Fred Anderson Toyota of Columbia - Service Center

Beware of Peter Boulware Toyota—Unethical Sales Practices & Unsafe Service Department! I have been a loyal customer of Peter Boulware Toyota (West Columbia-Sunset Blvd) for over seven years, but after my & Unsafe Service Department! I have been a loyal customer of Peter Boulware Toyota (West Columbia-Sunset Blvd) for over seven years, but after my most recent experiences, I will never do business with this dealership again. If you’re considering purchasing a used vehicle or getting your car serviced here, I strongly urge you to think twice. I purchased a 2015 Chevy Tahoe for $19,255 from this dealership in October of 2024. Within 48 hours, I experienced issues and immediately contacted them to notify them of a check engine light. After just 28 days, I was told the vehicle was only worth $12,500, meaning I lost $6,755 on a vehicle that should have never been sold in the condition it was in. To make matters worse, when I attempted to return the vehicle, they tried to charge me an additional $3,500 reconditioning fee—even though I doubt they ever properly reconditioned it before selling it to me. After fighting for fairness, I got this fee removed, but the entire situation left me feeling deceived and taken advantage of. I returned this Tahoe to them after 28 days and took a financial loss for my safety. Because I also have a Toyota Camry that has a family plan that is specific to this location, I continued to have my primary vehicle serviced there. Most recently, I took my Camry in for a routine oil change. After leaving the dealership, my car immediately struggled to accelerate and even stalled twice at major intersections, putting my safety at risk. I had to return to the dealership, where they discovered that a vacuum hose was never reconnected after the oil change. This careless mistake placed me in an extremely dangerous situation, and had I not returned quickly, it could have led to serious consequences. When I addressed my concerns with the service manager and service director, I made it clear that I would no longer trust them with my vehicle. The only reason I ever continued servicing my vehicle here was due to the family plan I had when I purchased my car. However, after being repeatedly let down, I will now be taking my business to Fred Anderson Toyota in Charleston, where I know I will receive honest service and proper vehicle maintenance. If you value honesty, transparency, and safety, I highly recommend avoiding Peter Boulware Toyota. Their sales and service teams are friendly when selling you a car but not when standing behind their business practices. More

service department: I booked a 9:30a appointment to have a programming recall completed of my Toyota Venza. upon arrival, they asked if I would be waiting. I said yes (and of course they already knew this b a programming recall completed of my Toyota Venza. upon arrival, they asked if I would be waiting. I said yes (and of course they already knew this because I said so when I booked the appointment). She then told me that it would take at least 3 hours because they had 2 techs at training in Florida. This is unprofessional since with 2 techs out of town they certainly knew this when they took my appointment. I asked for the manager and I complained about the poor service. he told me he was providing great service because he was telling me in advance. Never mind that good service would have been telling me BEFORE I wasted an hour of my time going to my appointment! he then proceeded to explain that because they upsold some previous customers, they have more work to do than they thought. I don't need to be upsold and I don't need to wait three hours for them to stick a thumb drive in my car and upload software. So be forewarned: these guys are upsellers and they don't honor appointment times. More

I want to thank both Charles in the service department and General Manager Lee Pryor for all of their help with taking care of both my wife and my son’s cars. They helped diagnose the issue with my wife’s and General Manager Lee Pryor for all of their help with taking care of both my wife and my son’s cars. They helped diagnose the issue with my wife’s Avalon and my son’s Honda Accord. Charles was professional and extremely honest in telling us what was wrong and the cost for the repairs. Charles went up and beyond our expectations for quality service. I am always leery of dealerships but I will bring all 4 of my cars here to get worked on in the future. Can’t thanks both of them for their fair and honest help in getting both cars repaired and taken care of in a timely and fair price. Thanks to Peter Boulwares staff for doing things the right way! You have loyal customers for life!! More

Went for an oil change today got there at 7:35 they finished at 9:30 ridiculous. My passenger seat was laid down I wonder if they decided to enjoy the comfort. I had enough with this place. finished at 9:30 ridiculous. My passenger seat was laid down I wonder if they decided to enjoy the comfort. I had enough with this place. More

