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Pete Mankins Nissan
Texarkana, TX
837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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837 Reviews of Pete Mankins Nissan
June 06, 2019
2.5 months to get plates and horrible customer service I bought my vehicle on 3/20 and didn't receive my plates until 6/6. Come to find out (only b/c I called them, they never called me) they did not get m I bought my vehicle on 3/20 and didn't receive my plates until 6/6. Come to find out (only b/c I called them, they never called me) they did not get my vehicle inspected prior to delivering to me, therefore they couldn't get my registration. I had to pay for my inspection (in additional to already paying the TT&L fees) and send to them so they could apply for registration. I made 2 car payments and paid almost 3 months of insurance before they told me the vehicle hadn't even been transferred to me because of their mistake. Luckily, I live in a smaller town and the shop that inspected it, didn't require me to provide proof of purchase, but did question how it happened. They were quick to make the sale and SLOW to follow through with the remaining process. Also, I bought a 2018 certified pre-owned and I asked 6 times for copies of what is covered under a "certified" vehicle before I received. The sales rep blamed their lack of organization on the building remodel and after calling the manager (that never called me back) and texting, emailing and calling the sales rep multiple times, I finally received. If you are looking for a dealership that can sale you a vehicle and then drop you before they actually finalize it, this is your dealership. If you're looking for a dealership and sales rep that will actually finish the process and finish is in a timely manner, GO SOMEWHERE else. Luckily, I love my car and I live 7 hours from the dealership or I would've been there daily until I got what they promised. Vehicles are an investment, don't settle for a dealership that treats you this way. I definitely wont do it again. By the way, I'm still waiting on copies of the signed contract... More
by hmcminn
Employees Worked With
J Deramcy, James Otwell
May 31, 2019
Warranty The wheels on my 2017 Platinum Reserve Titan were popping shortly after I purchased it. Upon receiving approval from warranty to replace all four whe The wheels on my 2017 Platinum Reserve Titan were popping shortly after I purchased it. Upon receiving approval from warranty to replace all four wheels, the service department kept in contact with each update. Everyone at Pete Mankins/Smith Mankins is very professional and courteous, I guess that’s why I’m on my 8th vehicle purchase from them!! Great team!!! More
by JBURELJOHNSON
Verified CustomerEmployees Worked With
Christie , Randy Hickson
May 31, 2019
Excellent service John at Pete Mankins service has been absolutely wonderful in helping us get our daughter's transmission problem corrected in her 2016 Nissan Altima. John at Pete Mankins service has been absolutely wonderful in helping us get our daughter's transmission problem corrected in her 2016 Nissan Altima. So helpful and calls you back in such a timely manner. Such a pleasure to deal with!! More
by ROBINMAC.LRCA
Employees Worked With
John in Service
May 27, 2019
Prompt response and service!!! Had no problem getting vehicle routine service and inspection. Great parts departments and very knowledgeable staff for all your Nissan needs. A-1 se Had no problem getting vehicle routine service and inspection. Great parts departments and very knowledgeable staff for all your Nissan needs. A-1 service department too!! More
by DONALR76
Employees Worked With
Randy Hickson, Scott Dye
May 27, 2019
Nice! While I drove a new Nissan, a video of my service visit was being recorded and was sent to my phone before I left the dealership! Impressive! While I drove a new Nissan, a video of my service visit was being recorded and was sent to my phone before I left the dealership! Impressive! More
by TDREW81060
Employees Worked With
Kristy, Service specialist, David Stanley
May 24, 2019
Worth the wait. I gave a 5 star rating because I was greeted when I first arrived, shown to a very nice waiting area, donuts & coffee available, and frequent updates I gave a 5 star rating because I was greeted when I first arrived, shown to a very nice waiting area, donuts & coffee available, and frequent updates during my wait time. My problem was under warranty, and fixed. Everything was explained in detail, the staff were knowledgeable about the problem. Excellent customer service! More
by RENESTHINGS
Employees Worked With
John Johnson
May 22, 2019
Peek-a-boo. While you wait you get an actual view of your vehicle being worked on as well as an video of the inspection. Cool remodeling of the business. While you wait you get an actual view of your vehicle being worked on as well as an video of the inspection. Cool remodeling of the business. More
by ededuson
Employees Worked With
Ms. Carolyn, James Otwell, Benito Ochoa, Randy Hickson
May 18, 2019
Great customer service. I was shown excellent customer service. Everyone was very knowledgeable and polite. Short wait time. Technician informed me of the maintenance my I was shown excellent customer service. Everyone was very knowledgeable and polite. Short wait time. Technician informed me of the maintenance my automobile needed. Thank you and keep up the excellent work. More
by MJPERKINS0
Employees Worked With
Don't know their names.
May 15, 2019
AWESOME LANE RUSSELL IS THE BEST SALES MANAGER IN EAST TEXAS THAT IS THE REASON PETE MANKINS NISSAN IS THE ONLY PLACE I WILL EVER PURCHASE AUTOMOBILE FROM NEW LANE RUSSELL IS THE BEST SALES MANAGER IN EAST TEXAS THAT IS THE REASON PETE MANKINS NISSAN IS THE ONLY PLACE I WILL EVER PURCHASE AUTOMOBILE FROM NEW OR USED More
by ASH.MATTHEW
Employees Worked With
Matthew Ash, David Stanley, Lance Russell
May 06, 2019
Oil Change The service was great when I took my vehicle in for an oil change and tire rotation. They must have had a price increase because it was a little over The service was great when I took my vehicle in for an oil change and tire rotation. They must have had a price increase because it was a little over $75.00. Ouch!! More
by BECKY.WILLIAMS
Employees Worked With
Kristi
