Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Performance Ford
West Covina, CA
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
33 Reviews of Performance Ford
February 23, 2021
To say I am disappointed with this place would be an understatement. I bought my car about a year a go from this dealership and it was a pleasant experience. Several months later I took it in for the fr understatement. I bought my car about a year a go from this dealership and it was a pleasant experience. Several months later I took it in for the free oil change and they could no longer find me in their system and I was told I would need to bring in my paperwork. Funny though the next day, I took it to Ford in Upland and they were able to get me through with no issues. Then last month, the driver side panel (key pad) from my car literally flew off while driving on the highway. I took it in immediately which should be covered under warranty. I was told they would have to call Ford directly and see if this is something that Ford acknowledges as happening. A quick google search and it's the first thing that pops up: https://www.fordflex.net/forums/viewtopic.php?t=20901 . However, I waited two weeks and called them back... they still had know answer. The third week, my wife was told by the service person (Her name slips my mind as this was two weeks ago, but it was the same person that helped with the oil change) she did not have an answer and did not know who to ask since her manager had just been fired. She then called back later and said it wasn't on some list of repairs so they would not help... unless we wanted to pay approximately $500. Do Not BUY or a car or deal with this dealership. You will just be frustrated and and angered. There are too many dealerships in the area to have this type of customer service. More
by Pimen
Employees Worked With
unknown
February 03, 2021
PLEASE AVOID THIS DEALRSHIP / READ DOUBLE CHECK CONTRACT FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. DATE OF PURCHASE 11/2020 Michael A. Aragon is a real sneaky sales rep. to just complete the sale of a used car (MUSTANG 2020) in Nov 2020. He had promise me to get minor scratches on my car repaired because it use to be a rental. I then had no issues onto purchasing the vehicle from here. When the time came to have scratches repaired it was almost as if I asking to for my money back which that is not the case i just want my CAR FIXED AND CONTRACT FIXED. They all seem to be confused and unaware of getting anything repaired. Names are Sam (Hussen Ali Chahine), and Michael Aragon who clearly didn't want to assist me anymore and was blaming me for the current scratches the vehicle ALREADY HAD, this is unbelievable. Then after reviewing my contract because I wanted to return the car, I came across section 1. E (OPTIONAL) CLEARSHIELS PROTECTION Plan/Cover that I never agreed to and everyone at the dealership stated that its standard charge (BS) its not, except Robert J. Ball whose the "Manager" agreed that he would assist onto removing that extra charge of 1295 dollars from my contract. Yet no update has been made to my contract I still currently have that bogus charge. They had also at the time needed to stay home due to Covid-19 which I was very understanding about and gave them 2-3 months to assist me... nothing. I then texted Robert today on 2/2/21 and mentioned to him that nothing had been done you haven't called or updated me. He then tells me that I shouldn't assume that nothing had been done, which I clearly also find as BS. Purchased 3 cars from here and never had an issue until the 3rd one. WHY treat a good returning customer this way???? Taking my business elsewhere I hate writing reviews but this place left me with no choice after 3 month. AVOID AVOID AVOID AVOID AVOID AVOID KEEP THE $1295... YOU GUYS MAY NEED IT MORE THAN ME CORRUPTED DEALERSHIP The charge i never agreed to. More
by lewisdesantiago323
Employees Worked With
Sam (Hussen Ali Chahine), and Michael Aragon
January 12, 2021
It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford. upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford. More
by Shawn
Employees Worked With
Israel
