Pettus Chrysler Dodge Jeep Ram Farmington

Bad customer service I had an appointment scheduled and I brought it in at 10 AM for oil change in the front in alignment got there at 9:30 knew I was little early no big I had an appointment scheduled and I brought it in at 10 AM for oil change in the front in alignment got there at 9:30 knew I was little early no big deal gave the lady my keys and she said great then I proceeded to go into the waiting room and waited till 1 o’clock to find out they couldn’t do my alignment to check the steering because they had a truck on the alignment rack that no one told me could not be take it off so they told me I could have a loaner car and that was great however it was the day before a holiday weekend and I was leaving and I need the van because I have a trailer hitch on it so I just told him to get a bath now I’m in the market for a new 1500 Dodge truck and there is no way ever ever would I buy a vehicle from auto Plaza Chrysler Dodge Jeep I was you guys upper management need to look at your service department it is bad news and I tell everybody and FARMINGTON that what the experience they got . The big deal is that no one seem like they cared I don’t know what to even say except I have never ever experienced Such bad service it was just a friend in alignment and to check the steering and they sat there for till 1 o’clock until I went up to the counter to check on it they won’t even gonna come back and tell me it’s a joke they are jokes and the service manager you keep him employed there you might as well shut the doors More

Excellent Service I found them online in my area and filled out an application! Within minutes I was connected to a a sales rep. We scheduled a time and day to meet, an I found them online in my area and filled out an application! Within minutes I was connected to a a sales rep. We scheduled a time and day to meet, and that was that! Super easy, simple, no rush, and no stress what so ever! Everyone is warm and welcoming, and each of them try their best to get you what you deserve! More

Always good service Love how they follow up and communicate. Plus they get it done by the time I needed it. I recommend Auto Plaza for service anytime. Love how they follow up and communicate. Plus they get it done by the time I needed it. I recommend Auto Plaza for service anytime. More

Jeep lights Excellent service. Prompt, well explained, through. Don’t know any way it could be better. Lie is awesome, she’s so professional and very good at w Excellent service. Prompt, well explained, through. Don’t know any way it could be better. Lie is awesome, she’s so professional and very good at what she does. More

horrible experience "Not very happy with this dealership. While I was buying my car, they said they were going to add a clear coat for paint protection; I thought it was "Not very happy with this dealership. While I was buying my car, they said they were going to add a clear coat for paint protection; I thought it was nice of them, until I am signing paperwork and realize I paid $500 for the clear coat and they didn’t even ask me if that was ok! So then I go to get an emissions test done (which is apparently not required before driving off the lot, the paperwork didn’t specify if the inspection covered safety and emissions, it only says “vehicle inspection notice”. So the shop points out that my safety test expired the day before! (Keep in mind, my temp tags are still valid for a few more days) so I suck it up and pay for the inspection, THAT FAILED!! The shop said my tires were so bald on the inside of all 4 of them that he did not want me driving my car, which Auto Plaz inspectors passed because they didn’t want to replace the tires! So I contact auto plaza Farmington. The manager argued with me saying "so your going to believe THEIR inspectors over mine? they are just trying to sell you new tires" without any care that I drove an unsafe care off of the lot. after 2 days of waiting, driving back and forth and arguing with them, I am finally getting 4 new tires. (they originally only offered me 2 new tires) which would give me a 50% safe car? a 50% passed safety inspection. I would not recommend his dealership. Also, when I got my car back, my rims were COVERED with black oil/dirt. More

Awsome people,eager and close by to get their purpose done. finding out what I was looking for. giving me the straight up price, answering questions on the history of my style automobile. seeing things thru pap finding out what I was looking for. giving me the straight up price, answering questions on the history of my style automobile. seeing things thru paperwork, accessories till further notice. More

Mark Easter is what any company wish they had. I've never dealt with a salesman like Mark Easter. This experience was wonderful. No silly sales pitches. Mark didn't tell us what we needed, or what I've never dealt with a salesman like Mark Easter. This experience was wonderful. No silly sales pitches. Mark didn't tell us what we needed, or what options we should have. He asked what we were looking for and showed us the perfect vehicle. He showed us some of the main features of this particular model and tossed us the keys. We came back, sat down, ran some numbers, and left with the vehicle in about 45 minutes time. Smooth transaction. Down to earth, no bs, genuine guy. Thanks for everything! More