Performance Dodge RAM of Woodbury - Service Center

I have used your service department several times for my son’s car, a Dodge Dart. I have been pleased each time with the care and attention we received. Your service department is always very timely in gett son’s car, a Dodge Dart. I have been pleased each time with the care and attention we received. Your service department is always very timely in getting us scheduled. Jorge is ALWAYS very helpful . This past weekend I brought my son’s car in because the check engine light was on. Appointment made 2 days prior. After diagnostic , it was noted to be a misfire involving spark plugs, ignition coil etc. when we dropped off car, we mentioned to Dom that there was an extended warranty on the car. The car was dropped off 9:15. I was called back around 12:30 that car would cost over $700 and plus over $ 300 for brakes. I said to go ahead with engine repair,not the breaks. I called back and reminded him about warranty and asked if any would be covered. I referred him to glove compartment for the paperwork. We came directly to dealer ship and we were told the insurance would not cover based on what he saw. I went home and called company and they would cover part of it. I then called Dom and informed of above. I called him back and he informed me yes that 270- 50 copay is covered. He informed me to come back and sign which I did. This was 1:30 -2. Unbeknownst to me but Dom was aware the company Closed at3 pm our time. 2pm their time.I came and sat in your waiting area because car was on a test drive. Needless to say time ran out and I left with no car. I understand the policy of not leaving without payment in full. However I paid over $500 and Dom was already aware payment for balance was approved. Papers were not faxed in time. My son was home from college and we had to wait till Monday. I called Monday morning and yes payment was received. No phone call from Dom. I voiced my displeasure on Saturday in the dealership, I was not rude or crude. I stated the obvious and my overall displeasure. No apology from anyone, I was told payment in full and to be reimbursed by the company. I opted not to do that because papers were already filed and I was afraid that would create more confusion with the warranty company. I have dealt with this company several times for different reasons with this car and they prefer to pay the dealer directly. Overall, the bottom line is the car was fixed and I trust your mechanics implicitly. I understand that your representatives were busy but I felt that I had to take a lot more of the initiative for this transaction than needed. By the way , several months ago the engine brackets were replaced with warranty ( same company) , completely handled by Jorge and it was a much smoother experience. I will continue to use your services because I trust your mechanics and this car is driven by my son and this gives me peace of mind. I am asking that your reps be more accepting of outside warranty info given by the customer. I was told that only Chrysler warranty is handled, which isn’t true ( see above). I don’t want to get anyone in trouble but I feel more initiative should be implemented by them. I felt that I did all the legwork. Thanks for your time. More

It is always a pleasure obtaining service from Performance Dodge of Woodbury. They have a great staff that is always there to answer questions. Everyone from the managers all the way to lot attend Performance Dodge of Woodbury. They have a great staff that is always there to answer questions. Everyone from the managers all the way to lot attendants provide supreme service. More

Excellent service I am very impressed with the excellent service that I always receive from Performance Dodge. They are very professional. From the moment you schedule I am very impressed with the excellent service that I always receive from Performance Dodge. They are very professional. From the moment you schedule your appointment to the pick-up process, all employees are friendly and have the attitude "Service with a Smile". All work was performed on time as promised. It was a pleasure to deal with Jorge at the service desk, he went above and beyond to make me know exactly what was needed and at a fair price. Kudo's to the Staff at Performance Dodge, job well done. More

I had my driver side rear tire serviced from losing air pressure and the tech never wore gloves, tire caps were greasy to the touch and told me my pressure suppose to be around 40psi and he only filled the pressure and the tech never wore gloves, tire caps were greasy to the touch and told me my pressure suppose to be around 40psi and he only filled them to 35 psi and stated I should be good with roughly 35.. 37ish for all for tires and test drove my car with no gloves at all and his hands looked like all he did was change oil by hand. Never used plastic in my car neither if their clothes be dirty. Highly disappointed. More

Very friendly, nice people, from the service advisor to the sales and finance people. They liked my Doberman....Andy sales put half a tank of gas in new car the sales and finance people. They liked my Doberman....Andy sales put half a tank of gas in new car More

There was a family like atmosphere. Upon arrival, there is a welcoming feeling. People seems to be enjoying their work and everybody greets you good morning and knows you by your name. Upon arrival, there is a welcoming feeling. People seems to be enjoying their work and everybody greets you good morning and knows you by your name. More

The dealer was extremely kind and helpful,and honest about the recalls on my vehicle. I well bring it back there for repairs, Thanks rich about the recalls on my vehicle. I well bring it back there for repairs, Thanks rich More

GREAT SERVICE Great people great dealer great service. The service department and parts department staff are the best in the business. I would recommend this deale Great people great dealer great service. The service department and parts department staff are the best in the business. I would recommend this dealer to anyone More

The truck was taken in for the check engine light being on, low coolant light and for a squeaking issue. The squeaking issue seemed to have been resolved but was told there were no issues found with the c on, low coolant light and for a squeaking issue. The squeaking issue seemed to have been resolved but was told there were no issues found with the cooling system. The next day the check engine light was back on and the truck had to be taken back for rework. The heater grill relays/wiring had melted and some fuel injector piping was replaced. While it seems to have been repaired now, I was disappointed that it was not found on the first visit and I was without a vehicle for additional time. More

Love performance dodge. They are very very very very very very very very very very very very very very very very very very very good. very very very very very very very very very very very very very very good. More