Did not perform the Toyota required prop shaft lube and retorque as listed in the owner’s manual even after I pointed it out to the service advisor, Ronald Kirkland. He Stamped the 24 month / 20k mile colu retorque as listed in the owner’s manual even after I pointed it out to the service advisor, Ronald Kirkland. He Stamped the 24 month / 20k mile column. He elected to skip the 15k/18 month in my owner’s record book and only changed the oil and rotated the tires. Vehicle is 2 years old with 11,300 miles. More

I had to come into the dealership because my tire was flat. I didn’t have an appointment. When I got here I was greeted but when they learned I didn’t have an appointment it went downhill from there. flat. I didn’t have an appointment. When I got here I was greeted but when they learned I didn’t have an appointment it went downhill from there. I was told that they were extremely busy, which they were, and they made me feel that I was an inconvenience for the service department. I had the spare already on the car and just needed to see what was wrong with the tire. They put air in the tire and I guess they thought I was going to drive away without it being repaired and put back on. The service manager asked me if I needed this today and I said yes, I have some driving to do. In other words they expected me to leave with the spare on and the tire not fixed. The tired had a nail in it. The service tech had sat the tire in the trunk and left if there and no one knew what they were supposed to do with it. I purchased this car here and other cars too. I know they were busy but I should have been treated with the same courtesy that everyone else received. This really makes me not want to but another car from them and makes me not want to get my car serviced here either. Basically I am here waiting for a simple tire repair, but because I inconvenienced them, I was said that I “would be hanging out all day with them.” Yes, those were the words that was said to me. I’m disappointed, I know they are busy and I have always brought my car back here to be serviced. However, if this happens again I won’t be back for service or a new car. More

Gratitude and praises for exceptional customer service exceptional, gifted, accommodating, hard-working, detail-oriented individuals 5 plus!!!!! Robert Drakeford, sales person knew my needs and me exceptional, gifted, accommodating, hard-working, detail-oriented individuals 5 plus!!!!! Robert Drakeford, sales person knew my needs and met them! Best salesman ever! A GREAT MAN! Everyone loves Robert! Us too! Thank you! I traded up at a service appt Who knew? Jordan Meagher, sales manager who worked hard and made things possible. skilled, knowledgeable, and great hard working customer service. WOW Thank you, Jordan. Marcus Prevatte, sales manager, on the spot there to help when I needed a question answered. Pitched in without hesitation what an asset to this team. Thank you. Talmadge Bookert, Finance. WEALTH of knowledge, great guidance, efficiency, and a perfectionist to assure things are done right! A great Man! Thank you, Talmadge. Shameka Jamison, Service Consultant, took my call for help with my other Avalon, got me in, and took care of me after a tire blowout in the mountains s pothole...so grateful, thank you!!! Last but certainly NOT LEAST Lionel Hernandez, service consultant. The MOST attentive, detail-oriented, thorough, exceptional customer focus IHave EVER experienced. He solved 2 to 3 issues I had questions about and put me in a safe position, assured my parts were what the vehicle needed for performance and safety, and found the date a recalled product was replaced. He is an asset to your company and goes above and beyond. He has great customer skills and assures safety on the road. The work he performed was I. Record time. I would trust him with Mt car and my life. What a wonderfully exceptional ma More

