I called this dealership to inquire about a used Jeep Cherokee that they had on the lot. The price of the Jeep was very, very high for the year and miles that were on the Jeep but I would have been willing to pay it if the Jeep was in excellent condition. When I called I spoke to Mike, who is apparently the manager. I asked very in depth questions regarding the condition of the Jeep since I live almost 150 miles from the dealership. Mike told me that the Jeep was in excellent shape, had absolutely nothing wrong with it, and was well worth the money. He also told me that CarFax didn't show any accidents at all. Over the phone he seemed like a trustworthy guy so I filled out the credit app online and once I got the approval I made the trip out to Sandusky to pick up the new to me Jeep.
Once I got there, I started to look over the Jeep. Before the salesman could even come outside I had found the following wrong with the vehicle: multiple trim panels falling off including the drivers side rear fender flare and the fuel door, both front and rear pinion seals were leaking, the windshield seal was coming out, the nose panel was cracked, NO body lines were lined up correctly including over an inch gap between the nose panel and the hood (the Jeep was obviously wrecked), and there was bubbling rust above the windshield.
Once the salesman came out and I got a hold of the keys I was even more disappointed. The headliner was falling down, the interior was filthy, the Jeep was low on coolant and high on oil (obvious bad head gasket or cracked head), you could see daylight around the entire drivers side rear door when the door was closed, the exhaust manifold was cracked in multiple places and leaking, and the jeep drove crooked down the road.
When I brought all of this to the salesman's attention he instantly tried to interest me a different car on his lot. I declined to even look at any other vehicles on the lot and began my 150 mile drive home.
Despite all of the information above, I didn't opt to write a review and gave the guy the benefit of the doubt, maybe he didn't look at the Jeep as carefully as I asked him to--he's trying to sell cars and I understand that.
About a week after my visit I started getting phone calls, about two a week, from Phil Steinle motorcars. I didn't answer for the first few weeks, hoping that they would get sick of calling me. When the calling didn't stop I decided to answer and/or call back when they called and ask them to take me off of their calling list. After multiple requests, I still was receiving phone calls from this dealer and I thought to myself "what is it going to take to get them to stop calling me?"
So today at work, I got one of my bi-weekly phone calls from Brian at Phil Steinle motorcars. Brian asked if I was still interested in a vehicle as usual so I told him "yes, I am still interested in a vehicle but nothing from your lot, I wouldn't buy a brand new Cummins from your dealership if you were selling it for five bucks!" He asked what the problem was, I explained that I was lied to, wasted over 5 hours of time and gas driving to and from their lot, and that I didn't want them to call me anymore. He started to say something else so I told him to remove me from his call list, lose my phone number, and told him to tell the owner to do a few choice things to himself. He hung up the phone and I thought to myself "finally, it's over."
Not more than a minute later my phone rings, upon checking the caller ID I realized it was Phil Steinle motorcars once again. This time it was Mike, with a very aggressive tone. He asked if I told his sales guy to go **** himself. I informed him that I told his sales guy to go tell the owner of the dealership to go **** himself. Mike, rather angered and it showed through the phone, began to tell me not to say that to his employee and that it isn't nice. I interrupted him and reminded him of my wasted day, money, time, etc and then he began to deny that he ever said the Jeep was in great condition, told me he was asking a price 40% lower than what I was told when I got there and that I was lying about the whole thing. After a few choice words Mike hung up on me.
I sent an email to firstname.lastname@example.org and am awaiting a call back.
To sum it all up, Phil Steinle motorcars wasted my time and money, lied to me repeatedly over the phone and in person, made me pass up another vehicle that I was considering in favor of their car, and ruined the integrity of their entire dealership in my mind. All I can hope is that everyone can learn from my mistake so it doesn't happen to them.