Penske Honda

Had to determine how to fix a Pilot 2005 patial closing sunroof, due to driving into the garage with a cargo rack on top in 2006. Created a small dent in the middle of the top roof metal ridge. Small dent sunroof, due to driving into the garage with a cargo rack on top in 2006. Created a small dent in the middle of the top roof metal ridge. Small dent, sunroof would close only 90%. The service claim was the entire sunroof, seals, trim, and interior roof rag would have to be removed, possible paint/body dent work. I gave it some thought, car was new then, estimate was $398.00 dollars. I returned the car for repair, the next day, but after applying clear silicone, clear scotch tape to monitor what was removed. I picked the car up, the dent was there, but the sunroof closed. The cost was exactly $398.00, as I remember. The work order had nothing written on it but repaired. I was called back so shortly, I was confused-that amount of work was done so quickly. They simply used a screw driver, raised the dent part catching the movement, job done, dent/scratch there. Time on card, .20 minutes. The Penske Honda service ripped our family off regarding the labor, materials, and did not even bother to hide the fact. Went back in 2012, to sell/upgrade to new auto, offer 4k, car was in excellent shape, 105k miles, prior offers 9k to 12k. I walked out, and swore to never come back again. Yan Xia Mai. I am minority woman, with a minority husband, who is not stupid and has Master Degree in Chemistry. I love catching people thinking we are stupid!! Be careful, it is all about ripping off, from politicians to the Penske Corporations. More

Excellent experience from start to finish. Sales people were friendly, helpful, and pretty relaxed. Finance person was great -- going through the process step by step -- being very open. It was a much bet were friendly, helpful, and pretty relaxed. Finance person was great -- going through the process step by step -- being very open. It was a much better experience than I the experience I had at another dealership where I felt rushed and financing information was hard to get. This dealership seemed to be a first class operation with a focus on customer service. More

DO NOT TRUST THIS DEALERSHIP!! I made an apointment earlier this week to look at a specific car the next night. I was assured that I would be notified if the car sold before my appointment. The next earlier this week to look at a specific car the next night. I was assured that I would be notified if the car sold before my appointment. The next day when I was getting ready to make the hour drive to Penske Honda, I decided to call them to make sure the car was there since I had not received a phone call. The guy that answered told me that the salesman I was supposed to meet with was off and the car was not there. He tried to get me to drive down anyway to look at their other used cars. I made it clear that the car I had planned on looking at was the only car I was interested in. After a while he admited that his manager took the car home and wasn't bringing it back. Then, he says to me "you can still buy the car", as if I would buy a car without even looking at it first!! The next day, I recieved an unapologetic phone call from the original saleman letting me know that his manager "might be buying the car", but I could come down and look at their other cars. What kind of manager takes a car home to buy when a customer has made an appointment to look at it? SKETCHY!!! More

Everyone was very friendly, straight forward, and honest. No tricks or gimmicks! We received a very fair deal with no pressure. The dealership has a first class facility which includes a nice play area fo No tricks or gimmicks! We received a very fair deal with no pressure. The dealership has a first class facility which includes a nice play area for children. We would highly recommend Penske Honda. More

My sales person consistently demonstrated an interest in what I was looking for in a car, budget constraints and what was needed to close the transaction. She was most knowledgeable about the product, but m what I was looking for in a car, budget constraints and what was needed to close the transaction. She was most knowledgeable about the product, but more importantly, was very personable and customer centered! More

I was in the market for a vehicle and went to many dealerships in the northern Indianapolis area and I found one dealership that went above and beyond my expectations. I dealt with a man named Andy Mu dealerships in the northern Indianapolis area and I found one dealership that went above and beyond my expectations. I dealt with a man named Andy Mulligan. He went above and beyond for me to find a car that fit my needs. I would recommend him and Penske Honda to any one of my family, friends, or any body in the market for a vehicle!!! More

Chris Nelson was very knowledgable and professional. This was our second purchase from Chria Nelson and I would recommend him to my friends and family. was our second purchase from Chria Nelson and I would recommend him to my friends and family. More

It was the first time I had taken my CRV for it's oil change and was pleasantly surprised at how easy it was. I took it in on a Saturday and didn't need to make an appoinment so I was able to run my Sat. change and was pleasantly surprised at how easy it was. I took it in on a Saturday and didn't need to make an appoinment so I was able to run my Sat. errands and work it around what was convenient for me. The service person who took my car was very courteous, told me about how long it would take (it took even less)and told me where I could be comfortable while waiting. When work was completed, service man answered all my questions and made me feel that I was a valued customer! More

Andy Mulligan made our purchase experience exceptional! He was a step above the other salespeople at competing Honda dealerships. Andy was half the reason we chose to purchase our vehicle from Penske. He w He was a step above the other salespeople at competing Honda dealerships. Andy was half the reason we chose to purchase our vehicle from Penske. He was extremely attentive and not "pushy," both of which were very important to me. More