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Pettus CDJR Farmington

Farmington, MO

4.8
582 Reviews
Call Dealership (573) 431-7800
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970 E Woodlawn Dr

Farmington, MO

63640

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582 Reviews of Pettus CDJR Farmington

May 23, 2025

I dropped my truck off the night before as they told me they would service first thing in the morning. I ended up calling around 3 pm to see if it was done and they said it would be done an hour and I wou More

by JOHNRIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
May 27, 2025 -

Pettus CDJR Farmington responded

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Our goal is always to deliver timely, friendly, and thorough service, and it’s clear we missed the mark on your experience. To provide some context, your vehicle was scheduled for a drop-off appointment at 2:45 PM and was completed at 3:27 PM. That said, we understand your frustration with the lack of communication and the oversight in not resetting the oil light. These are details that matter, and we take full responsibility for not getting them right. We also take your comments about the interaction at our service counter seriously, and we’ll use this feedback to address any gaps in our customer service approach. We appreciate your business and would welcome the opportunity to regain your trust. If there’s anything we can do to make this right, please don’t hesitate to reach out to our service manager directly. Thank you again for your feedback—it helps us improve.

May 16, 2025

Great business had a problem with my vehicle and they immediately check out my problem and check everything out Great service More

by JIMRWASHCOUNTY109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wheeler, Shane and Heather
Report | Print
May 27, 2025 -

Pettus CDJR Farmington responded

Thank you for the great review! We’re glad we could jump in quickly, check things out, and get you taken care of. Providing fast, thorough service is what we’re all about—come see us anytime you need us! 🚗🔧👏

May 16, 2025

My oil changes always have done at Pettus can always leave my car ,they always do a good job always my car come back always clean, very dependable, More

by COLLEENCALLOWAY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They all do a great job very friendly people always tell you about your car after it is service
Report | Print
May 27, 2025 -

Pettus CDJR Farmington responded

Thank you so much, Colleen! We truly appreciate your continued trust in Pettus for your oil changes. It’s great to hear that you can always count on us for dependable service and a clean car when you return. We’re proud to be your go-to team and look forward to taking care of your vehicle for years to come! 🚗🛠️💙

May 15, 2025

Every person that I saw while I was at Pettus greeted me with a hello & a smile. Salesman, Chad Browers made the buying process easy & quick. Great place to buy a vehicle. More

by rsweeney1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Browers
Report | Print
May 27, 2025 -

Pettus CDJR Farmington responded

Thank you so much for the kind words! We’re glad to hear that every team member made you feel welcome during your visit, and that Chad Browers helped make the buying process easy and efficient. We appreciate your business and are thrilled you had a great experience at Pettus—enjoy your new vehicle! 🚗😊👏

May 14, 2025

Great dealership service,parts,sales office staff all top notch and very professional. Great dealership. ! More

by JEFF@PETTUSAUTO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin,Steve and Kim
Report | Print
May 27, 2025 -

Pettus CDJR Farmington responded

Thank you, Jeff! We truly appreciate your kind words. It’s great to hear that our service, parts, sales, and office teams all made a strong impression. We’re proud to have such a dedicated crew and even more proud to have customers like you. Thanks for choosing Pettus! 🚗💼👏

May 13, 2025

They took the time to service my truck on quick notice,traveling around country,excellent service writer More

by PHOTOSCOOTER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
May 14, 2025 -

Pettus CDJR Farmington responded

Thank you for the 5-star review! We’re glad we could get your truck serviced on short notice and help keep you moving during your travels. Safe journeys, and we’re here for you anytime you need us!

May 13, 2025

Petus has always provided us with fast, friendly, and competent service. I would highly recommend them to friends and family. More

by spteach67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt, Hannah,Zach
Report | Print
May 14, 2025 -

Pettus CDJR Farmington responded

Thank you so much for the kind words and recommendation! We’re proud to provide fast, friendly, and reliable service, and we’re grateful for your continued support. We look forward to helping you again whenever you need us!

May 13, 2025

Easy to work with. Quick service at my appointment time. Nice waiting area with fresh coffee. Friendly service throughout my time. More

by KEVIN@FARMINGTONFBC.ORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 14, 2025 -

Pettus CDJR Farmington responded

Thank you for the great review! We’re glad to hear everything went smoothly—from quick service at your appointment time to a comfortable waiting area and friendly team. We appreciate your support and look forward to seeing you again!

May 07, 2025

I was very pleased with the service and the amount of time to complete the job. Thank you to all involved. More

by L.GAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't knpw the names of the people involved.
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May 13, 2025 -

Pettus CDJR Farmington responded

Thank you so much for the 5-star review! We’re glad to hear you were pleased with the service and the quick turnaround. We’ll be sure to pass along your thanks to the whole team, we appreciate your support!

May 04, 2025

Great service and friendly like the popcorn and coffee . Easy schedule for appointments. Great atmosphere More

by mahurin608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 05, 2025 -

Pettus CDJR Farmington responded

Thank you, Mike! We’re glad you enjoyed the service, the friendly team, and the little extras like the popcorn and coffee! We work hard to make scheduling easy and the atmosphere welcoming—thanks for noticing! We appreciate your support and look forward to seeing you again!

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