Didn't want to negotiate price at all (of course, that's their right). While buying the car outright and completing the paperwork, the elderly guy, Don Dalotta, (wasn't in their company directory) assured me that I had copies of all documents that were already stapled together. A not too friendly attitude. Later, upon reviewing the documents the next day, I discovered someone had removed the "Owed/Promise" document out of the package. This listed two items that they promised to fix/repair at a later date. The document was signed by both me and the salesman. I contacted the salesman and he stated that he didn't know who would have done that, he'll send me a copy. He did, it was a Blank Copy of the original document, nothing on it. I brought that to his attention and then I never heard from him again! The two items were never acknowledged or fixed by them! I tried to get the name of the GM there but the after-hours internet person refused to give me his/her name. Said I needed to call the office during business hours to "get that information," really?! The GM also is not listed in their employee directory on their web site, have no idea who it is. Right when my temporary tag is ready to expire I had to contact them about the title. I find out they were sitting on it for no apparent reason. It was cash deal on a 2014 vehicle, it should have been sent to me almost immediately!. That necessitated a special trip down there to get the title so I could get the plates on time! Going back a little, when I picked the car up it had a half tank of gas in it. First time I ever bought a car with less than a full tank! After it was all over they sent me a Review and I indicated my dissatisfaction. I never heard back from anyone!! And now, three months later, I'm getting multiple emails and voicemail telling me that I'm overdue for maintenance on my vehicle. How nice to be thought of like that!