Performance Toyota

e LaShonda Jones 4 reviews·1 photo 4 months ago Sterling Jackson was the best sales man I could have ever met he made sure that I got exactly what I wanted for the best deal. The financing tea ago Sterling Jackson was the best sales man I could have ever met he made sure that I got exactly what I wanted for the best deal. The financing team Quintin had me in and out explaining everything perfectly. Thank you so much for your time and patience. Photo 1 in review by LaShonda Jones Performance Toyota (Owner) 4 months ago Thank you for taking the time to leave us a review! We're so glad to hear that you had a fantastic experience working with Sterling. Until next time, take care! megan underwood 1 review·1 photo 4 months ago I had the pleasure of working with Tristan. I started talking to him back in Feb 2022 and told him everything I was looking for and wanted. He never gave up and I am now finally driving my dream vehicle!! Highlander XSE Dale Trimble NEW This is going to be kind of a long review, and some of it is my fault so I hope this is something that others will learn from. 1rst off i was pre-approved with financing from my bank here in my town.( im abiut 300 miles from the dealership) but i let amanda talk me into letting them do the financing to save time as long as it was the sameterms and rate which she agreed. I even called them before i left to drive the 5 hrs to thier dealership to assure all was good to which i was told yes it was. I got there drove the truck and all was good except for a couple of things which i will get back to. Once I got back to the finance guy though it kinda took a turn. He starts off with quoting me the wrong term and rates. The % rate was over 3 points higher than what we agreed on. Which you can't blame them for trying. They speed thru and get you to agree to a higher rate they make more money, so I applaud the effort. Then he really started pushing the extras paint protection and all thatcstuff which I declined and he just kept pushing it relentlessly. Even after I said no 5 or 6 times he figured it all in with the monthly payment . Again I applaud the effort because that's all free money to them but I finally convinced him I didn't want any of it and all was good. I got the term I wanted as well as the rate. All this was done on the 17th of Aug. so all I done is drive it home and around town a couple of times because I had to have surgery on the 24th of Aug and haven't been able to drive since. So this past weekend the 2nd of Sept. I detailing it since I can't drive it and I notice 2 big dents in the top of the truck in the seams directly across from each other( now I do take responsibility for not catching it when I did the walk around before I agreed to buy it) so I took pics and emailed the dealership telling them about it to which, as I expected they say they could do nothing about) now it was damaged before they got it so I really don't think they caught it when they took possession of it. The truck according to the car fax was shipped from Pennsylvania to a dealership in Missouri. Now we think it was damaged during the shipping and when Missouri got they certified it pre-owned in stead of fixing it because like I said it's in a crease so it will be an expensive fix and after they certified it pre-owned they put it on smart auction only for dealers and performance toyota bought it just from pics online just like I did. So when they got it they either didn't catch it or didn't care. And I didn't catch it when I bought it, but to be honest how many people dealers or consumers stand on the doorframe to look at the tops of trucks. So now im going to have to spend a couple thousand dollars to get this fixed so it doesn't start rusting worse. Please see the photos I have attached and learn from this experience. More

Sales person helpful. Management not. Car offered to be reserved. Then management pulls it for their ‘event’. Won’t sell i t. ‘Come try to win a chance to buy it.’ Are y Management not. Car offered to be reserved. Then management pulls it for their ‘event’. Won’t sell i t. ‘Come try to win a chance to buy it.’ Are you kidding me?? It was already offered to me. Unapologetic. Take your business elsewhere. More

At last, a great car-buying experience! My salesperson, Samantha, was extremely helpful, honest and like a breath of fresh air. I left with the car I loved (she even delivered it!) and the My salesperson, Samantha, was extremely helpful, honest and like a breath of fresh air. I left with the car I loved (she even delivered it!) and the exact terms I had planned on. Thanks to all involved. More

Good customer service. Shipment from factory is not reliable - missed ship dates. The RAV4 is a great car. I will recommend to anyone. Shipment from factory is not reliable - missed ship dates. The RAV4 is a great car. I will recommend to anyone. More

I found a 2023 Toyota tundra 4x4 1794 via CarGurus. I made contact with Stan, BDC person, who timely referred me to a salesperson. I emailed that person 2x never heard back. Missed sale...maybe a ble I made contact with Stan, BDC person, who timely referred me to a salesperson. I emailed that person 2x never heard back. Missed sale...maybe a blessing for me. More

The thought of going into a dealership and purchasing a vehicle can be overwhelming to say the least. However when you encounter someone whose not worried about throwing you I to a vehicle, listen to what' vehicle can be overwhelming to say the least. However when you encounter someone whose not worried about throwing you I to a vehicle, listen to what's important about your purchase and allows you the opportunity to enjoy the process of finding the right fit for your needs is more than what's expected, and thats exactly what I experienced working with Royan Morris. His above and beyond approach allowed me to feel comfortable, there was no rush, all my questions were answered and I learned alot about the process that was never shown to me in my previous experiences. He was truly a Godsend and I would trust my vehicle needs to anyone else. Thank you Royan for all that you help me and my family with. I would recommend Royan Morris to anyone whose ready to purchase or even thinking about making a purchase. More

John Campbell was so amazing in helping us get the car we wanted. Excellent customer service and patience with us. Would highly recommend John and his team. wanted. Excellent customer service and patience with us. Would highly recommend John and his team. More

I recently went for service for my 2015 Rav that I purchased there. I had a nail in one of my tires and air was low. I left thinking they had rotated that tire to the back and fixed. Next day air l purchased there. I had a nail in one of my tires and air was low. I left thinking they had rotated that tire to the back and fixed. Next day air low again and I took somewhere else to have checked. When he came out he stated you have a nail in your rear tire. I wanted to see it and it was the same tire with the same nail. Toyota had not fixed tire. I will be by er go back. More

Friendly,very helpful,interesting in the customer's needs and problems. No pressure salesman or finance . and problems. No pressure salesman or finance . More