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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,071 Reviews

1,071 Reviews of Phillips Buick GMC - Service Center

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December 02, 2023

Very good service the only thing I don’t like is service is first come no appt time More

by northcounrtypi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Phillips Buick GMC responded

It does take some getting used and it does put pressure on us to perform to a high level in order to serve as many customers as we can. We hear the horror stories about not being able to get a timely appointment at other places. We choose to operate in a way that keeps our quality technicians busy and our customers happy. Thank you for being our customer and willing to work with us. The 5-Star rating was so great to see. Hurry back.

December 02, 2023

Got the name of the dealership from a friend and made an appointment was meet by a salesperson as soon as entering the show room from that point forward ever person involved with the deal was top notch even More

by ljr0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Phillips Buick GMC responded

Thank you for the kind words for Cat. Your 5-Star rating is much appreciated and knowing that our guests are satisfied with the amenities that we offer. Thank you for taking the time to share about your positive experience. It was a pleasure to help you, and we look forward to seeing you again.

November 29, 2023

Timely and helpful It was the day after Thanksgiving and I was able to get in and taken Care of timely More

by excitygirl88
Recommend Dealer
Yes
Employees Worked With
Zach
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Nov 29, 2023 -

Phillips Buick GMC responded

Imagine that, beating the crowd on Black Friday. It's like being waved through the turnstile at the stadium on opening day without a ticket. We are glad you thought of us to service your car. We appreciate the great 5-Star rating and kind words too. Thank you for your business and we look forward to seeing you again.

November 28, 2023

Best customer service I have EVER experienced. I will be back They are the best More

by gzzrdliz
Recommend Dealer
Yes
Employees Worked With
Zach
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Nov 28, 2023 -

Phillips Buick GMC responded

The accolades for our service team are much appreciated, and we love the great 5-Star rating. Thank you for the review and your business.

November 27, 2023

Job was done as promised. Mist people very professional and friendly.i was treated with courtesy which I appreciate. More

by BeauBobb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Nov 28, 2023 -

Phillips Buick GMC responded

Wow. Thanks, BeauBobb1, we appreciate the great 5-Star rating and the kind words for our staff. Hurry back.

November 27, 2023

We have always been very pleased with Phillips Buick when I buy a new car it will be from there More

by trevajcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Phillips Buick GMC responded

We love selling cars to happy customers. Thank you for sharing your thoughts in a public way that gives us a chance to enjoy being in the spotlight. The great 5-Star rating is appreciated. We look forward to your next visit and value your business.

November 18, 2023

Easy to work with. Helpful and knowledgeable. I am happy with the service I received. More

by allison.eddy
Recommend Dealer
Yes
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Nov 19, 2023 -

Phillips Buick GMC responded

Allison, thank you for the kind words and the great 5-Star rating. We are happy when you are happy. Hurry back.

November 18, 2023

Helpful , courteous took me home and back Kept me informed on why it was taking so lomg More

by Adam Mostoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack and Bob
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Nov 19, 2023 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating, Adam and taking time to write a review. Every service experience offers its own unique conditions and we appreciate you working with us. Thank you for your business.

November 17, 2023

Got me right in, no charge even thou it was my fault for the reason it was towed in. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley or kile
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Nov 17, 2023 -

Phillips Buick GMC responded

Aaron, there is nothing like being waived through the turnstiles on opening day without a ticket. Some days just work out better than expected. Thank you for the great 5-Star rating and letting everyone else enjoy your experience with you. We are glad to have you as our customer.

November 16, 2023

I took my car to this dealership after having issues with my car after taking it to another dealership and had to spend extra money. They did a diagnostic and claim to found the issue. Couple hours later I h More

by ShanClark20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Nov 16, 2023 -

Phillips Buick GMC responded

Shan, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

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