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Phillips Auto Group of Bradley, Inc. - Service Center

Bourbonnais, IL

3.2
13 Lifetime Reviews Review Dealership

13 Reviews of Phillips Auto Group of Bradley, Inc. - Service Center

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August 03, 2020

"Slow service. Many excuses. They had to apologize to..."

- dbf

Slow service. Many excuses. They had to apologize to many in the waiting area for the slow service. They said it would be 10 more but a half hour has past.

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Recommend Dealer
No
Employees Worked With
Don't know their names
Aug 18, 2020 -

Phillips Auto Group of Bradley, Inc. responded

We apologize for your experience at Phillips not going as it should have. Your review posted to our backend tool in Dealerrater August 3rd giving us 2 weeks to resolve before going live. We want to make this right but are unable to contact you with the limited information that we have. Please contact our Fixed Operations Director, Dan Kachinsky, at 815-933-2251 x395 or dan.kachinsky@phillipschevrolet.com.

March 18, 2020

"Who’s on first, what’s on second, I don’t know is on..."

- The itsy-bitsy spider 🕷

Who’s on first, what’s on second, I don’t know is on third. Some people take kindness for weakness. Some people don’t know what kindness is. 👔

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Recommend Dealer
Yes
Mar 18, 2020 -

Phillips Auto Group of Bradley, Inc. responded

Thank you for taking the time to write a review for Phillips Chevrolet Auto Group of Bradley! Your business is very much appreciated. Happy motoring!

October 17, 2019

"Went for oil change and left with blown engine "

- truckin22

Claimed a oil filter issue caused all the oil to leak out and turn my engine to scrap in minutes. Every one thought they left the old gasket on even the other workers. So my 11 month old car is junk. Can’t even change oil not sure I would trust their service. Then when they heard the engine clunking as I turned right back around with oil all over they thought adding new oil and a filter would help, it had no oil left it was gone!. What a joke, you would expect better from a dealer. They even thought it was fine and I pointed out it still sounded like a diesel truck running. The most pathetic service ever and no one was there to handle it besides service writers. They offered me 2 free oil changes oh ok I’ll come right back for those so you can blow up my new car too. You think they would make sure it was not leaking like I learned in high school auto class and common sense. Sad thing was I didn’t even get a refund. Adam was there and he ignored the situation just turned around and didn’t look whenever I saw him. Good thing mike mahers stepped up to make this right.

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Recommend Dealer
No
Employees Worked With
Other Employees : Nate Tate
August 30, 2019

"Very responsive"

- Marilyn

This place is fantastic...took my car in on the day I called...got a loaner....the other dealers (Tinley Park and Matteson) apparently don't need local business...Thanks for your help!!

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Recommend Dealer
Yes
Employees Worked With
Sep 03, 2019 -

Phillips Auto Group of Bradley, Inc. responded

Thank you for taking the time to write a review for Phillips Auto Group of Bradley! I will pass your "fantastic" compliment on to the Team. We appreciate your business. Happy motoring!

August 20, 2019

"Service was terrible and unclear"

- Stanley

Dropped my car off on a Friday morning after scheduling an appointment. I had to call Friday at 4pm because no one had been in contact with me. Nate (service guy) claims they did not have enough time to finish looking at it so they had to keep it over the weekend meanwhile I’m in a rental that I am paying for. Monday I once again had to call them because I had not heard from them. Nate was not helpful whatsoever on what was going with the vehicle and what my warranty did and did not cover. When I got my bill for $350 it said right in the bill that they only had 2 hours of work on the vehicle yet they didn’t have enough time to finish it Friday when it was dropped off at 9am? My check engine light came on the day after I got my vehicle back and Nate was rude on the phone like I was inconveniencing him by telling him this. This place is out to get your money and charge you for unnecessary things (charged for bumper being taken off when it did not have to be). The service department is a joke and very rude. Do not recommend the Bradley or Lansing Phillips locations. Nothing but bad experiences after dealing with them for 2 years.

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Recommend Dealer
No
Employees Worked With
Nate Tate
April 26, 2019

"Art Avalos was a big help"

- Jan123

My check engine light on my 2008 Hyundai went on when I was out of town, took it to a Midas who who did nothing but reset it. When I got home I took it to my mechanic who gave me a very expensive quote to fix it. Took it too a second mechanic who reset it and said take it to the Hyundai dealer. I was reluctant to do this because I thought it would be more costly. I took a few times but they figured it out and now it runs better then ever and for a lot less money. Sometimes you need to take it to the experts. I also like the shuttle service.

