Phillips Buick GMC - Service Center

Brought my car in at 7:30 and waited until 9:15 before anyone came to speak with me. I was told the thermostat replacement would cost $1,100. This was "clutch your chest time" because the fellow sitting anyone came to speak with me. I was told the thermostat replacement would cost $1,100. This was "clutch your chest time" because the fellow sitting next to me was told that he needed a new thermostatt and it would cost $300. I couldn't figure out why big difference. He said that he would wait for the car and that it would take about an hour. My service rep said that they had to let the car cool down and it would be ready around 5 PM. I asked if my extended warranty would cover it. He was surprised because he didn't know that I had the warranty. I said you should have - I bought the car here and it should be on my file. 10 minutes later he told me that it was covered. They gave me a ride home and around 5 PM I called to find out the status of my car. I was told it's still sitting there, it took too long to call down and we haven't had a chance to work on it. I was nonplussed. I said the car would have cooled down in less than an hour if you had put it outside in the 60 degree temp. The following day, I was picked up and brought to your shop. I thought the overall treatment was the poorest customer service that I had ever encountered. When my car was ready, I made my way to the "service manager on-duty" he had little interest and a lot of excuses. We get busy - why do you take reservations and delay working on the car? - We get busy and take some cars right away. You don't have to be a genius to know xx when you hear it. By the way, as I was driving home, I something on the steering wheel was irritating my hand. I looked and found that about 3-inches of the leather was scuffed and looked like zipper teeth. I did not turn around and go back to the shop because I was pretty sure I would here either, That wasn't done here or Leave it here, we'll have it ready in a couple of days. I'm pretty sure that I will have to find another place to have my car serviced. More

Staff was kind and respectful, listened to my issues with car, and car was done in reasonable time car, and car was done in reasonable time More

All guys on the service lane are great to work with. Bob and Jim especially are great to work with. Bob and Jim especially are great to work with. More

Quality outfit and Busby is the best. I have bought numerous cars from Phillips and Busby is the reason. I have bought numerous cars from Phillips and Busby is the reason. More

My vehicle needed multiple repairs. The service representative kept me informed of the progress from start to finish. There were no surprises. The service representative kept me informed of the progress from start to finish. There were no surprises. More

I brought it in for a warranty item and they haven't called me back and it's been a month called me back and it's been a month More

Prompt, professional and very responsive. Our service representative provided timely updates and called when us when he expected the merchandise to arrive. Our service representative provided timely updates and called when us when he expected the merchandise to arrive. More