Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Auto Plaza Chrysler Dodge Jeep Ram - Service Center
De Soto, MO
72 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
72 Reviews of Auto Plaza Chrysler Dodge Jeep Ram - Service Center
Sort by
May 24, 2019
Felt taken advantage I went in for routine oil change and a check engine light diagnosis. They called me and said the light was due to a flash needed on the car. Which cos I went in for routine oil change and a check engine light diagnosis. They called me and said the light was due to a flash needed on the car. Which cost me about 150$. I asked the gentleman who was in service “what happens if in 50 miles the light comes back on?” As I know when a light is reset but not fixed it takes the computer roughly 50 miles to reset. I wanted to make sure I knew if I would be charged another 100$ for diagnosis. He said well it all depends. Picked my car up yesterday evening. And today the light has come back on. So now when I have a warranty and extended warranty on my car I have to pay out of pocket for another reset? I’m not happy at all and feel taken advantage of More
by TIFFANY.MARSH112
Verified CustomerEmployees Worked With
Allan Fexer
May 22, 2019
As desribed All work was preformed as described. They went above what the factory said to do and so far everything is ok. Would recommend them to anyone All work was preformed as described. They went above what the factory said to do and so far everything is ok. Would recommend them to anyone More
by TERRY.DOOM
Employees Worked With
Kevin Kinkeade
May 15, 2019
Never a good experience I have yet to have a good experience at the Auto Plaza location. I purchased a brand new 2019 jeep Cherokee latitude here and have gotten nowhere with I have yet to have a good experience at the Auto Plaza location. I purchased a brand new 2019 jeep Cherokee latitude here and have gotten nowhere with the fact that I have a lemon. Issues are still not fixed 9 months later and I have had to go to a new dealer to get these issues such as, car stalling, car acceleratin when stopping, radio update, etc. My sons car was also purchased here with an extended warranty purchase and every time the engine light comes on and a code is detected it's not fixed and we pay a deductible 2 plus times before they finally fix the initial issue it was there for. Of course then it's at no cost after they have collected several deductibles and told us there is nothing wrong. This go round my warranty wasn't used and the same man that made our apt with service and took notes called wanting to know why the car was there and I was told the car wasn't known there and then I was overcharged for the deductible. Never again will I use this company nor refer anyone there. More
by ccammie00
Employees Worked With
Allen
May 10, 2019
It was great service and reasonably priced. My vehicle was taken right in, I was called before anything additional was done, and it was fixed right the first time. The mechanic, Andrew Wendt doe My vehicle was taken right in, I was called before anything additional was done, and it was fixed right the first time. The mechanic, Andrew Wendt does great work. More
by tracyhuf
Employees Worked With
Kevin (40), Andrew Wendt
April 30, 2019
First service appointment. We had our first oill change and recall work done, since purchasing our truck from you, in October. It was convenient, fast and a professional appoint We had our first oill change and recall work done, since purchasing our truck from you, in October. It was convenient, fast and a professional appointment. I was able to pick the day and time that worked best for me. The waiting area was great for myself and the kids. Very impressed! We’ll be back! More
by jepage78
Employees Worked With
Jason Dickey
April 26, 2019
Recall repair They fixed a recall on my 2018 Ram 3500. They did it in a reasonable amount of time and were friendly in the process. Problem solved according to reca They fixed a recall on my 2018 Ram 3500. They did it in a reasonable amount of time and were friendly in the process. Problem solved according to recall guides. More
by SICRON1
Employees Worked With
Jason Dickey
April 23, 2019
Routine service The employees are always very professional and friendly. Even without an appointment the time spent waiting is fine. The waiting area is tidy and cle The employees are always very professional and friendly. Even without an appointment the time spent waiting is fine. The waiting area is tidy and clean More
by ANGIESMITH4314
Employees Worked With
Jason Dickey
April 23, 2019
Overall Experience Definitely recommend this place. Very helpful, and the whole process was very smooth. I test drove my jeep wrangler on a Wednesday and bought it that’ Definitely recommend this place. Very helpful, and the whole process was very smooth. I test drove my jeep wrangler on a Wednesday and bought it that’s Saturday! Brad, made it very easy to do and I couldn’t be more pleased with my purchase. Would go back there in a heartbeat! More
by haleymidd
Employees Worked With
Brad Coleman
April 15, 2019
Excellent service I took my diesel truck in for oil change and tire rotation like I always do, do an excellent job like they always do, even ask them to check my diff f I took my diesel truck in for oil change and tire rotation like I always do, do an excellent job like they always do, even ask them to check my diff fluid, it was smooth sailing through the process More
by MFWILLIAMS75
Employees Worked With
There was another guy there, don't know his name, Jason Dickey
April 13, 2019
Service Visit Service Dept. promptly greeted me as I pulled into service bay for an oil change, tire rotation, and 40 point check. I am happy with convenience of Service Dept. promptly greeted me as I pulled into service bay for an oil change, tire rotation, and 40 point check. I am happy with convenience of being able to obtain service without an appointment and the reasonable cost of service. However, I had to wait for 1 hour and 40 minutes. I would have appreciated an estimated time for service as I had to wait on my vehicle. More
by JOYAPOLITTE
Employees Worked With
Jason Dickey
