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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,072 Reviews

1,072 Reviews of Phillips Buick GMC - Service Center

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January 25, 2024

Truck had a problem with lifters and a bent pushrod, all warranty covered One week More

by lc1062
Recommend Dealer
Yes
Employees Worked With
Zack
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Jan 26, 2024 -

Phillips Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, the Team at Phillips Buick GMC

January 24, 2024

Very professional and kind. Zac kept me informed throughout the work process. Every staff member showed kindness, from the cashier, carrier, and Zac. Not to mention I was in and More

by LAXE303617
Recommend Dealer
Yes
Employees Worked With
Zac
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Jan 26, 2024 -

Phillips Buick GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, the Team at Phillips Buick GMC

January 23, 2024

They are the only dealership that completely fixed our vehicle! Very very helpful and the service man -Jim- went above and beyond! More

by pameladunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Phillips Buick GMC responded

Pamela, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jim went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, the Team at Phillips Buick GMC

January 21, 2024

The cost is expensive and I would like to see pictures showing the issues I have with my car. More

by laroia40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
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Jan 23, 2024 -

Phillips Buick GMC responded

We would like to assist you but cannot verify who you are to reach out. Please contact Keith Free, our Service Manager at 352-728-1212 for assistance directly.

January 18, 2024

From the service advisor to the shuttle driver, everyone was very efficient and had great communication skills. We appreciated the service, our problem was solved in one day. Will be back for all of our ser More

by CC Devine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - service advisor
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Jan 20, 2024 -

Phillips Buick GMC responded

Thank you for taking time to recognize our staff. We appreciate you servicing your vehicle at Phillips.

January 18, 2024

Good service , took care of the problem, was under warranty, and provided rental car that was necessary. More

by arlenegeiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Phillips Buick GMC responded

Thank you for taking time to recognize our staff. We appreciate you servicing your vehicle at Phillips.

January 18, 2024

Yes I was treated very very nice and the man that help me did his best tosle sure my truck was taking care of 100percent More

by wolffbj50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Phillips Buick GMC responded

Thank you for choosing Phillips for your service needs. We appreciate your business and your compliments of Jim Berlin.

January 18, 2024

The kind of service I’ve come to expect from Phillips. From the consultants to the shuttle driver, good people and excellent results. More

by M700WIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Phillips Buick GMC responded

Thanks for the compliments. It's the little things that count and we work hard to treat our customers right.

January 18, 2024

Horrible experience- never going back, never recommending them to anyone. Service department is sketchy!! No trust in them at all. More

by HEMITAMPABERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Phillips Buick GMC responded

As you have hidden your information we cannot respond directly and cannot verify that you were even at our dealership. Please reach out to Keith Free, our service manager, to address your concerns. We service thousands of customers and our honesty and integrity is paramount.

January 18, 2024

Service was excellent. Ed Owens was professional and knowledgeable. No high pressure sales. This is my forth car from Phillips, and I highly recommend them More

by Fwmoeller49
Recommend Dealer
Yes
Employees Worked With
Ed Owens
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Jan 20, 2024 -

Phillips Buick GMC responded

Thanks for the compliments! We appreciate that you are a repeat customer and Ed does a great job taking care of customers. Enjoy your vehicle!

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