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Recommend Dealer
Yes
Employees Worked With
Art Avalos
Apr 29, 2019 -

Phillips Auto Group of Bradley, Inc. responded

Thanks so much for taking the time to share your experience! We're delighted to hear our Service Department was able to help you get back on the road and save money. Happy motoring!!!

December 06, 2018

"Will NEVER buy another vehicle from here!!!"

- Davids11

I purchased my truck last year and got a bumper to bumper warranty the man told me it covers ALL dings dints and scratch’s and it would be painted if a repair was done with 0 cost welp that was a lie. My family and I went on a vacation and I don’t a deep dent in my truck and went to the dealership and talked with the manager and he said “let me talk to the higher ups and I will call you by Monday” that was 4 months ago!!! I will make it a point to tell EVERYONE about the service and I will make sure to never refer anyone to this dealership. Buying another car and I went elsewhere got a great deal and guess what my bumper to bumper warranty covers EVERYTHING.

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Recommend Dealer
No
Employees Worked With
N/A
October 24, 2018

"Jacob Porterfield Review"

- jalexander844

Experience at Phillips with Jacob went very well. Was not expecting to purchase a new vehicle today as I was there for maintenance on my current Truck. Jacob approached me and provided me with an appraisal on my truck. They offered a fair price and wanted to work out a deal. Phillips did not have a truck on site that I liked. Jacob found one exactly what I was looking online and got it onsite in about an hour. Very impressed they worked with me on numbers and we where able to make a deal.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jacob Porterfield, Mark Melchor
Oct 24, 2018 -

Phillips Auto Group of Bradley, Inc. responded

Thank you for taking the time to write a review for Phillips Auto Group of Bradley! I will pass your kind words on to the team. Your business is very much appreciated. Happy motoring!!!

February 01, 2018

"Don't expect help when your having a tough time"

- Larry Johnson

I took my chevy equinox to be fixed under a warranty problem. After they have the car they say I have a rear main seal busted. Due to the seal being busted there was no point in them fixing the warranty problem if I couldn't pay out of pocket for the rear seal problem. I have been having financial difficulties and couldn't afford to pay out of pocket. Mike Reardon the service manager told me to leave my truck and they would give me time to come up with the money. I agreed fast forward a couple of weeks and Jeff one of their service people calls both my numbers and leaves a text saying they hadn't been given permission to work on the car and needed to know what going to do. I took this as my time was up and I needed to get my truck if I couldn't pay. So I went straight after work to pick up my truck. When I came in Jeff said he didn't know if my truck was ready and called his boss Mike Way to talk to me. Immediately the boss was condescending and rude as to me taking my truck. He specifically said they didn't expect me to come barging in that evening looking for my truck. I explained that I didn't have the money and just would take the car since they were calling and texting about it. All I got in response was sarcastic remarks and demeaning statements. On several occasions I asked was he being serious to which he replied he was. After several frustrating minutes he said they would get my truck ready and call me to get it. Now the truck was there for warranty paid problem which they refused to fix unless I paid for the other. So today I get more calls from Jeff saying the truck is ready but they are charging me for the tow to get it there because I didn't let them work on the truck. Mind you they had permission to fix the warranty problem and decided not to on their own. They are trying to charge me out of spite. Over the years I have spent thousands in there. Never again. So you treat customers rudely and take advantage of them out of spite. Wow that's messed up.

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Recommend Dealer
No
Employees Worked With
Mike Way
Feb 01, 2018 -

Phillips Auto Group of Bradley, Inc. responded

Thank you for your feedback. I will pass this on to our services director Mike Riordan,815-933-2251-777, mike.riordan@phillipschevrolwt.com.We apologize for any inconvenience.

September 19, 2017

"Repairs on bed liner that was sprayed"

- jjdecks

Had to get a few screws bolted down inside the new bed of truck for the lights. Was not secured after a company sprayed the new coating on the bed of the truck. Had the appointment and got the job done. Talked to the mechanic on a few other issues of installing a few covers and tie downs that he didn't have to do but was willing to get it done. Thank you.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Melchor
Sep 20, 2017 -

Phillips Auto Group of Bradley, Inc. responded

Thank you for taking the time to write a review for Phillips Auto Group of Phillips. We appreciate you business as well as your kind words. Have a great day :J:J

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