Performance Toyota Bountiful

My family had a great experience with buying a used car from Toyota Bountiful. Jeff was a class act and very willing to work with us. The car buying experience was good but the service experience from tryi from Toyota Bountiful. Jeff was a class act and very willing to work with us. The car buying experience was good but the service experience from trying to get a part replaced was a not so good which I write a seperate post about. Thank you Jeff for being a class act and hope to do business with you again soon. More

I am impressed with your business. I live in Draper, not too far from the Karl Mallone Toyota dealership. I am not impressed with the their dealership nor their service department. I decided to drive too far from the Karl Mallone Toyota dealership. I am not impressed with the their dealership nor their service department. I decided to drive to Bountiful to check out an advertisement of a new Tundra on KSl.com classifieds. I am very happy to say that I think Toyota Bountiful is operating the way all automobile dealerships should. I have already referred Tommy Terry to Adam Topham and his wife, both looking to purchase vehicles in the near future. I look forward to a continuing positive relationship with the Toyota Bountiful dealership. I have mentioned my experience to members of my church and others who ask me about my new truck. Good going! More

Couldnt believe how fast and easy the process was. Kids didnt even want to leave the play area. Went looking at the ford dealership to buy a C-max but wanted to make sure I didnt rule out the prius. Prius didnt even want to leave the play area. Went looking at the ford dealership to buy a C-max but wanted to make sure I didnt rule out the prius. Prius won. More

Our final experience at Bountiful Toyota was good, but it took a little work to get there. Francisco did well as a rep, but referred many questions to Cameron Pringle in sales management. In the end, Came took a little work to get there. Francisco did well as a rep, but referred many questions to Cameron Pringle in sales management. In the end, Cameron made the deal work for us after another sales manager first let us walk out after saying he couldn't do the deal that had originally been offered (at a time that Cameron was not working). Nevertheless, Cameron stepped in the next day and honored the original agreement that had been discussed. Thanks to his efforts, our final buying experience went well. Overall the dealership treated us very well with only the one exception. I would buy there again if I was able to work with Cameron and Francisco. More

I have been a customer of yours for 2+ years and from the beginning I have felt "taken care of" and that continued this week as well. Customer service is extremely important to me and your dealers beginning I have felt "taken care of" and that continued this week as well. Customer service is extremely important to me and your dealership has gone above and beyond my expectations; from Russ our sales person to Dustin our finance person to John the person that serviced our Tundra. Thank you so much and your company is an easy one to refer to my network of people I know. More

We would like to recognize Russ Smith for his extraordinary service and support throughout our new lease experience. From the beginning of our relationship with Russ, we were impressed with his extraordinary service and support throughout our new lease experience. From the beginning of our relationship with Russ, we were impressed with his professionalism, responsiveness and attention to our needs. Russ' great personality and genuine interest in his customers, is a great reflection on the dealership. While it is obvious that Russ is a dedicated employee, he is also an amazing advocate for his customers. Both my wife and I work for large State agencies and associate with hundreds of co-workers. We will certainly direct all interested individuals to Bountiful Toyota and Russ in particular. We are confident that he will take care of our closest friends and associates. One of the greatest compliments that we can give Russ is that he doesn't act like he is doing his customers a favor. Rather, he demonstrates that we are entitled to his help and goes out of his way to ensure our customer satisfaction. I believe Russ when he says that he will always be there for us. Bountiful Toyota has definitely found a keeper with Russ. I am confident that he will enjoy a long and successful career within your organization. This is our tenth purchase from Menlove/Bountiful Toyota. This kind of treatment will keep us coming back. Thanks for all you do Russ, Scott and Gaylene Thomas More

Fun and friendly! I picked Bountiful Toyota because it was Gephardt approved and now they are Fumiko approved! Russ was fantastic to work with. He was helpful and got me a better car than I originally whe was Gephardt approved and now they are Fumiko approved! Russ was fantastic to work with. He was helpful and got me a better car than I originally when there to check out. He got me big bucks on my trade in and was seriously awesome! I didn't want to punch him like other dealer sales guys. Auggie helped wrap up some bits there at the end and was quite helpful. Jason got all the paperwork done and it was fun doing the "serious" signing process with him. Great group and I would do it all again. Check these folks out for your next purchase. It will be worth your time! Thanks y'all!! Extremely satisfied customer, Fumiko Alger More

I usually never write reviews, but the service here, especially by Cong (Auggie is his manager) at the dealership was so deplorable! He seemed nice enough at first, but rather than talking about the car especially by Cong (Auggie is his manager) at the dealership was so deplorable! He seemed nice enough at first, but rather than talking about the car I wanted to buy, kept talking about his baby on the way, and didn't seem very informative of my questions....that should have been my first worry. Anyways I unfortunately bought a car that didn't have ABS brakes from them, which I found out after leaving (Cong, of course did not inform me of this) the dealership was nice enough to let me bring back the car the next day and get something else. Yet, my story of problems with this dealership and Cong does not end... Cong promised me a spare tire with this car (it did not have one in the trunk and is a used car), and 3 weeks later, I'm still waiting. He won't get back to me and I feel like he is not being honest and is jerking me around. As a healthcare professional, I value honesty and professionalism, and have found the professionalism and honesty of this dealership lacking. I do not plan to ever go back there for future business, and definitely when friends, family, or even patients are looking to buy a new car, I would never recommend this place! A few days after writing this review, I now have my tire and feel like the management at Toyota Bountiful have treated me excellently. After writing this review, Matt from the management at Toyota Bountiful contacted me and honestly, he has been great to work with! I now have the tire that was promised me and the service from Matt was exceptional. I would now consider going back to this dealership to buy a car, but would not want to work with Cong again. Everyone else besides him that I came into contact with at the dealership was honest, upfront, and delivered on their promises. More

I started working with Russ about a month ago and ended up purchasing my 2013 Toyota Corolla Sport on September 28, 2012. I had explained to Russ that I was a huge Toyota fan - owned many and have put nea up purchasing my 2013 Toyota Corolla Sport on September 28, 2012. I had explained to Russ that I was a huge Toyota fan - owned many and have put nearly 300,000 miles on every one I have owned. I currently have a 1997 Toyota Corolla (183,000) purchased from Menlove Toyota so I was determined to work with Toyota of Bountiful. I had a 2002 PT Cruiser to trade in. I explained to Russ that I had some challenging circumstances - 1. I live 4 hours away and 2. I work for the Forest Service/Firefighters and it has been such a busy fire year that I did not know when I could get to the dealership. Russ helped me look at different options and was very patient and professional. I finally decided on a Nautical Blue, Corolla S, Sunroof and 5-speed. He found exactly what I wanted and had it at the dealership ready to go on the day that I could be there. It was just perfect because I could not make more than one trip. He had given me a price he thought he could offer on the PT Cruiser and he stuck with that offer when I arrived. Russ is an excellent salesman and was very honest and up front. I then worked with Kelsey Jeppson on the finance end and she was equally helpful and professional. I also met Anthony Randall and have an appointment for my Polysteel coating next week. Everyone at the dealership was great! It is clear that you employ people who take pride in their work and who possess great integrity. I couldn't be happier! More