Pettus Chrysler Dodge Jeep Ram Farmington - Service Center

Bad customer service I had an appointment scheduled and I brought it in at 10 AM for oil change in the front in alignment got there at 9:30 knew I was little early no big I had an appointment scheduled and I brought it in at 10 AM for oil change in the front in alignment got there at 9:30 knew I was little early no big deal gave the lady my keys and she said great then I proceeded to go into the waiting room and waited till 1 o’clock to find out they couldn’t do my alignment to check the steering because they had a truck on the alignment rack that no one told me could not be take it off so they told me I could have a loaner car and that was great however it was the day before a holiday weekend and I was leaving and I need the van because I have a trailer hitch on it so I just told him to get a bath now I’m in the market for a new 1500 Dodge truck and there is no way ever ever would I buy a vehicle from auto Plaza Chrysler Dodge Jeep I was you guys upper management need to look at your service department it is bad news and I tell everybody and FARMINGTON that what the experience they got . The big deal is that no one seem like they cared I don’t know what to even say except I have never ever experienced Such bad service it was just a friend in alignment and to check the steering and they sat there for till 1 o’clock until I went up to the counter to check on it they won’t even gonna come back and tell me it’s a joke they are jokes and the service manager you keep him employed there you might as well shut the doors More

Always good service Love how they follow up and communicate. Plus they get it done by the time I needed it. I recommend Auto Plaza for service anytime. Love how they follow up and communicate. Plus they get it done by the time I needed it. I recommend Auto Plaza for service anytime. More

Jeep lights Excellent service. Prompt, well explained, through. Don’t know any way it could be better. Lie is awesome, she’s so professional and very good at w Excellent service. Prompt, well explained, through. Don’t know any way it could be better. Lie is awesome, she’s so professional and very good at what she does. More

Brought 2012 Ram for oil change left with 2015 Big Horn Came in for a oil change for our 2012 Ram and left with a upgrade to a Ram 1500 Big Horn 2015. Walt was very kind and helpful and we enjoyed how smoot Came in for a oil change for our 2012 Ram and left with a upgrade to a Ram 1500 Big Horn 2015. Walt was very kind and helpful and we enjoyed how smoothly everything went! Walt walked us through how to operate our New Ram Big Horn and we are loving it!! More

Lack of staff communication I dropped off my vehicle before shop was open and left my keys in drop box with information. I had a 9am appointment but I received a call after 10am I dropped off my vehicle before shop was open and left my keys in drop box with information. I had a 9am appointment but I received a call after 10am asking if I would like to schedule a service recall on my Ram I explained the truck was already on your lot. I did not hear back so I called your shop at 3:30pm and ask if my truck was finished (spoke to a male) He said it’s in the shop now. At this time I ask for my keys and the paperwork to be left in locked vehicle when finished. This was not done, made another trip 30 miles round trip for keys On another day. More

Emergency Service We had a hose burst on the radiator on my daughters Chrysler 200 causing the car to overheat about a mile down the road from Auto Plaza while driving We had a hose burst on the radiator on my daughters Chrysler 200 causing the car to overheat about a mile down the road from Auto Plaza while driving down the highway. While we were waiting for the tow truck driver to come to get us, 3 employees went by within 10 minutes and stopped to check on us and offered a ride. We had the car towed and they were able to get us in despite being short-staffed and booked solid. They were able to fix it by the next morning and took the time to check the engine both top and bottom to make sure it wasn't damaged from overheating. Thank you for taking care of us quickly! While there we also looked at some vehicles, because you never know. Thanks to the sales staff that answered questions while we kicked some tires! More

Engine Light Liz was great to work with! She is knowable in her job and very easy to understand and work with. Not trying to sell me anything. Just wants to help f Liz was great to work with! She is knowable in her job and very easy to understand and work with. Not trying to sell me anything. Just wants to help fix what's wrong. More

Oil Change was fast, and I had friendly service. I will return for service on my vehicle in the future. The popcorn was great. Thanks. was fast, and I had friendly service. I will return for service on my vehicle in the future. The popcorn was great. Thanks. More

Service Greet services and wonderful ppl they always make sure to satisfy ur needs when u r there and go out of there way to answer ur questions or concerns Greet services and wonderful ppl they always make sure to satisfy ur needs when u r there and go out of there way to answer ur questions or concerns More