Phil Long Honda

Súper excelente me gusta el trato buen servicio buen atencion mil gracias por el servicio atencion mil gracias por el servicio More

I have had a very good experience at Phil Long Honda in Glenwood Springs. I was very lucky to be able to do business again for the third time with Ross, as always very professional, honest and awesome pers Glenwood Springs. I was very lucky to be able to do business again for the third time with Ross, as always very professional, honest and awesome person, with his team Izzy, helping me to find the perfect car I was looking for.I am very grateful. they deserve five stars and more!! More

We have been looking for a new Honda Civic for some time and didn’t find anything I wanted or met my needs where we live. On a whim, we thought we would make the trip just to check it out. So, we drove 78 m and didn’t find anything I wanted or met my needs where we live. On a whim, we thought we would make the trip just to check it out. So, we drove 78 miles to Phil Long Honda. Ever Bahena was busy, and we didn’t have a scheduled an appointment with him, but he fit us in anyway. Ever displayed exceptional customer service in dealing with us and we ended up driving away with the Honda Civic we wanted. Thank you Ever for taking the extra measure to ensure we had a great experience. More

Ever B. Thank you so much for helping my wife and I (Lindzi R and Fabian R) I’m very happy with our new Car You made this possible and easy for us to thank you so much and I will be going back to get (Lindzi R and Fabian R) I’m very happy with our new Car You made this possible and easy for us to thank you so much and I will be going back to get another Vehicle from you guys again Just want to say thank you very much appreciate your business and anybody out there looking for a vehicle please go to this dealership they are amazing Ever B. you are amazing thank you More

Horrible Experience *I have never in my life written a review on a company, but I have no choice but to do so now.* I went to High Country Honda to see what my options *I have never in my life written a review on a company, but I have no choice but to do so now.* I went to High Country Honda to see what my options were on a used vehicle. I was quickly persuaded to purchase a 2009 Honda CRV. The finance person indicated that the only vehicle on the entire lot that would work for me due to credit and down payment, was this car. The test drive was quick and the sales person talked with us the entire time about the previous owner. I never heard or noticed a problem during that five minute ride. After the sales person closed the deal, he stated that he had just gotten this car in the day before, and that they needed to detail it and fill it with gas. I drove it to my parents where it stayed for two weeks until I could come back from Denver, my home with someone to drive it back. During that two weeks, my father noticed that the breaks were growling, and that the back door rattled when he drove it. He promptly took it to the dealership, and they told him they wouldn't have time for days to fix it, as they were backed up. (After all of this, I am not surprised they are "backed up.") Anyway, I contacted service and spoke with a female service person that told me that she remembered the quick turn around they did on this vehicle as it had just come in the day before. She told me that they hadn't been able to really check it out because it sold so quickly. She made an appointment for me to bring it in the 5th of September for the brakes and door to be repaired, and to determine what high mileage services were needed. Upon arrival, I was greeted by a service person named Shawn Smith that indicated that they would look at the vehicle but that they probably couldn't do any repairs because they may need to order parts and that wouldn't happen until the following week. I explained that I had come from Denver, under the impression that the work would be done as his co-worker had told me. He then had the General Manager come out and speak with me. The GM stated that they probably wouldn't be able to do much as the vehicle was purchased as is, and the ticket was turned in stating that they had completed the safety check that was mandatory before selling the car. I explained that the woman I had spoken to had told me that they didn't have the chance to do the check and set the appointment so that they could take care of it. Long story short, the GM and this Shawn Smith insinuated that I was being dishonest, that I hadn't spoken to the female in service, and that there was absolutely nothing wrong with the vehicle. No brake problem, no door rattle, NOTHING. I picked up the vehicle and took it to a shop here in Lakewood. Not only are the brake pads awful, the rotors, front wheel bearings, and all of the struts need replaced. $2,284.00 worth of "nothing wrong!" I was told that the vehicle was unsafe, and that one of the front wheels could literally fly off at anytime because of the faulty bearings. When I contacted the service guy Shawn today, he criticized the company that we had inspect the car, and said there was nothing wrong. I had told them that I was going to have someone else look at it, because the grinding was so obvious that I couldn't believe that they were denying the problem. He was extremely rude and unwilling to help. He stated that I would have to take it up with the GM tomorrow. Regardless of what comes from the conversation tomorrow, I would never allow this dealership to repair anything on this car considering the fact that they can't or won't acknowledge the problems that exist. They can pay someone else to do it that has a clue. I have never been so frustrated with a business transaction. I did file a report with Honda, and am waiting for a response from a representative. I will contact the GM tomorrow, but feel confident that he will again blow me off, and try to say there is nothing wrong with the vehicle. This has been a horrible experience!! More