Fraudulent Dealership! !! Avoid Peter Boulware Toyota at all cost. Take your hard earned cash somewhere reputable. I dropped off my 1998 4Runner for diagnosis after my spark !! Avoid Peter Boulware Toyota at all cost. Take your hard earned cash somewhere reputable. I dropped off my 1998 4Runner for diagnosis after my spark plug blew out on I-20 East about 20 miles to the dealership. It was a Saturday so I called them ahead of time to let them know that I will drop it off after hours. On Monday morning, I received a call from a Service Advisor by name Ron Kirkland telling me that they diagnosed the spark plug blew out as spark plug blow out. Fare enough. He then went on to tell me that the estimate to repair the vehicle was between $7,000 to $8,000. He explained that they had to replace the cylinder head since they could not rethread the single spark plug hole. I then informed him that I cannot afford $8,000 so will arrange to tow the vehicle from the dealership. He then informed me that the diagnosis fee was $300 plus other charges. I asked what the standard diagnosis fee was and he said $150. I asked him why mine was $300+ and her responded that it was more difficult diagnosis of the spark plug blow out. I decided to rent a Uhaul Auto Transport to go get the vehicle about 6+ hours from Virginia. When I arrived, I asked for the Service Manager and he was professional about it and directed the Service Advisor to charge me the standard diagnosis fee of $150. Ron Kirkland was still not happy so he decided to create another obstacle, actually two for me. One he said he could not find the keys to the 4Runner to my amazement. He then asked me to return to the dealership the next day to retrieve the keys. I reminded him that I was coming from Virginia and therefore could not return so if he could mail them to me. Luckily, I had my spare key with me. I noticed the engine cover was unlatched and without opening it to inspect, I closed it shut. When I arrived in Virginia, I inspected the engine compartment and noticed several hoses to the engine were unplugged or broken by Peter Boulware Toyota. They also unplugged the spark plug and left it hanging. Additionally, there was either engine oil or coolant splattered all over the engine bay. I took photos and emailed them to the Service Manager hoping to get some sort of resolution or understanding. Having received none, I decided to write an accurate review of my experiences with Peter Boulware Toyota. I went in for a simple diagnosis of spark plug blow out but came out with additional damages to my 4Runner and no key. A duly licensed dealership in the state of South Carolina with such a dubious and fraudulent practice should have the license revoked. Hope this review helps others avoid Peter Boulware Toyota of West Columbia. 27 Oct 22 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. They left a number under my review for me to call even though they had no problem calling me directly to inform me about a $300 diagnosis fee and $8,000 repair bill for a blown-out spark plug. Calls to the number they left goes straight to voicemail. Is this Peter Boulware Toyota's business model? If they get a factually bad review, their public response is, "please contact us" by leaving a number that goes straight to voicemail. 6 Nov 2022 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. 7 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys from their failed diagnosis. I will update this post once the keys are returned or in my possession. 10 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys ONLY from their failed diagnosis. 17 Dec 22 Update! Keys returned on 15 Dec 22. Failed diagnosis issue unresolved. 1-star rating affirmed!!! I can confirm that Peter Boulware Toyota is a fraudulent dealership. More

Purchased my Toyota new when dealership was Fred Anderson since then this dealership has not lived up to the Toyota brand on the service agreement when I purchased my Toyota Camry in 2019.The service departm since then this dealership has not lived up to the Toyota brand on the service agreement when I purchased my Toyota Camry in 2019.The service department lacks courtesy and professional care of my Camry,this starts with the service manager who takes no responsibility to even call you back when he says he will,very unprofessional.Contacted Toyota Services customer service twice to lodge a dealership complaint and was told they would contact Peter Boulware dealership and ask them to contact me back,I have still yet to hear from them. It’s a shame but take heart there are other Toyota dealerships here in the Midlands who live up to the Toyota brand. More

How do they have 4 and a half stars on goggle review. Came here three weeks ago with my Tacoma for 25000 mile services with an appointment, I saw my vehicle parked on the waiting lot while walking aroun Came here three weeks ago with my Tacoma for 25000 mile services with an appointment, I saw my vehicle parked on the waiting lot while walking around. Two and a half hours later with no contact from the service advisor I walk out and my vehicle is still in the same spot. 20 minutes later the advisor tells me my vehicle is ready. I wasn’t positively sure if it was moved or not and it was only a tire rotation I just took my vehicle . Today, my wife was do for service and had a 9:15 am appointment. I arrived a 9:00am. At 9:06 the advisor text me to let me know it was almost time for a transmission service which I declined. At 11:50 I walked the lot a noticed my wife’s vehicle parked outside and by the way I have noticed several vehicles that arrived after me come and go and I’m only getting and oil change but no one has side anything to me. 12:18 I’m at the service writers desk trying to check myself out. Three hours for an oil change with no prior notice. I wonder what the Dealership CSI sore is???? More