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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.3
1,118 Reviews

1,118 Reviews of Phillips Buick GMC - Service Center

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September 06, 2025

Very cold and impersonal. Definitely a different experience than Cadillac. I use gmc for oil changes in Ft. Lauderdale and always feel welcomed and appreciated. More

by cafsgreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Phillips Buick GMC. It's important for us to provide a welcoming and attentive environment, and your feedback helps us see how this experience felt for you. If you’d like to talk more about your visit, please feel free to reach out directly. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC

September 01, 2025

Great service on replacing main battery under warranty . The new battery should be also under warranty More

by MC2RETMAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Phillips Buick GMC responded

Thank you for sharing your positive experience with us! We're glad to hear that you received great service at Phillips Buick GMC while replacing your main battery under warranty. Your satisfaction is important to us, and we appreciate your trust in our service. If you need anything else, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

August 29, 2025

Great service everyone is very. Helpful to give me help with my cars. Problem thanks for your service More

by Alba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Alba! We at Phillips Buick GMC are happy to hear that you received great service and found our team helpful with your car problems. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

August 23, 2025

Zack seems like good associate and was nice to deal with. He was professional from the first encounter . I was disappointed to find out that after scheduling an appointment three weeks out for a transmissio More

by Ctrotti66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your kind words about Zack and his professionalism at Phillips Buick GMC. We understand your frustration regarding the transmission flush and the inconvenience it caused you, especially with the travel involved. We aim to maintain our high standards and would love to assist you better on your next visit. Please feel free to contact us directly about arranging a loaner vehicle for your return. Thank you for your feedback, and we look forward to serving you again. Sincerely, the Team at Phillips Buick GMC

August 22, 2025

Service manager was polite, let me know when car was ready and thanked me for using Phillips More

by MAFCJF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Phillips Buick GMC responded

Thank you for your positive feedback! We appreciate you choosing Phillips Buick GMC and are glad to hear that our service manager provided you with a polite and attentive experience. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

August 20, 2025

Jim is always so helpful and knowledgeable. Always had guided me in the right direction of what needs to be done and get's it done. Had issue with Tire sensor he called the extended warranty co More

by michellemitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Phillips Buick GMC responded

Thank you for your kind words, Michelle! We're glad to hear that you had such a positive experience at Phillips Buick GMC. It's great to know that our team, especially Jim, was able to assist you with your tire sensor issue and ensure everything is as good as new. We appreciate you being part of our family and look forward to serving you again in the future!

August 13, 2025

This dealership went above with the customer service all the way from our salesman Darren to JD in financial support. They have a great team. More

by MAMCLINTOCK58
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Aug 14, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Phillips Buick GMC, and we'll be sure to pass your kind words along to Darren and JD. Our team strives to provide excellent customer service, and it's great to know that we met your expectations. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 10, 2025

Zack Beserock is one of the best at customer service that you can ask for got me right in answered any questions thank you, sir More

by Phil will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review, Phil! We are grateful to hear that you had such a positive experience with our team at Phillips Buick GMC, especially with the outstanding customer service provided. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 06, 2025

Thanks ? ? It was fine I thought I was charged too much to initiate the TPMS sensors I think $175 to initiate some sensors on the car is an outrageous price an More

by marcsacardshark
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Aug 06, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your thoughts about the TPMS sensor initiation cost. Understanding the pricing of services is important, and we aim to be as transparent as possible. Please feel free to reach out to us at Phillips Buick GMC to discuss your experience further. We're here to assist you! Sincerely, the Team at Phillips Buick GMC

August 04, 2025

Needed a pin cut from hitch which prevented me from towing. Was charged $85! I’m a regular customer and was told by my tire store that such a simple procedure should not have not been charged. More

by dixie2chix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your concerns regarding the charge for the hitch pin cutting service. At Phillips Buick GMC, we aim to provide fair pricing for all our services. Your experience as a regular customer is important to us, and we appreciate your loyalty. We encourage you to reach out directly to discuss this further. Our team values your input and is here to assist. Sincerely, the Team at Phillips Buick GMC

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