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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,073 Reviews

1,073 Reviews of Phillips Buick GMC - Service Center

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February 04, 2024

Service is outstanding. Very quick check in. I did not have to wait longer than anticipated More

by Stevdan0
Recommend Dealer
Yes
Feb 06, 2024 -

Phillips Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, the Team at Phillips Buick GMC

February 04, 2024

I told Jim what was going on with the car and he in turn told us what the mechanics found while checking the car. Turned out to be more than we were originally told but we are happy with Phillips GMC. More

by PRH588
Recommend Dealer
Yes
Employees Worked With
Jim Berlin was the man who kept us informed about the work and how long they needed the car. He fi a great job!
Feb 04, 2024 -

PRH588 responded

Jim Berlin and the Service Department at Phillips GMC are great. They had our car for over a week but it runs great now!

February 03, 2024

Needed part replacement and service was great getting it done. Jim was very professional Enough More

by Ronola1125
Recommend Dealer
Yes
Employees Worked With
Jim
Feb 06, 2024 -

Phillips Buick GMC responded

Hi Ronola, and thanks for your kind words! We appreciate our team here at Phillips Buick GMC and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, the Team at Phillips Buick GMC

February 02, 2024

Service department got me in the next day and diagnosed the problem and fixed it. More

by rube123
Recommend Dealer
Yes
Employees Worked With
Zack in service dept
February 01, 2024

Pleasure to visit. I am greeted with a smile every time and the mechanics are always informative and give me options. More

by Mmd1002
Recommend Dealer
Yes
Employees Worked With
Zack
Feb 02, 2024 -

Phillips Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, the Team at Phillips Buick GMC

January 31, 2024

Everyone that I associated with was professional, courteous and maintenance work was done in a timely manner. Also had appointment with Paint, collision Body shop. Davis is an exceptionally professio More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Phillips Buick GMC responded

Your compliments and kind words mean so much to us and our team, Jim! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, the Team at Phillips Buick GMC

January 31, 2024

She was very personable, kind and polite. She was not over bearing and I will more than likely deal with her again without a doubt. She has Che led in with us twice since the purchase to make More

by tjneisen19
Recommend Dealer
Yes
Employees Worked With
Jada
Feb 02, 2024 -

Phillips Buick GMC responded

We appreciate your input. We're glad to hear that you were impressed with the service we offer here at Phillips Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, the Team at Phillips Buick GMC

January 28, 2024

Disappointed how long took material to come in. Supposed to be 7-10 business days-was more like 22. Also the labor cost was outrageous. More

by Joannmckimroberts
Recommend Dealer
Yes
Employees Worked With
Zack
Jan 31, 2024 -

Phillips Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership, Joann and appreciate you servicing your vehicle at Phillips. Unfortunately, the availability of parts from the manufacturer is beyond our control. We apologize that you had to experience a delay. If you would like to discuss this further, please reach out to Keith Free, our Service Director. Thank you Sincerely, the Team at Phillips Buick GMC

January 27, 2024

Adelino was very personable and professional. Gave me great customer service and the Lightning Lube did a great job with my car! More

by mariahingreen10
Recommend Dealer
Yes
Employees Worked With
Adelino Tomé
Jan 30, 2024 -

Phillips Buick GMC responded

Thank you for this great review! We're very happy that Adelino was here to help you and treated you with the customer service we know you deserve. Sincerely, the Team at Phillips Buick GMC

January 26, 2024

Had oil change and transmission fluid It was a good experience and I will come back More

by RICHARD.DETAR
Recommend Dealer
Yes
Jan 29, 2024 -

Phillips Buick GMC responded

Richard, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, the Team at Phillips Buick GMC

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