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Performance Toyota
Fairfield, OH
418 Reviews
Welcome to Performance Toyota, conveniently located near Cincinnati on Route 4 in Fairfield and serving all your vehicle needs. Performance Toyota has a large selection of New, Pre-Owned or Certified Pre-Owned Toyota vehicles for Toyota shoppers like the Camry, Corolla, Avalon and Yaris. If you need a little more room we have trucks and SUV’s to choose from like the Tundra, Tacoma, RAV4, Highlander, 4Runner, Sequoia and Land Cruiser. Plus, the Sienna and a huge selection of Toyota Camry and Highlander Hybrids and the groundbreaking Prius are available!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 418 reviews
December 28, 2016
Honest, Educational and Positive John Campbell brings the integrity to the car sales industry, he provided me with options, clarity and flexibility. He is a man of his word and by pro John Campbell brings the integrity to the car sales industry, he provided me with options, clarity and flexibility. He is a man of his word and by providing a down to earth perspective and his knowledge of the industry - he makes the reality of owning/leasing a car a lot less overwhelming. Thank YOU. Alexia Obermyer is kind and knowledgeable about the cars and helped the transition into the new car go smoothly. I speak highly of this staff a year later and refer people to Toyota Performance Fairfield because of my positive experience with them. C More
by C
November 05, 2016
Great Service I bought a pre-owned vehicle and Alexia Landers made the purchase as friendly and easy as possible. The whole team from internet sales to sales to ma I bought a pre-owned vehicle and Alexia Landers made the purchase as friendly and easy as possible. The whole team from internet sales to sales to management, the process was simple and no pressure. Felt comfortable dealing with this group. More
by Brianjd14
Employees Worked With
Jim Dubois, Alexia Obermeyer
October 18, 2016
purchasing a new highlander I haven't purchased a new car in nine years and while the ordeal was stressful for us the salesman and saleswomen made the whole process very easy and I haven't purchased a new car in nine years and while the ordeal was stressful for us the salesman and saleswomen made the whole process very easy and somewhat enjoyable. Their knowledge and professionlism in going through the process was commendable. More
by johnny winner
Employees Worked With
landers alexia, patrick mcgrath
October 11, 2016
Friendly, helpful sales staff My experience pruchasing a Certified used 2015 Toyota Sienna was good one thanks to the sales person Alexia Obermeyer Landers. Alexia was thorough in My experience pruchasing a Certified used 2015 Toyota Sienna was good one thanks to the sales person Alexia Obermeyer Landers. Alexia was thorough in showing me the features of the vehicle and answering questions about its operation and electronic devices. More
by Satisfied Buyer
Employees Worked With
Alexia Obermeyer
September 26, 2016
Pretty good experience I dealt with Greg Cossman. Very easy to work with and personable. Booking an appointment, test driving, and negotiations all went smoothly. After that I dealt with Greg Cossman. Very easy to work with and personable. Booking an appointment, test driving, and negotiations all went smoothly. After that though, I had to wait almost three hours to see the Finance Manager and finish the paperwork. I'll grant that this was a Sunday, so they were busy, but in that case, you think there would be more than one finance person working. Other than that, I was pleased with the service at Performance. More
by TJ
Employees Worked With
Greg Cossman
September 15, 2016
Still waiting on our second key; buy from anywhere else We purchased a 2015 Toyota Certified Camry with 40,000 miles from Performance Toyota on Wednesday, August 31, 2016. We love the car, but customer ser We purchased a 2015 Toyota Certified Camry with 40,000 miles from Performance Toyota on Wednesday, August 31, 2016. We love the car, but customer service apparently ends as soon as they have your check. After we signed the papers (there was no financing, so it should be a pretty quick transaction), we waited for several hours while we were being treated like "Rock Stars" as they got our car cleaned and ready for us and then we could have the keys. We waited several hours. After the dealership closed, we finally managed to track down our sales person and ask them what was going on. They hurried up and pulled our car around and switched the plates for us. The