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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,070 Reviews

1,070 Reviews of Phillips Buick GMC - Service Center

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October 27, 2023

I took my gmc terrain to be served pmechanic and they didn't do ther job. I took it to a mechanic and come to find out it was a high pressure gas part. You guys said it's not worth spending money on the More

by papojosh96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He was the one that I shouldn't spend money on my car. Thanks God I go a second opinion. It only needed a high pressure fuel pump.
Oct 27, 2023 -

Phillips Buick GMC responded

Josh,thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

October 25, 2023

I always get good service when I go. I am glad I returned to this Buick dealership after being away for a year because I got a KIA. The service at KIA was so bad I traded in the vehicl More

by vetandbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
Oct 25, 2023 -

Phillips Buick GMC responded

Welcome back, Bob, we are glad to have you as our customer. Thank you for the great 5-Star rating and we look forward to our continuing relationship.

October 24, 2023

The service was friendly, knowledgeable and efficient. Would not hesitate to use them again. Highly recommend. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zak
Oct 24, 2023 -

Phillips Buick GMC responded

Thanks, Carol. We love to get 5-Star ratings because it means we are connecting with those we serve. Your recommendation means so much to us. We are delighted to have you as our customer.

October 21, 2023

Very impressed with Phillips and the service department. Jim Berlin was very good working with me and explaining everything to me. Excellent service. More

by NSJOAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Phillips Buick GMC responded

Thank for the terrific 5-Star rating and the kind words of Jim and our service team. We value your business and look forward to your next visit.

October 20, 2023

The service rep was very friendly and knowledgeable. Helped me understand what was causing the problem. More

by Ashleybw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Phillips Buick GMC responded

Ashley, we appreciate the praise for our service representative and the great 5-Star rating. We look forward to seeing you again.

October 19, 2023

Thank you very much for updating park assist chip - didn't know how handy that feature really helps in avoiding issues when backing up. Jim was very helpful and got issues resolved in addition to getti More

by Sealegs41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Competitice Graphics
Oct 19, 2023 -

Phillips Buick GMC responded

Thank you for this detailed review and the accolades for Jim. The 5-Star rating is great to see. We appreciate your business and look forward to your next visit.

October 18, 2023

Great service department. Diagnosed immediately. Held the parts, since it was a Friday. Can back Monday morning and Han the car back by afternoon. What a great experience. Wil More

by Tonya Craven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Phillips Buick GMC responded

Tonya, thank you for the great 5-Star rating. We appreciate your business and the way you worked with us to complete the needed work. We are looking forward to seeing you again.

October 17, 2023

Thank you for getting my car in the day it was towed to you. Appreciate fast service More

by hetrickr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 18, 2023 -

Phillips Buick GMC responded

We appreciate the high rating and we are glad to help you. Once you get your car back review us once more. We would love to have earned another high rating. Perhaps, a 5-Star? Thank you for the review.

October 17, 2023

This dealership goes above and beyond taking care of its customers. And I have to say my salesman Blake Kelly is just amazing. More

by LBASS23608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Kelly
Oct 18, 2023 -

Phillips Buick GMC responded

Thank you for calling attention to Blake and your continued confidence in Phillips Buick GMC. The 5-Star rating made us all smile and we are delighted to have you as our customer.

October 10, 2023

I had my oil changed at your facility and while having it changed my hydraulic fluid came out of my motor mounts. Chris walked me over to service and Zach and I had a conversation. I have a Ford and with For More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack or Zach in service and Chris with oil were excellent.
Oct 18, 2023 -

Phillips Buick GMC responded

Theresa, thank you for the kind words for Chris and Zach. We appreciate your business and taking time to write a review. The 5-Star rating was great to see. Relook forward to seeing you again.

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