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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,028 Reviews

1,028 Reviews of Phillips Buick GMC - Service Center

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October 07, 2021

They handle my requests promptly. Service staff is friendly and respectful. I continue to go there because of their service. More

by pasabow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I Dont know names. They are all great.
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Oct 13, 2021 -

Phillips Buick GMC responded

We so appreciate this fantastic review! It is always a pleasure to service your vehicle here, and are glad you enjoy working with our team. We look forward to your next visit!

October 07, 2021

Quick service, they replaced My battery and the part were in stock. Nice waiting room More

by vatfdny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None above
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Oct 13, 2021 -

Phillips Buick GMC responded

It's our commitment to provide a high level of customer care by providing professional service as well as comfortable facilities for our guests. Thank you for recognizing this. See you next time!

October 07, 2021

Service and staff were great. Took care of my warranty issue quickly. Also had great service with my oil change there. More

by KRNIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Oct 13, 2021 -

Phillips Buick GMC responded

Thanks for recommending Phillips Buick GMC! We think our staff (and the Lightnin' Lube Center) are pretty great too. We look forward to helping again, next time you're in need!

October 07, 2021

My wife and I have purchased 5 new vehicles from Phillips over the past 6 years. Service has been very good for the most part. I praise Zac for his professionalism at service writing and taking care of my ne More

by fisherman34788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Harmon
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Oct 13, 2021 -

Phillips Buick GMC responded

Your continued patronage and trust in our dealership is so appreciated. Know that our team will work diligently to make sure your vehicle needs are properly met.

Oct 13, 2021 -

fisherman34788 responded

Well the problem isn't resolved yet but I have faith in Zac to get this right.

October 07, 2021

Problem was resolved satisfactorily but communication was non existent. I had to call them every time I More

by Dquigley43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Phillips Buick GMC responded

It is important our customers feel confident with the customer service they receive, so we appreciate this honest feedback. Thank you for your business and please let us know if there is anything further you need.

October 07, 2021

Originally did not have the part for the repair. Ordered it and certified that the repair was covered under the extended warranty. More

by flalb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
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Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your recommendation. We're happy we were able to get the part needed to complete your repairs. Thank you for trusting Phillips Buick GMC with your vehicle.

October 07, 2021

Not good. Since they couldn't or wouldn't figure out my transmission problems the just said that was the way it was designed. More

by XYZMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Bonner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Phillips Buick GMC responded

We are very sorry to hear that you didn't get the assistance needed at your last visit. We would like to take another look and get this resolved for you, so if you could please give our Service Director a call, we would be happy to get your transmission issues diagnosed.

October 07, 2021

Great service. Patient, professional, efficient, clean environment. Pleased with everything. I have no complaints. Would recommend to others. More

by kathyorr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross, randy lee, Chris Hoff
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Oct 13, 2021 -

Phillips Buick GMC responded

You're making us blush with all these compliments! Thank you for taking the time to share your experience and give your recommendation. Please let us know if there are any auto needs we can assist you with in the future!

October 07, 2021

Reliable service with little or no waiting. Friendly service staff who seem to be trained properly More

by Edsoxfan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Phillips Buick GMC responded

Your satisfaction is important to us, so we thank you for choosing Phillips Buick GMC and recognizing the quality work of our talented team members!

October 07, 2021

Always treats customers fairly and answers any and all questions honestly, very helpful and courteous. More

by Gie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
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Oct 13, 2021 -

Phillips Buick GMC responded

Exceptional customer service is what we strive to provide, and we're glad to hear that's what you continue to receive. Thank you for your business and recommendation!

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