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Pete Franklin's Best Cars KC

Kansas City, KS

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176 Reviews

6801 State Ave

Kansas City, KS

66102

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176 Reviews of Pete Franklin's Best Cars KC

March 19, 2014

I was interested in a truck they had so I called down and spoke with Russ. Russ was pushy and constantly asking when I could "come in and get a great deal." Anyway, I made a cash offer on the truck and Rus More

by S276474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 01, 2014 -

Pete Franklin's Best Cars KC responded

My Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Russ is one of our top salesman because his customer service is next to none. I have never received a bad review or complaint about Russ, which is why this came as a complete surprise. I hope his passion for saving customers thousands wasn't misinterpreted as pushy. We only want to sell cars to people that feel they are getting a good deal. Rob and Russ had a completely different account of the situation but I am sorry you had a bad experience. I hope you find the truck of your dreams at the price you want. Sincerely, Tyra Franklin

Apr 24, 2014 -

Pete Franklin's Best Cars KC responded

I regret that your experience with the dealership and particularly with me (Russ Williams) failed to meet your expectations. I have been in the car business for nearly 26 years. My customer's experiences and satisfaction are my reputation. Without return and referred happy customers, I simply could not survive in this business. I want to assure you that I do everything within my power to provide a world class buying experience for my customers. To address your particular concerns we really should set the record straight here. Mr. Franklin had offered you an amazing deal the previous day. When I followed up with you the next day, you made an offer that was substantially lower. I told you that you were not close to a deal, however if you would make an offer that was at least half way between our discounted price and your offer, I would present it to my Sales Manager. I am a Sales Consultant. I do not have authority to accept offers. Your offer was simply not accepted. Mr. Franklin did reiterate that he had offered you an amazing deal the previous day. I called you immediately to save you the long drive down if you were expecting further discounts. Again I apologize for your perception of the events that transpired. I know that this was the first time you had attempted to negotiate a car deal on your own. I should have done a better job of explaining the realities of a vehicle purchase. Sincerely, Russ Williams

March 18, 2014

Thank you Russ Williams and the entire staff for a great experience at helping me into a newer car wtih less miles! Russ is friendly and knowledgable, and I would recommend him to everyone/anyone I know. Ke More

by JRBARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RUSS WILLIAMS
March 14, 2014

My over all experience was good. They were friendly and the salesman had knowledge on the vehicle we purchase. we will recommend this dealer to our friends and family. More

by esqui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
March 07, 2014

My wife and I arrived at Pete Franklin's with an unsure outlook of what we were looking for. We knew we needed to get a larger SUV to fit our family, but didn't want a car payment due to recently p More

by JoeLoring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Pete Franklin, David Gharst, Ryan Blevins
March 05, 2014

I was more than pleased with the service that I received from Pete Franklin's dealership in Gladstone. If I had to describe it using one word, I would certainly use the word "HOPE." From the initial phone More

by belljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blevins
March 02, 2014

I contacted this dealership trying to get a older model used car due to my current car breaking down. Well they not only got me into a car but it was a newer year then I was even originally looking at. I d More

by Neihn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blevins
February 28, 2014

Everyone was very friendly and went above and beyond to help me out! I will be back for sure! Thank you! Go see Russ for your next car More

by Schristie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Runs williams
February 28, 2014

Everyone there was very nice and helpful. We dealt with James and he got me the car I wanted at the payment I needed. I didn't feel pressured like I did at every other dealership I've been to in the past c More

by ngant919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dignan
February 10, 2014

I had a previous purchase from KIP and in our conversation I related I was looking for a very good 1 ton dually that I could pull the trailer with, a truck that was affordable and in good shape. More

by kcusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip & Pete
February 04, 2014

I was undecided on if I really want to purchase another car and have a car note. Ryan was very good sales man he show me cars he thought I was interested in and one car caught my eyes. Well neither to say More

by Drumgol3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blevins
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