Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fred Anderson Toyota of Columbia - Service Center
West Columbia, SC
57 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
57 Reviews of Fred Anderson Toyota of Columbia - Service Center
Sort by
August 21, 2015
Customer Service and Dealership Your staff is always so pleasant and accommodating. They go above and beyond what is required of them. There is a very nice waiting area and the wait Your staff is always so pleasant and accommodating. They go above and beyond what is required of them. There is a very nice waiting area and the wait has never been long for me. More
by charles
Employees Worked With
I'm not sure of the name of the person I dealt with because you do not list the service staff.
August 07, 2015
confirms that buying this Toyota was the smartest choice! Professional staff; Great lounge to wait on service When they say approximately "90 minutes" - you can count on it! And I love my complimentary car Professional staff; Great lounge to wait on service When they say approximately "90 minutes" - you can count on it! And I love my complimentary car washes! More
by Marsha55
Employees Worked With
No service reps?
July 20, 2015
Awesome experience! Very friendly staff answered all my questions and worked me in as I was visiting from out of state. Price for work done did not seem to be overly infl Very friendly staff answered all my questions and worked me in as I was visiting from out of state. Price for work done did not seem to be overly inflated as they are at my home dealership! Service was rendered promptly and actually finished before quoted time. More
by sandyc725
Employees Worked With
Michael Walker
June 19, 2015
Bad service damaged tundra I took my 2014 platinum tundra in for service , when I was told my truck was finished . They parked my truck close to the garage exit so wouldn't see I took my 2014 platinum tundra in for service , when I was told my truck was finished . They parked my truck close to the garage exit so wouldn't see the long scratches they made on my truck . I found the scratches . I told them about it and they said they would fix them . I was told that it would only take 2 days well 4 days later and no response so I called them , they said oh yes the truck I'd ready . I came to pick my truck up and found more scratches . They didn't even wash the truck . I've spent a lot of money on toyota and Lexus but no more thanks to Fred Anderson Toyota. I'm warning everyone to stay away from the clowns!!! More
by James43
Employees Worked With
Chris Schimek
June 09, 2015
45,000 mile check-up My service adviser was very friendly and professional. Took me right in--no waiting. And while they were attending to my car, I was provided with co My service adviser was very friendly and professional. Took me right in--no waiting. And while they were attending to my car, I was provided with coffee and refreshments. Pleasant experience. More
by Gloria, Toyota Prius
Employees Worked With
Service department
December 12, 2014
Efficient, friendly service Efficient and courteous service. A dealership I can trust. I have deal with this dealership for over 10 years and they have always given me their be Efficient and courteous service. A dealership I can trust. I have deal with this dealership for over 10 years and they have always given me their best. More
by BettyCarson
Employees Worked With
Do not remember
July 02, 2014
Take your vehicle anywhere else My experience here was actually so bad it inspired me to write a review to warn others. If you have the option to have your car serviced anywhere else My experience here was actually so bad it inspired me to write a review to warn others. If you have the option to have your car serviced anywhere else besides here, do it. Once they have you're car do not expect to get any updates. The work I needed done was supposed to be done by the end of the day; a day later, 4 phone calls, 3 transfers 4 hold times over 5 minutes, I decided the only way to get a real answer was to go in. When I went in the work was done. I then requested to speak to a manager about my experience but was informed there was no manager in the entire dealership during middle of the afternoon during normal work hours. Not taking no for an answer I walked into the main sales area and began speaking very loudly about my experience and the fact there was no manager around potential car buying customers, the employees decided it was worth the time to call the manager. After waiting another 10 minutes, I finally was able to see the service department manager whe then proceeded to give the generic "we've been having technical issues, someone's working on it....." Point of the story, if you get maintenance on your car you will not be able to get any update on the status, will receive terrible service, and don't expect to see a manager unless you interrupt the gravy train. More
by ftballf
Employees Worked With
Service Department Manager
