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Pettus Ford De Soto

De Soto, MO

4.4
383 Reviews
Pettus Ford DeSoto, Inc. is your trusted Ford dealership in De Soto and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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12836 MO-21

De Soto, MO

63020

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Showing 383 reviews

May 13, 2019

Ford Fiesta Great selection of vehicles as well as good service on cleaning and maintenance of the vehicles. They were very helpful in making sure I got what I wa More

by doddcaleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason schearer , Kyle Steinberg, John Petersen
May 14, 2019 -

Pettus Ford De Soto responded

Thank you for your five star feedback on working with Jason Shearer. We appreciate your business and hope you come back and see us again soon!

May 13, 2019

Friendly and excellent service The service tech seem to kn9ow what he was talking about, but also pointed out if I had any more problems with it to be sure and call them. More

by MOOREBONNIE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, didn't know names
May 14, 2019 -

Pettus Ford De Soto responded

Hello - thanks for sharing your feedback with us! We do always want to let our customers know they are able to call us anytime they have an issue as our advisors are extremely efficient at solving the problem and getting you back on the road in no time! Thanks!

May 09, 2019

Good experience Great service and good price on tires. Special ordered tires and were there when they said they would be at the price that was quoted More

by djobin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for the 5 Star Feedback! Our team works extremely hard and we are thrilled you had a great experience! Our low price guarantee matched with no appointments necessary - brings people to us from all across Missouri! Come experience the #QuickLane for yourself today!

May 07, 2019

Pleasant car buying experience! We have dealt with Tracy for many years and will continue to do so as the, need or desire, to purchase a new car arises. Tracy always gives us all of More

by DannyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Gersbacher
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on your experiences with Tracy Gersbacher - he's been with us for years and your feedback is right in line with why so many customers enjoy shopping for their vehicles with him as well! We appreciate your business!

May 07, 2019

Sterring service Andrew Ray was very helpful in contacting extended service company for overages and and service to power steering rack, and having vehicle ready at pr More

by jwac6701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on our friendly Ford Service Advisors Nick Vargo & Andrew Ray - We believe service should be fun, fast and friendly. We also believe going the extra mile for our customers is not only our job - but what you deserve. Thanks for choosing Auto Plaza!

May 06, 2019

Short and fast. They got me in did my inspection and oil change done in less than an hour. Tom did a great job and will go back again More

by puxican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Robison
May 14, 2019 -

Pettus Ford De Soto responded

Wow - thanks for your five star feedback on our talented technician Tom! Here at Auto Plaza - every position at our local dealership group goes the extra mile to deliver the experience that you deserve! We know you have a choice where you do business & we sure do appreciate you choosing the #AutoPlazaFamily

May 06, 2019

Recall I took my car in for a recall on the airbags and they had it finished right on time. Very friendly people made me feel appreciated More

by SALGAL012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on our friendly Ford Motor Company Service Advisors - Nick Vargo & Andrew Ray - we really appreciate you choosing Auto Plaza! We know you have a choice where you do business and we sure are glad it's with us. See you soon!

May 06, 2019

Service repair Thank you for excellent service and thorough check. I brought the car to service with a roaring noise and rattle in the front. Diagnosed with a right More

by Rufkahr,c123
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your feedback with us on working with Andrew Ray in our Ford Service Lane! We sincerely appreciate you choosing Auto Plaza. We believe service should be fun, fast and friendly. We are glad you experienced that with us and look forward to servicing you in the future!

May 06, 2019

Recalls and Vechile Matience Wonderful customer service the staff goes above and beyond to make you feel welcome. They took priority to make sure that my recalls were taken care o More

by JAMIEREEVES57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman, Tracy Gersbacher, Delbert Lakes, John Bunch, Nick Vargo, Andrew Ray, Jason Carr, Paul Levin, John Petersen, Seth Kamper
May 14, 2019 -

Pettus Ford De Soto responded

Hi -thank you for sharing your feedback with us - we always strive to go above and beyond for our customers so this makes us very happy to hear! Come back and see us!

May 05, 2019

Waiting until issue is resolved before recommending Part broken on radio waiting to see if they repair or replace if not won't recommend them to anyone. Good service until this happened. More

by bdutton578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford De Soto responded

Hello - we take customer satisfaction very seriously. We work hard to always deliver a top notch experience so we would like to discuss this further with you if you can reach out to us and we will be able to discuss this more in depth. Thank you!

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