inside of the car was so dusty that we had to wipe down the dashboard and the other surfaces of the car when we got home and clean the crud out of the drink holders. Why did it take so long to get us our car if they didn't do anything to clean it. Also, we still have only one key, even though we were told several times we would be getting the "keys". We followed up the next day asking where our second key was, and we were told they would contact us on Monday, September 5, about getting our second key. Monday came and went, and no one contacted us. We e-mailed and called a couple of times that week, and we even stopped by the dealership in person twice. Apparently they cannot make a key for us, and they don't know where the second key is. We were told they would contact us on Monday, September 12, and we could come and get our second key. It's now September 14. No one from the dealership has called us or e-mailed us about getting our second key. At Performance Toyota, Customer service ends as soon as they have your check. Our next step will be to contact Toyota's corporate office, inform them of Performance Toyota's terrible customer service, and see if they can recommend a different dealership in the area that is at least somewhat competent and can get us a second key to our car. Customer Service from Performance Toyota is non-existent. If you are considering buying a car, go anywhere but here. More
by GMan - 1987
Employees Worked With
Alexia Obermeyer
August 30, 2016
Awesome service offered. Impressed with the professionalism Few weeks back, purchased a Toyota Sienna (red) on Aug 12th. Was impressed with professionalism displayed by their staff (Alexia Obermeyer). She had a Few weeks back, purchased a Toyota Sienna (red) on Aug 12th. Was impressed with professionalism displayed by their staff (Alexia Obermeyer). She had a thorough knowledge on the product and took time to give us a detailed and through demo of the features and was prompt to answer all our queries. In this world of internet, when people point you to internet/google to figure out yourself, this was an outlier case for where the associate took time to explain every nuances of the vehicle and how as a user should approach. Really a delightful experience and felt so good of helpful and the overall willingness attitude to assist the customer. This is perfect start to a new relationship we started with performance and came back with a huge satisfaction when we drove back the vehicle home Awesome!!!!!! Would recommend this dealer - Highly likely Great Job!! Sandeep/Soumya More
by sandeep2m
Employees Worked With
Alexia Obermeyer
July 31, 2016
Honesty and Smile I enjoyed the fairness of true car pricing twice now! They really worked with me on what I truly wanted in the 16 Camry! All of the team worked hard a I enjoyed the fairness of true car pricing twice now! They really worked with me on what I truly wanted in the 16 Camry! All of the team worked hard and I recommend anyone to take the energy and time to pick your car out here...definitely put a smile on my face! More
by Camryjfr81
Employees Worked With
Other Employees :
Elizabeth Schoen, Michael Miglio
July 24, 2016
Not negative, but definitely a strange experience. Not necessarily a negative experience, but definitely strange and unlike the typical experience I've had at other Tier-1 Toyota dealerships. First, t Not necessarily a negative experience, but definitely strange and unlike the typical experience I've had at other Tier-1 Toyota dealerships. First, the CPO car I was considering had a strange Carfax that seemed to show two owners, at least one of which was potentially Performance's sister dealership, lasting a couple of months and racking up >2,000 miles. This seemed unlike any other Carfax history for a CPO I had seen and made me question the CPO process at the dealership. Second, the ad listed the car for the fewer miles, and so was overstating the value. It was probably a mistake, but again spoke to credibility. Lots of possible dealer options available, and in this case Performance seemed suspect enough to pass up what seemed on paper to be a great price. More
by kamal
Employees Worked With
Crystal & Kim
June 19, 2016
Awesome Alexia Obermeyer did an outstanding job when we bought our new car she is a great asset to your company she was curtious and respectful to your custom Alexia Obermeyer did an outstanding job when we bought our new car she is a great asset to your company she was curtious and respectful to your customers More
by jamess
Employees Worked With
Alexia Obermeyer
