Pettus Ford De Soto

Courtious and efficient Friendly counter people. Made the appointment and then performed the work. Had to first determine what was wrong from description of noise. Excellent Friendly counter people. Made the appointment and then performed the work. Had to first determine what was wrong from description of noise. Excellent job figuring out and then repairing. More

missed damage under hood by mice A notation on the service report said rodent signs noticed. Nothing was said to me when I paid for the service. When the hood was raised after re A notation on the service report said rodent signs noticed. Nothing was said to me when I paid for the service. When the hood was raised after reaching home following oil change, mouse bedding was found in plain site! No attempt had been made to clear off mouse bedding. The fluid in windshield washer was empty because mouse had chewed through it. Frayed wires could easily be seen. The car was not completely checked out after service was done. I had to have the car towed to a dealer because I was afraid of a spark or something causing a fire under the hood. I am 75 years old and didn't feel safe in the car. More

Amazing Everyone from the AutoPlaza family is amazing to deal with truly. Nick, Andrew and Pam always go above and beyond for all my service needs. Hands dow Everyone from the AutoPlaza family is amazing to deal with truly. Nick, Andrew and Pam always go above and beyond for all my service needs. Hands down the best service department I’ve dealt with. More

DEF is Included I purchased a premium service plan for well over $3000. I have had to argue almost every time I’ve been in for service to get them to top off my DEF I purchased a premium service plan for well over $3000. I have had to argue almost every time I’ve been in for service to get them to top off my DEF tank. Every time I have come in for oil change I ask them to fill my DEF. Every time I have been told it is not included. For the most part they have looked it up and came back and told me I’m right and it is included. On this most recent time, again I was told it was not included, even after I showed the service department the brochure that clearly states that DEF is included. I spoke to Paul, the floor manager, and he got it straightened out. I’m not sure if the problem is the dealer or Ford itself. What I’m worried about is that I will not get my money’s worth out of my plan because I have to fight to get items covered that I have paid for. If the problem is Ford, then Ford needs to clear this up with its maintenance departments. More

service Its great to have quick oil change location and tires rotated and check air pressure for me. The tech showed me where the PSI info is for my tires. Its great to have quick oil change location and tires rotated and check air pressure for me. The tech showed me where the PSI info is for my tires. Thanks for being there. Sandi More

Recall on Fusion 2015 I was surprised how quick the safety recall was completed. I’m surprised to know that the Fusion 2015 has now 4recalls since I’ve owned the car. I’m v I was surprised how quick the safety recall was completed. I’m surprised to know that the Fusion 2015 has now 4recalls since I’ve owned the car. I’m very appreciative to be able to get the messages about recalls and how quickly your company is able to get my car in and fix it. More

Great Experience Brad Coleman was awesome to work with buying the new truck. I would definitely recommend working with him and Auto Plaza Ford for a New vehicle!! Brad Coleman was awesome to work with buying the new truck. I would definitely recommend working with him and Auto Plaza Ford for a New vehicle!! More

Always great! They always give great service! I wouldn't change a thing! Except maybe, give them a raise! Lol! Everyone always does a spectacular job with customer They always give great service! I wouldn't change a thing! Except maybe, give them a raise! Lol! Everyone always does a spectacular job with customer service! More

Very good experience! They had the vehicle I wanted with a manual transmission. Easy to get a test drive going. No pushy sales people. Very good experience! I would h They had the vehicle I wanted with a manual transmission. Easy to get a test drive going. No pushy sales people. Very good experience! I would highly recommend this dealership! More

Excellent I received the best service going to this dealership I work with Mr. August Portell and he took care of me and my 2 little ones getting us in the car I received the best service going to this dealership I work with Mr. August Portell and he took care of me and my 2 little ones getting us in the car that suited our financial situation a 2017 Buick SUV they truly treat you like family and was very honest and understanding will definitely recommend this dealership to anyone who is seeking to buy !!! Thank you so much August!! I truly appreciate all your kindness and patience with me and my kids we truly love our new ride! More