Perkins Chrysler Dodge Jeep RAM - Service Center

Tire Replacement I’ve been purchasing vehicles (4) and receiving auto care from Perkins for years. The auto service department is always very helpful and courteous. I’ve been purchasing vehicles (4) and receiving auto care from Perkins for years. The auto service department is always very helpful and courteous. They take good care of the family when I'm out of town on business. More

Courteous Efficiency Great place to do business. Pleasant staff, quick and efficient registration process, and the work on my car was completed faster than ANY place I've Great place to do business. Pleasant staff, quick and efficient registration process, and the work on my car was completed faster than ANY place I've ever had San oil change done. Mike Greenberg is the consummate professional. More

Positive feedback Everything was done when and how promised with a very professional, cordial attitude. Mike kept me well-informed about the entire process and everyth Everything was done when and how promised with a very professional, cordial attitude. Mike kept me well-informed about the entire process and everything was completed properly. More

Great job They did an excellent job in customer service and knowledge of my vehicle and history. Very friendly and considerate. Wait time wasn't bad and waiting They did an excellent job in customer service and knowledge of my vehicle and history. Very friendly and considerate. Wait time wasn't bad and waiting room was nice. More

Great Service Courteous and professional staff. Brock was very helpful and personable. Jack's shuttle service (to and from my home) was easy to use and made havin Courteous and professional staff. Brock was very helpful and personable. Jack's shuttle service (to and from my home) was easy to use and made having the maintenance work done at Perkins very convenient. Jack is a wonderfully friendly guy! Skilled service technicians. I'm a long-time Perkins customer...bought the car there and have for years had regular maintenance work done there. Outstanding customer service. More

Quick and Easy Made an appointment for an oil and filter change. Freindly, fast and just a great overall experience. Thank you Brian Vance, I'll definitely be back Made an appointment for an oil and filter change. Freindly, fast and just a great overall experience. Thank you Brian Vance, I'll definitely be back for future services. More

Ron Booze is a superb salesperson, You will be satisfied . It is ONLY because of Mr.Booze and his manager,Josh Merckx that we purchased a second vehicle at Perkins. They listened and responded to all our conce It is ONLY because of Mr.Booze and his manager,Josh Merckx that we purchased a second vehicle at Perkins. They listened and responded to all our concerns, and made our purchase a positive experience. However,there is much room for improvement in the service dept,which I highly recommend avoiding.as stated in a previous review by another customer "How can the owners continue to read such horrendous reviews,and not make changes?" Randy Lucas should be ashamed that after claiming to understand my distress re a purchase of an expensive warranty that was not honored by the service dept, that he still tried to sell me a bogus warranty called "Gap coverage" that is full of disclaimers that can be used to deny coverage,and that adds interest to the claimed "total cost" as it is financed and charged interest for the length of the loan. It is charged in full at times of purchase,and not refundable. For the most part a worthless expenditure. READ EVERYTHING CAREFULLY before signing anything at this dealership. More

A Nice Surprise One of the best parts of this dealership is their Service Department. It doesn't matter if you have a small question or something completely major, ev One of the best parts of this dealership is their Service Department. It doesn't matter if you have a small question or something completely major, every single individual on this team are here to help you no matter what that looks like. I recently had my service on my Jeep Liberty and I will tell you, they never made me feel anything other than important! Every detail is covered, every concern addressed and you leave there with a smile and a feeling that you belong to something unique. My entire experience from buying my Jeep to my most current visit has been nothing short of fabulous! Thank You So Very Much! More

EXTREMELY Dissatisfied with Perkins Service Department EXTREMELY dissatisfied with Perkins Service Department. I recently took my Jeep into Perkins Service Department to have my passenger window fixed. EXTREMELY dissatisfied with Perkins Service Department. I recently took my Jeep into Perkins Service Department to have my passenger window fixed. This was the sixth (6th) time that I have taken the Jeep in for this exact same problem. As of today, the window STILL DOES NOT WORK PROPERLY. Starting about 9 months ago, the window would sometimes not roll down. Usually after a couple of days, the window would start going back up/down again. The first two times I took the Jeep in, they replaced the master power window switch. The third time they replaced the wiring harness in the door. The fourth visit they did nothing because they could not find a problem. Of course as soon as I got back to the house, the window STILL did not work. After the fourth visit, I got the Service Manager involved with the process. I thought that if I told him how frustrated and upset I was because Perkins did not seem to care about my problem, he would put some power behind the process and actually fix my Jeep. When I took the Jeep in the fifth time, Perkins “determined” that the problem was a wiring cable in the dash. I was told that it would take 2 days to fix the problem. Exactly 2 weeks later I picked up the Jeep. For the first couple of days the window worked fine. After that the window stopped working again! Once again I told Don the service manager how frustrated I was and how I felt that his service department did not make my problem a priority. He assured me that was not the case. For some reason, I took the Jeep to Perkins a 6th time. I figured the 6th time they would make me a priority. One of the first things that my service advisor told me when I arrived that day was that they were “about 1-day behind” and probably could not look at the Jeep until the afternoon. I told him that I could only give him two days to work with the Jeep. This time they could not find a problem with the window. They said the window motor seemed to be working fine. At the end of the second day I told my service advisor that I just wanted to pick up my Jeep. When I went to go get the Jeep, there was no paperwork and my service advisor told me that he would mail it to me the next day. I talked to the service manager and he said that he would make sure that the paperwork was mailed out to me the next day. After not receiving the paperwork for two weeks, I had to call Perkins customer service and ask for them to get the paperwork and send it to me. As I expected, the paperwork says pretty much nothing. I guess “nothing” is what Perkins did the SIXTH time to try and fix my Jeep! I’m writing this review about 2-weeks after my sixth visit. My window still does not work properly. I figured if I waited a little and I talked to customer service and the service manager, Perkins would go out of their way to try and fix my problem. I haven’t heard anything from Perkins in the last two weeks. Also, I had gotten Chrysler involved with my problem after my 4th visit. They assigned a case manager to try and “help” me get my problem solved. Just like Perkins, they seem to have written off my problem. I haven’t heard anything from Chrysler in the last couple of weeks. Overall: I DO NOT RECOMMEND using Perkins Service department. The only reason that I continued to use their service department is because I bought my Jeep Wrangler from Perkins. I am going to go and try to have my window fixed at another dealership in the future. Also, I really do not recommend buying Chrysler/Jeep products. Our last two cars had been Honda’s. I had very little problems with both of my Honda’s. I’m still driving a 10 year old Honda CRV with 100,000 miles. I’ve barely had any problems with the car. For future car purchases, we are going to go back to Honda. Honda builds quality products that lasts. Also, when you do have a problem, Honda make sures the problem gets fixed the first time. It does not take 6 times to NOT FIX a problem. More