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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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February 01, 2024

Pleasure to visit. I am greeted with a smile every time and the mechanics are always informative and give me options. More

by Mmd1002
Recommend Dealer
Yes
Employees Worked With
Zack
Feb 02, 2024 -

Phillips Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, the Team at Phillips Buick GMC

January 31, 2024

Everyone that I associated with was professional, courteous and maintenance work was done in a timely manner. Also had appointment with Paint, collision Body shop. Davis is an exceptionally professio More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Phillips Buick GMC responded

Your compliments and kind words mean so much to us and our team, Jim! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, the Team at Phillips Buick GMC

January 31, 2024

She was very personable, kind and polite. She was not over bearing and I will more than likely deal with her again without a doubt. She has Che led in with us twice since the purchase to make More

by tjneisen19
Recommend Dealer
Yes
Employees Worked With
Jada
Feb 02, 2024 -

Phillips Buick GMC responded

We appreciate your input. We're glad to hear that you were impressed with the service we offer here at Phillips Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, the Team at Phillips Buick GMC

January 28, 2024

Disappointed how long took material to come in. Supposed to be 7-10 business days-was more like 22. Also the labor cost was outrageous. More

by Joannmckimroberts
Recommend Dealer
Yes
Employees Worked With
Zack
Jan 31, 2024 -

Phillips Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership, Joann and appreciate you servicing your vehicle at Phillips. Unfortunately, the availability of parts from the manufacturer is beyond our control. We apologize that you had to experience a delay. If you would like to discuss this further, please reach out to Keith Free, our Service Director. Thank you Sincerely, the Team at Phillips Buick GMC

January 27, 2024

Adelino was very personable and professional. Gave me great customer service and the Lightning Lube did a great job with my car! More

by mariahingreen10
Recommend Dealer
Yes
Employees Worked With
Adelino Tomé
Jan 30, 2024 -

Phillips Buick GMC responded

Thank you for this great review! We're very happy that Adelino was here to help you and treated you with the customer service we know you deserve. Sincerely, the Team at Phillips Buick GMC

January 26, 2024

Had oil change and transmission fluid It was a good experience and I will come back More

by RICHARD.DETAR
Recommend Dealer
Yes
Jan 29, 2024 -

Phillips Buick GMC responded

Richard, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, the Team at Phillips Buick GMC

January 26, 2024

Fixed the problem and good communication. Very satisfied. Will come back to dealership if we have a problem. More

by Rkpeter12
Recommend Dealer
Yes
Employees Worked With
Paul kiley Anderson
January 25, 2024

Truck had a problem with lifters and a bent pushrod, all warranty covered One week More

by lc1062
Recommend Dealer
Yes
Employees Worked With
Zack
Jan 26, 2024 -

Phillips Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, the Team at Phillips Buick GMC

January 24, 2024

Very professional and kind. Zac kept me informed throughout the work process. Every staff member showed kindness, from the cashier, carrier, and Zac. Not to mention I was in and More

by LAXE303617
Recommend Dealer
Yes
Employees Worked With
Zac
Jan 26, 2024 -

Phillips Buick GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, the Team at Phillips Buick GMC

January 23, 2024

They are the only dealership that completely fixed our vehicle! Very very helpful and the service man -Jim- went above and beyond! More

by pameladunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Phillips Buick GMC responded

Pamela, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jim went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, the Team at Phillips Buick GMC

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