Oct. 26, 2019 we went to Performance Toyota to look at a lightly used 2019 Toyota Highlander Limited Platinum. I called the Dealership prior to make sure the vehicle to find out if it was available. I spoke to Michael Bronson and he confirmed the vehicle was there. Upon arrival I asked to speak with Michael. He took us to look at the vehicle which was inside. My wife got in the driver's seat and I walked around the outside to locate any flaws, none were found. I reached the Driver's door and noticed that we were not looking at the correct Highlander. I then went back into the Sales room to find Michael. I told him that he had the wrong Highlander and I give him the Stock # listed on Autotrader. He grabbed the correct Highlander for us to look at. My wife got in the Driver's seat and I walked around the vehicle to locate any flaws. Michael then explained the vehicles options to us. He indicated that this Limited Platinum had Remote Connect, which is an App that we could use to lock, unlock, remote start, and locate the vehicle. He explained the other options that the vehicle had. We took a short test drive. We proceeded into the sales room and went to his desk. At this time we were contemplating the purchase of the vehicle and went back and forth with Michael and the Finance Manager until we were able to find a loan that I was willing to accept. We then decided to purchase the Highlander. After a bit the lady in the finance office grabbed us to sign the paperwork for the purchase of the vehicle. We finished up the paperwork which included the finance and an extended warranty. We then went out and Michael placed a 30 Day Tag on the vehicle. He asked us to install the Remote Connect app on our phones. While trying to set up the app we were not able to scan the Vin code on the driver's side. We tried multiple times and it would not connect our phones to the vehicle. We manually enter the Vin into the app and it failed to connect to the App. At this point Michael and I decided to work this out over the phone and he would see what we needed to do in order to get the Remote Connect app to work for us. That Monday I got call from Michael to discusse the list of questions that I had asked him to find answers on. I tried to set up Remote Connect and again it failed to connect. We had several text messages and telephone calls regarding and none of which have been able to get the Remote Connect to work. I decided to call Toyota Customer Service. Toyota Customer Service asked that I open up a Case with Performance Toyota. The Costumer Relations Manager called and said that they were willing to offer to add remote start to the vehicle for $220. I sent the General Manager an email and I received a response saying that he would offer to install the remote start at his internal cost or give me a service credit of $300.00, please let me know which option works best. I do not think we should have to pay for an option that was explained to be on the vehicle. According to The Ohio Revised Code it clearly states that 1345.02 Unfair or deceptive acts or practices. (A) No supplier shall commit an unfair or deceptive act or practice in connection with a consumer transaction. Such an unfair or deceptive act or practice by a supplier violates this section whether it occurs before, during, or after the transaction.
(B) Without limiting the scope of division (A) of this section, the act or practice of a supplier in representing any of the following is deceptive:
(1) That the subject of a consumer transaction has sponsorship, approval, performance characteristics, accessories, uses, or benefits that it does not have. At this time I expect the Dealership to do the right thing and make it right with us. I have reached out on multiple occasions and nothing has been resolved. Please beware when you buy something from Performance Toyota, make sure you document every last thing, if not they are going to try to shove one up your xxx.