Pettus Ford DeSoto

On July 20, 2022 I sent my 17 year old daughter to have Pettus put 4 tires on my truck. And asked for an alignment since the old tires were wearing on the inside. AFTER putting the tires on my truck they Pettus put 4 tires on my truck. And asked for an alignment since the old tires were wearing on the inside. AFTER putting the tires on my truck they told her they couldn’t align it due to 9 parts needing replaced on the front end. They provided a list of the parts needed to her. But did not send them home with her. Now driving on $854.28 in tires also wearing them down. You should inform people prior to putting part on the car that you can’t do all work asked to prevent the parts you’re installing from wearing prematurely. More

Would go back when next car is needed. Great place to shop for new car. Great place to shop for new car. More

great to deal with and James is the most helpful salesperson I have every used. salesperson I have every used. More

Very friendly low pressure sales. We ordered a Ford Maverick. I'm sure I drove James Houston crazy continually checking on it. When it was delivered in Feb. the financing with Ryan an We ordered a Ford Maverick. I'm sure I drove James Houston crazy continually checking on it. When it was delivered in Feb. the financing with Ryan and James getting the truck ready was excellent service. They really took care to ensure we had a great experience. I LOVE the hybrid truck. Getting 40+ MPG which is great given the price of gas these days! Very nice vehicle and worth the wait! More

Honest, low pressure environment. Even though my new vehicle has a defective part and is back in the shop, the good service continued after the sale. I was offered a nice loaner while Even though my new vehicle has a defective part and is back in the shop, the good service continued after the sale. I was offered a nice loaner while they get things worked out, and I trust they’ll have mine back to me as soon as possible. Only suggestion would be to bring your own financing. More

Great experience in purchasing our Ford Maverick at Pettus Ford. Tracy Gersbacher did a fantastic job handling our purchase!! The Ford Maverick is a pleasure to drive and is getting 40 + miles per ga Pettus Ford. Tracy Gersbacher did a fantastic job handling our purchase!! The Ford Maverick is a pleasure to drive and is getting 40 + miles per gallon. Just what we needed for today's gas prices. More

My husband and I worked with James to purchase our new Explorer ST. I couldn't have been happier with our experience. We will absolutely purchase our next vehicle from them! Explorer ST. I couldn't have been happier with our experience. We will absolutely purchase our next vehicle from them! More

Tracy Gersbacher was fantastic, thank you so much! Tracy was informative, thorough, thoughtful and made the experience fun. John, who did our paperwork, was efficient and kind. Great dealership. So excited was informative, thorough, thoughtful and made the experience fun. John, who did our paperwork, was efficient and kind. Great dealership. So excited about my Jeep! More

My husband and I will forever be loyal to Auto Plaza Desoto. Not only did they do everything in their power to put us in the SUV of our dreams, they worked with us to make sure we got the best deal for Desoto. Not only did they do everything in their power to put us in the SUV of our dreams, they worked with us to make sure we got the best deal for us. Service here is beyond expectations and we are so thankful to everyone who helped us! More

Please tell Joe Pettus (owner of Auto Plaza Ford) in Desoto that myself, family and friends will never buy or have a vehicle serviced at your location again. Your service department is a complete ripoff Desoto that myself, family and friends will never buy or have a vehicle serviced at your location again. Your service department is a complete ripoff and they don't back up their work. More