot lease I recently made with Penske Honda and have been very happy with the purchase and ease of the entire process. Dave made it very easy to do business a I recently made with Penske Honda and have been very happy with the purchase and ease of the entire process. Dave made it very easy to do business and i appreciate his attention to detail and professionalism. This was our first experience with Penkse Honda and first Honda purchase. I would recommend the dealership again and him as a sales rep, my wife and I have purchased and leased many other vehicles and this buying experience stood out as it was truly easy and not painful as others have been. Thank you, I look forward to my new Honda. More

This dealership has had more integrity than any I've ever dealt with. They do what they say and aren't always looking for ways to rip off their customers. I have never in my life said I would recommend a dea dealt with. They do what they say and aren't always looking for ways to rip off their customers. I have never in my life said I would recommend a dealership to a friend but I highly recommend Penske to my friends. In fact, I recommended them to my sister and she bought her car there and has had the same great experiences with sales, finance and service. More

The experience we had a Penske was excellent. They worked with us to get the right trade-in value to satisfy us. The process of getting the lease was easy with very little wait. Our Salesman, Ron Ha worked with us to get the right trade-in value to satisfy us. The process of getting the lease was easy with very little wait. Our Salesman, Ron Hapes, was very professional and friendly. Very pleasant demeanor. We will be back one day to purcahase another Honda form Penske. Steve Doud We love the Civic. More

excellent service. Sales Staff was great, Financial Staff was Great! Had a large inventory to choose from, Location makes it convenient for us to bring the car in for service and just over all GREAT S Staff was Great! Had a large inventory to choose from, Location makes it convenient for us to bring the car in for service and just over all GREAT SERVICE. The hours they are open fits our needs along with the hours that the serivce dept is open. More

We were going to buy a pre-owned Civic, but Charlie gave such a good, low-keyed presentation of the 2010 Civic LX that my wife and I bought a new car instead of a pre-owned car. The price seemed reasonable, such a good, low-keyed presentation of the 2010 Civic LX that my wife and I bought a new car instead of a pre-owned car. The price seemed reasonable, and we were able to negotiate a bit on the final figure with no pressure. All in all it was a pleasurable experience, not like our memories of buying previous vehicles. More

It's not that Penske is bad - just that there are other Honda dealerships in the area that shine so much brighter. I bought a Honda at Penske a few years ago and they did not want to honor the interne Honda dealerships in the area that shine so much brighter. I bought a Honda at Penske a few years ago and they did not want to honor the internet price given to me through email. Then, they wanted to give me a LOT less money for my trade in than the trade-in kbb. Then, they didn't have the color I wanted and weren't willing to get it. I still ended up buying the car from them because I was pressed for time. They didn't really prepare the car right and get all the plastic wrapping off of it very well. It just wasn't a fun experience overall, and it took hours and hours even though I had an internet price. Since then, I have bought or helped family members buy three cars. Every time, we have gone to Penske to give them a shot. Every time, Penske has blown the sale with us. Once, because they wouldn't deal at all on their used cars. $500 off the sticker on your used car? That's not much of a deal, but they acted like it was killing them. I felt like we would get nowhere. Then, because they wouldn't get the color we wanted, although it was available. What was irritating in that situation was that they "checked in a database" and it said "there are none left in the color you want." I called two dealers on my cell phone and the second one I called had the color we wanted. They beat Penske's price, too. The other dealership said that the database isn't updated often enough to be sure of what color cars are where. A salesman who wanted to make us happy would have made a few phone calls, instead of trying to tell us that the database told it all, just so he could sell a car that was in stock. The third time, Penske was $1400 higher than quotes from two other dealers, and they were kind of rude about it when I told them what the other dealers had offered me. They are local, so I tried to give them a chance, but I felt like I was being accused of lying about the price at the other dealerships. I was honest and polite in my dealings with them, and I don't really feel like I got the same from them. I'm not going to bother with Penske for a fourth time. However, I have liked their service department in the past. After my experiences with car sales, I wonder about the service department, too. More

After being less than pleased with a few other dealerships, I chose to stop by Penske Honda to inquire about a new Honda Civic. The price quoted was the lowest I found around town and the custome dealerships, I chose to stop by Penske Honda to inquire about a new Honda Civic. The price quoted was the lowest I found around town and the customer service was excellent. Everyone I talked to was extremely helpful and not pushy. Truly a great car buying experience. Even the business manager was great. He simply went over the "extras" and said "you can decide what you want, whatever you don't want is fine too"...no pressure. I HIGHLY recommend this dealership. Great great service! More