Performance Toyota Bountiful

We took our minivan for a checkup on April and they told us that it needed work that would cost us around $1500. We didn't have the money at the time so we started saving to do the work. Now in May we f us that it needed work that would cost us around $1500. We didn't have the money at the time so we started saving to do the work. Now in May we figured since we bought a repair contract maybe it was covered? So we called and they told us it would not be covered because we were over our miles. The funny thing was that it was covered at the time they found the problem. We asked them if they were going to do anything to help us but said that there was nothing they could do. So I filled up the Toyota survey for that service visit and gave them a bad rating. Called Toyota and reported the issue with the dealership. I got a call back later from the dealership service department saying they were contacting the insurance company and trying to get them to work with us since they had documentation that the issue was there when we were covered. Suddenly they were trying to help us so we were happy. That feeling was short lived because then I received a call from the General Manager, Kirk Bengtzen, saying that since I had left a bad review he had instructed his employees not to help us at all and that I could take my car to be fixed at any other place and hung up before I could explain myself. The sad thing is that all this could have been solved back in April if they would have checked that we had the service agreement they sold us when we bought the minivan from them and that we were covered. I admit we should have asked about it. I guess we were confident they would care about us enough and would know about our service contract. I guess we trusted too much. In short, when things went bad the service department didn't pay enough attention and then management decided we were not worth the effort for even the smallest courtesy. I guess I learned they can't be trusted the hard way. RESPONSE TO KIRK BENGTZEN Corrections: 1. I've had TWO separate incidents related to the purchase of this minivan at his dealership. Each time after contacting them several times and getting no help I have written online reviews so other people are aware. After the reviews were posted Kirk Bengtzen contacted me directly and offered to help only if I remove/update my reviews. He offered the help on that condition, not the other way around. 2. My minivan has 104,000 miles and not 140,000. When we took the van to his dealership it was at 102,203 and under coverage. He has paid half of the cost of the last repair (only one time). 3. John from Service was the one offering to talk to the insurance company because he had proof that the had discovered the problem when we were still under coverage. I had never requested him or Mr. Bengtzen to commit fraud or anything even close to it. Since Mr. Bengtzen seems to have a either a wild imagination or bad memory it serves to point out what actually happened. Before he accuses me of lying and attempting fraud he should take a look at his own actions. More

Thank you to Scott Argyle and Scott Roper for a great experience at Toyota Bountiful. We had done our homework ahead of time and researched many many vehicles across the state. When we finally narrowed experience at Toyota Bountiful. We had done our homework ahead of time and researched many many vehicles across the state. When we finally narrowed down model/make/year/price, Toyota Bountiful had the best internet price. Internet prices were $3500 less than sticker price. We feel like we got a great deal and Scott Argyle made the whole transaction simple and quick. When it was time to buy, we had exactly one hour on a busy day to get it done. Scott and Scott both did their best and got us in and out very quickly. We definitely recommend this dealer to anyone. More

They returned phone calls promptly, had the car I wanted, negotiated a little, obviously wanted to make a deal, then completed the sale and delivery quickly. This is the third car I've purchased from this d negotiated a little, obviously wanted to make a deal, then completed the sale and delivery quickly. This is the third car I've purchased from this dealership, even though there is another Toyota dealership closer to where I live. More

Seriously the best car buying experience I have had. We had just sold our other car, and told ourselves that we would wait another month or so before buying another. I was honestly going to look with no i had just sold our other car, and told ourselves that we would wait another month or so before buying another. I was honestly going to look with no intention to buy, and I came upon a Sienna minivan and got out of my car to look. No joke at the previous 5 dealerships I visited before I could even look at a single car the salesman took me inside and for 45 minutes or so took my information, tried to sale me something i didn't want and anything else but look at cars that I was actually interested in. This was a completely different experience. Lucky the salesperson approached me and I asked how much and how many miles, and without hesitation or a sales-pitch he told me what I wanted to know and said let me go grab the keys. Ultimately we ended up buying the vehicle and no doubt I will be sending anyone and everyone I know to Lucky. I also want to mention Weston with accounting/financing. Honestly I felt like he got me a great deal, with an extended warranty!!! This sounds cliche', but I felt like he treated me like family, and didn't try to sale me anything I didn't need, but that he had my best interest in mind! Thanks Bountiful Toyota! More

We went to Toyota Bountiful to buy a car for my girlfriend's daughter. I'm 58 years old and have bought my share of new cars from various dealers in Utah. I don't like the high pressure dealers in girlfriend's daughter. I'm 58 years old and have bought my share of new cars from various dealers in Utah. I don't like the high pressure dealers in Salt Lake Valley so we decided to go to Toyota Bountiful which has a great reputation and good reviews here. The people who work at Toyota Bountiful were very friendly and helpful from sales to finance to the impressive service department. The deal was easy to make and there was no pressure, it couldn't have been more pleasant. I had an issue after the sale but Weston Bird called me back this morning and took care of everything. My son is now in the market for a Toyota, I will recommend Toyota Bountiful to him. More

I was recently in the market for a new car, and I was looking for a new scion xb. I submitted a quote for my used Focus and Scott argyle called me immediately and helped me out, asked what I was looking looking for a new scion xb. I submitted a quote for my used Focus and Scott argyle called me immediately and helped me out, asked what I was looking for and set up an appointment. I went in and Scott gave me a tour of the building and took me to look at my car. He was very knowledgeable and helped out with questions and concerns. He was definitely mor than a car salesman. He listened and He went above and beyond expectations. They Have a pretty great crew there. They helped out a lot for a nervous first time car buyer. Between Scott, Weston and Jason the service was great! They were super helpful and they did everything they could to help me out. It was a great experience. There are just so many positive things about that Toyota bountifuly and the AMAZING crew! I would definitely return for future business! More

Buying a new car is a stressful necessity in most people's life. It's like going to the doctor, we avoid it because it's usually unpleasant. I have to tell you that when I walked into Toyota Bounti people's life. It's like going to the doctor, we avoid it because it's usually unpleasant. I have to tell you that when I walked into Toyota Bountiful I was greeted with a handshake and a smile and never felt the uncomfortable feeling of being pressured into making a decision. I drove out in a brand new Scion that I absolutely love. From start to finish it was a great experience and I'll recommend them to anyone looking to be treated right when buying a new vehicle. More

My wife and I came in to look at getting here into a newer vehicle. Staff was great in all aspects from showing us the vehicles and presenting options to financing. Thanks for the help and we will come newer vehicle. Staff was great in all aspects from showing us the vehicles and presenting options to financing. Thanks for the help and we will come again! More