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Fred Anderson Toyota of Columbia - Service Center

West Columbia, SC

2.4
57 Reviews

57 Reviews of Fred Anderson Toyota of Columbia - Service Center

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September 17, 2022

Apparently bought toyoguard and family plan with tire rotations and oil changes when bought my truck , every time I go for service they tell me something different I'm not covered and change their story, More

by Jptj
Recommend Dealer
No
Employees Worked With
Lee Pryor
September 16, 2022

I purchased the family service plan with my Sienna when I bought it from Fred Anderson in 2018. I’ve been taking my vehicle there for oil changes which I was told were covered in my $995 service care plan f More

by ajbrown11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Pryor
Sep 19, 2022 -

Peter Boulware Toyota of Columbia responded

ajbrown11 - we're sorry to hear that you were disappointed in your service visit. We would like to learn more about your experience so we can work towards a resolution. At your convenience, please reach out to our General Manager, Ken Meagher, at 803-726-2500. We hope to hear from you soon.

August 31, 2022

I have called this dealership General Manager several times and get no answer, also sent a email to the service manager and have not heard from them. My not course of action will file a complaint with More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vonce
Sep 06, 2022 -

Peter Boulware Toyota of Columbia responded

Gene - thank you for calling this out to us. We understand your frustration and hope to get in touch with you as soon as possible so we can make things right. Your business is important to us and we look forward to addressing your concerns.

June 25, 2022

I have had my Corolla serviced at Peter Boulware since I bought it. Every time I have brought my car in I have had exceptional service! Today was no exception. The gentleman that helped me was friendly, k More

by elizabethlaibe85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
Jun 27, 2022 -

Peter Boulware Toyota of Columbia responded

Thank you for the amazing feedback! We're happy to hear that you had a great experience at Peter Boulware Toyota of Columbia and we look forward to seeing you back next time.

April 14, 2022

I had awesome new car purchase experience at this dealership back in December. I visited unexpectedly for specific reason to this dealership service department last week. Service manager Michael Crea More

by rum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Creagh
November 30, 2021

I purchased my car new and have to toyotaguard wirh it and the plastic stuff tbey place on the hood is peeling. I have had many conversations regarding it and promises to have it repaired and no one follo More

by Mob0612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Micah service manager, Lee Pryor
Dec 20, 2021 -

Peter Boulware Toyota of Columbia responded

We're disappointed that you're having problems with the Toyotaguard Service Plan. If you would like to discuss this situation more directly, please contact our General Manager Ken Meagher at 803-726-2500.

Dec 20, 2021 -

Mob0612 responded

I have left a message for a call back.

August 03, 2020

awesome Once again I was greeted promptly and service was complete in a very timely manner. They have the best service department I have ever been to. I highl More

by Ccgimmi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Aug 05, 2020 -

Peter Boulware Toyota of Columbia responded

Hi, thank you so much for your positive comments about Fred Anderson Toyota of Columbia! We're looking forward to your next visit with us!

April 18, 2020

Fantastic service department! I always get my Toyota Camry serviced at Fred Anderson Toyota of Columbia and consistently have a great experience. Today I was super nervous taking m More

by bllucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Krikland
April 10, 2020

The used car sales manager (Tim) is a lier! His name is not on here, but he has no stars beside his name. Customer service 0 More

by steveknafelc
Recommend Dealer
No
Employees Worked With
Tim Used car sales manager , Robert Drakeford
Apr 14, 2020 -

Peter Boulware Toyota of Columbia responded

We appreciate your feedback. We would like to learn more about what happened and how we can make things right. At your convenience, please reach out to Michelle Mitchum, Customer Relations Manager, at 803-726-2401.

Apr 15, 2020 -

steveknafelc responded

No need for me to call. I was interested in a small used car for my daughter. I communicated with an internet sales person ( also Tim) all day. I knew the car was at another location and also Tim knew this, he never gave me any inclination that there was a problem in retrieving the car from the other location. We made an appointment to be at the dealership at a certain time which I was. I took off work, drove 45 minutes and was advised by another person that there was no way to get the car here. So here I am, sitting in the dealership in the wake of the this virus floating around. That was one issue of him not telling me anything about the car not being able to be delivered. So here comes the other Tim (a knight in shining armor), to have the nerve to tell me that he spoke with the other dealership that has the car, and tells me that the car is in the process of being sold. So after he continued to lie to me, after I confronted him about what the other salesman had just told me, he continued to lie to my face. He was not man enough to simply say that they made a mistake and they were sorry, he just continued to lie. So I get up, walk out go to my truck, and call the dealership spoke with Lee Mckoy, who was the salesperson at Fred Anderson in Raleigh that I was communicating with also throughout the day. He advised me that "no one is interested in the car and his exact words are " The vehicle is still available, if you are working with someone at that store they will work with one of our managers to get the vehicle shipped". I then advised him that the used care manager is a lier and I am not getting any cooperation from the Fred Anderson dealership here. So I actually have the issue of luring me to the dealership, taking off of work, driving 45 minutes, sitting in the dealership ( with this virus that any of us could have), then being lied to of not being able to deliver, then Tim (used car man) lying to my face several times. He is a total disgrace to your dealership. My biggest issue is Tim, not being a man and continuously lie to me. If had just told me the reason is we don't want to bring the car here from another dealership, we only want people to buy from us (which is the only reason) then I would have just gotten up and taken my business elsewhere, which I did. Steve Padgett's Honda of Lake Murray, was awesome.. No one lied!

February 03, 2020

Ron and the service folks are absolutely the best - and i say that with 40 years of car ownership behind me. the work is strait forward, no smoke and mirrors, and price is exactly as expected and reasonable More

by jeff.N
Recommend Dealer
Yes
Employees Worked With
Ron Krikland
Feb 04, 2020 -

Peter Boulware Toyota of Columbia responded

I am delighted to hear your visit to our Service Center was exceptional! We appreciate your feedback.

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