Performance Dodge RAM of Woodbury - Service Center

Oil change from xxxx I went in for an oil change,that I scheduled 3weeks prior and and over an hour later I was told I needed a new tire.I have a tire protection plan but I went in for an oil change,that I scheduled 3weeks prior and and over an hour later I was told I needed a new tire.I have a tire protection plan but that wasn’t going to cover it,oh BTW I had an oil change plan which I was losing my last one of because you have to use it in so much time.Anyway my free oil chage cost me about 300.00$and took over 2 hours.Oh I drove my car right home and parked it in my driveway for the rest of the weekend and Monday morning when I went to go to work my low pressure tire light came on and I had to put air in one of my tires.xxx More

Always a great experience All the staff at performance dodge are always super friendly, fair and the service dept is always very accommodating! I would not take my car anywher All the staff at performance dodge are always super friendly, fair and the service dept is always very accommodating! I would not take my car anywhere else but here. More

Always great service! When ever I need an oil change or something fixed they take me right in. The part I needed for my truck had to be ordered. It came in the very next da When ever I need an oil change or something fixed they take me right in. The part I needed for my truck had to be ordered. It came in the very next day. Very happy! More

Very Happy The people in performance dodge all have a great attitude. Helpful nice and happy to help you in any way they can. Mr. Caputo was very helpful in eve The people in performance dodge all have a great attitude. Helpful nice and happy to help you in any way they can. Mr. Caputo was very helpful in every way THANKS More

Poor performance from service department On June 24th my vehicle's check engine light came on related to vapor leak and I brought to Performance Dodge to be repaired. They determined that th On June 24th my vehicle's check engine light came on related to vapor leak and I brought to Performance Dodge to be repaired. They determined that the EISM and Purge Valve needed to be replaced at a cost of $269.25. Work was completed and car returned with engine light off. On July 2nd check engine light comes back on with the same problem. This time Performance Dodge determined that the fuel tank, fuel pump and level sensor all needed to be replaced at a cost of $1821.12. Repairs took 10 days to be completed. I was called on July 11th that work was done. Hard to believe that all 3 items were bad at the same time and hard to believe it took 10 days for work to be done. I picked the car up on the morning of July 12th and my wife drove the car home. That afternoon I used the vehicle to pickup my daughter from work and I noticed that the gas cap warning was on. I checked to make sure cap was on correctly and it was. I proceeded to get my daughter and take here home. From there I went back to Performance Dodge, I was upset that the repairs were still not done correctly and about the amount off time it was taking to resolve the repairs. The Service Manager, Dave, called a mechanic who took who took the car into the shop and about 20 minutes later he drove the car back and left the engine running which I thought was strange but none the less I was happy that the gas cap indicator was off and I could see my odometer reading and I went home. The next morning I was going to meet friend for breakfast started the car and the gas cap indicator is back on. I wondered how the mechanic got the odometer to show numbers so I pushed the odometer button in and the numbers showed up. I believe that the mechanic the day before left the engine running so that the number would show up. I can't prove it but something didn't seem right. I went back to Performance Dodge and was told by Dave to bring it back on Monday July 15th. On Sunday July 14th I went to get gas for the car, It took approximately 30 minutes to fill the tank to where no gas could go in. The gas gauge read a little over 3/4 fill. On July 15th I brought the car back in and explained to Dave all the issues that occurred and that I was upset on what I feel the mechanic had done on Friday on tricking me to think the problem was fixed, The car was brought back in the shop and about 1 & 1/2 hours later returned. Dave explained that the problem I was having was their fault related to some valve that needed to be pushed in. At this point I don't know who to believe, was original diagnosis done correctly. Like I indicated earlier hard to believe all of the parts replaced could have gone bad at the same time. I am 67 years old and I never heard of a tank that need to be replaced when no fuel was leaking. It makes me wonder if the person trying to determine what is wrong with the car is simply guessing at what needs to be done. Eventually if you replace enough parts the problem will be fixed but at what cost to the customer. I original worked with Jorge Caputo and finally with Dave Springle to have issued resolved. More

Good experience Met with Paul while getting my car serviced performed in my 2017 charger he was very well spoken and discussed perhaps a 2019 model even though I’m n Met with Paul while getting my car serviced performed in my 2017 charger he was very well spoken and discussed perhaps a 2019 model even though I’m not able at this time I will consider when I’m ready in six months. I will share my experience to My colleagues Paul is a great sales person sincerely Cook More

Wonderful They give you a appointment in a reasonable amount of time. The facility is clean. Very nice to deal with people who care and fix your vehicle in a re They give you a appointment in a reasonable amount of time. The facility is clean. Very nice to deal with people who care and fix your vehicle in a reasonable amount of time the first time and keep it clean .They also let you know when my order part came in. I give them a A+ More

great service Great service as always. Never an issue with repairs. On time and fixed correctly. Didnt have any issues making an appointment and was fixed when t Great service as always. Never an issue with repairs. On time and fixed correctly. Didnt have any issues making an appointment and was fixed when told it would be finished. More

Excellent service The service department fit me in for an Oil Change. Luckily in the vehicle checks they found a sticking caliper on the one brake. The did the job whil The service department fit me in for an Oil Change. Luckily in the vehicle checks they found a sticking caliper on the one brake. The did the job while I waited. Excellent service. More

great i came in for an oil change and was simply delighted with the service I received thank you. Performance Dodgers just great great bunch of people great i came in for an oil change and was simply delighted with the service I received thank you. Performance Dodgers just great great bunch of people great bunch of service thank you More