The Kia Soul I bought here is the best car I've ever owned, and I got a fantastic deal. But I never got my second key. They said they had it, but I never went to get it. Until I needed it. Two years later, I go in, $200 key. I think, oh wow, I really screwed up, but they took care of me! I'm getting my service here, now, too, since I found out their prices are way lower than I expected for dealer service. Love my Kia.