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Pettus Ford DeSoto - Service Center

De Soto, MO

4.4
135 Reviews

135 Reviews of Pettus Ford DeSoto - Service Center

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April 22, 2019

18S32 Fuel Tank Deformation corrected. We arrived 15 minutes before our appointment, were taken immediately, and were finished in 25 minutes. The only problem is that our clock does not wo More

by mameredith26
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
Apr 23, 2019 -

Pettus Ford De Soto responded

Hello - please reach out to us directly at 636-337-7777 so we can address this issue and get you all fixed up. Thanks and thank you for sharing your feedback! Talk to you soon.

April 22, 2019

Oil change Excellent and professional service as always. Truck was completed and delivered in the time that was promised. Thank you for an easy and prompt servic More

by cdh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Petsch, Nick Vargo, Andrew Ray
Apr 23, 2019 -

Pettus Ford De Soto responded

Thank you for sharing your five star feedback! We are thrilled you had a great experience! We hope to see you again soon!

April 22, 2019

They listened I took my car in because it "sounded funny". after 2 long trips. They listened to my concern, made an appointment and fixed not one but four issues. O More

by marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for working with Andrew Ray & Nick Vargo in our Ford Service Lane! Our advisors work extremely hard to deliver a top-notch experience for our customers - so we appreciate your feedback! Come back and see us!

April 16, 2019

Fast friendly service Nick and Andrew were wonderful. Matt the technician was very diligent in finding my noise in my door and fixing the issue! Thanks guys you rock! More

by Vargo_939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your feedback on working with Nick & Andrew in our Ford Service Lane! Matt also appreciates your kind words - this team is unlike any other & we will always work hard to earn these type of remarks about our customer experience! See you soon!

April 15, 2019

Air bag cover Seems on older models the new air bag cover doesn't fit the dash opening.. One corner is always sticking up, have tried 2 covers both same issue. More

by war-lamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 17, 2019 -

Pettus Ford De Soto responded

I’m sorry about your dash cover, we don’t make or produce any parts. If you would like to message us through here with your info. we can try to get you with the manufacturer!

April 14, 2019

Great As usual service department was awesome! Fast and friendly! Kept me updated the whole time. Fixed my moon roof that a non ford shop couldn’t. Saved me More

by jpljr62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your five star feedback on your service drive experience with Andrew Ray! We strive to deliver this type of experience every single day both in sales and service! We also believe in saving our customers money whenever possible, so that is great to hear! Come back and see us :)

April 14, 2019

Needed new tires. They looked up the tires for my car and provided multiple options at very competitive prices. The install itself went smoothly and everyone was kind a More

by rinehart_jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woodrow., Delbert Lakes
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your experience! Woody & the entire team @ Quick Lane works hard to deliver top notch experiences just like this! We appreciate your business - thanks!

April 11, 2019

My review Everything was checked out quickly and efficiently and repairs were made. I've been driving Ford products since I started at 16. I am a complete fan More

by bbrakefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray, Jason Carr
Apr 11, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback - we are happy you are not only a Ford fan but an Auto Plaza customer! We look forward to seeing you in the future!

April 09, 2019

Had a oil change on my ford fusion Good place for service with reasonable prices. Fast friendly staff also a nice clean waiting area with free coffee and TV with clean rest rooms. More

by reatonsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 10, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback! We appreciate your business and hope to see you again soon!

April 09, 2019

Pleased with work done Everything was done great and advice on future work was well noted. All work was done on a time ,great service neat and clean area. More

by skmerklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
Apr 10, 2019 -

Pettus Ford De Soto responded

Thanks for your review! We appreciate your business and hope to see you soon! Customer satisfaction is really important to us and we sincerely appreciate your review!

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