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Phil Steinle Motorcars

sandusky, OH

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5 Reviews

5215 Milan Road

sandusky, OH

44870

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5 Reviews of Phil Steinle Motorcars

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October 30, 2013

"I would not recommend this place to my worse enemy, they..."

- mustangring66

I would not recommend this place to my worse enemy, they sell junk, that is way overpriced and their customer service is horrible. A guy by the name of Mike, or Michael White was absolutely rude and came off as arrogant, egotistical, elitist, and the list goes on. Definitely not someone I would want to work with on anything, much less an automotive loan!

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Recommend Dealer
No
Employees Worked With
Michael White
January 27, 2012

"I purchased 2003 Tracker from the dealership. I was told..."

- bzwit5

I purchased 2003 Tracker from the dealership. I was told the car had good gas mileage, the car got 19/20 mpg, highway! On the 29th day of ownership the engine seized. I purchased the car with an "as is" warranty, and no other warranty was offered to me. After the car had been towed and assessed, the cost of a new engine,labor, and tax would run about $1800. I asked Steinle if they would split the cost with me, not because legally they had to but as a good faith gesture. I did not blame them for the engine failure and felt that it was unfortunate that this had happened. After two weeks and many unreturned phone calls i was offered $300 towards the repair or a $900 credit towards a future purchase of a vehicle from them (yeah,like that was gonna happen)I asked were they going to buy back the Tracker from me and the answer was "we are willing to buy the Tracker back,at the current book value" well with a seized engine the book value is less then $500. So that would give them the vehicle, then they could put a new engine in and resell it, and that would leave me with a $5800 bank note and no car! Oh and a credit for $900 towards a future purchase. Are you kidding me? The only person who is getting a "deal" is Steinle Motor Cars. I got the shaft. DO NOT BUY FROM THEM! and in addition I want to say I requested to speak with Phil Steinle, the owner, and have never been able to speak with him. It's his name on the business and he writes about treating people the way he would like to be treated, and it's a family business, etc. He's a bad businessman and a coward.

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Recommend Dealer
No
Employees Worked With
Mike White
January 27, 2012

"What a pleasure to work with, I had less then perfect..."

- happycustomeropusx

What a pleasure to work with, I had less then perfect credit and Steinle Motorcars thank you all for my new car!!! happy customer!! good cars and friendly service!!

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Recommend Dealer
Yes
Employees Worked With
Michael White and Sam Marks
January 19, 2012

"I called this dealership to inquire about a used Jeep..."

- bstewart91yj

I called this dealership to inquire about a used Jeep Cherokee that they had on the lot. The price of the Jeep was very, very high for the year and miles that were on the Jeep but I would have been willing to pay it if the Jeep was in excellent condition. When I called I spoke to Mike, who is apparently the manager. I asked very in depth questions regarding the condition of the Jeep since I live almost 150 miles from the dealership. Mike told me that the Jeep was in excellent shape, had absolutely nothing wrong with it, and was well worth the money. He also told me that CarFax didn't show any accidents at all. Over the phone he seemed like a trustworthy guy so I filled out the credit app online and once I got the approval I made the trip out to Sandusky to pick up the new to me Jeep. Once I got there, I started to look over the Jeep. Before the salesman could even come outside I had found the following wrong with the vehicle: multiple trim panels falling off including the drivers side rear fender flare and the fuel door, both front and rear pinion seals were leaking, the windshield seal was coming out, the nose panel was cracked, NO body lines were lined up correctly including over an inch gap between the nose panel and the hood (the Jeep was obviously wrecked), and there was bubbling rust above the windshield. Once the salesman came out and I got a hold of the keys I was even more disappointed. The headliner was falling down, the interior was filthy, the Jeep was low on coolant and high on oil (obvious bad head gasket or cracked head), you could see daylight around the entire drivers side rear door when the door was closed, the exhaust manifold was cracked in multiple places and leaking, and the jeep drove crooked down the road. When I brought all of this to the salesman's attention he instantly tried to interest me a different car on his lot. I declined to even look at any other vehicles on the lot and began my 150 mile drive home. Despite all of the information above, I didn't opt to write a review and gave the guy the benefit of the doubt, maybe he didn't look at the Jeep as carefully as I asked him to--he's trying to sell cars and I understand that. About a week after my visit I started getting phone calls, about two a week, from Phil Steinle motorcars. I didn't answer for the first few weeks, hoping that they would get sick of calling me. When the calling didn't stop I decided to answer and/or call back when they called and ask them to take me off of their calling list. After multiple requests, I still was receiving phone calls from this dealer and I thought to myself "what is it going to take to get them to stop calling me?" So today at work, I got one of my bi-weekly phone calls from Brian at Phil Steinle motorcars. Brian asked if I was still interested in a vehicle as usual so I told him "yes, I am still interested in a vehicle but nothing from your lot, I wouldn't buy a brand new Cummins from your dealership if you were selling it for five bucks!" He asked what the problem was, I explained that I was lied to, wasted over 5 hours of time and gas driving to and from their lot, and that I didn't want them to call me anymore. He started to say something else so I told him to remove me from his call list, lose my phone number, and told him to tell the owner to do a few choice things to himself. He hung up the phone and I thought to myself "finally, it's over." Not more than a minute later my phone rings, upon checking the caller ID I realized it was Phil Steinle motorcars once again. This time it was Mike, with a very aggressive tone. He asked if I told his sales guy to go **** himself. I informed him that I told his sales guy to go tell the owner of the dealership to go **** himself. Mike, rather angered and it showed through the phone, began to tell me not to say that to his employee and that it isn't nice. I interrupted him and reminded him of my wasted day, money, time, etc and then he began to deny that he ever said the Jeep was in great condition, told me he was asking a price 40% lower than what I was told when I got there and that I was lying about the whole thing. After a few choice words Mike hung up on me. I sent an email to phil@steinlemotorcars.com and am awaiting a call back. To sum it all up, Phil Steinle motorcars wasted my time and money, lied to me repeatedly over the phone and in person, made me pass up another vehicle that I was considering in favor of their car, and ruined the integrity of their entire dealership in my mind. All I can hope is that everyone can learn from my mistake so it doesn't happen to them.

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Recommend Dealer
No
Employees Worked With
Mike (the manager) and Brian
August 18, 2010

"My husband and I traded in our Chrysler Town and Country..."

- dawnsmith723

My husband and I traded in our Chrysler Town and Country for a 2009 Jeep Patriot on July 9th, 2010. Today is August 16th, 2010 and Phil Steinle has STILL not paid off the loan for my Town and Country. Chrysler financial (the institution that has handled my previous auto loan) has called several times over the past month to collect the monthly payments. I have told Chrysler financial that the title is no longer in my name, but they have continued to mark my credit score 2x times now. I URGE YOU TO NOT DO BUSINESS WITH THIS COMPANY. They lied to us and have done nothing to straighten out this matter. They rushed us into purchasing the Jeep and they have had more than a month to pay off my previous loan, and yet they have not. They have possession of my Town and Country, but are not paying it off. For all I know they could have re-sold my mini van and are still not paying off my loan. These people are shady and if you choose to be their cutomer, be warned: they WILL lie and cheat to earn your business.

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Recommend Dealer
No
Employees Worked With
Buddy and Tom
1
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