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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,065 Reviews

1,065 Reviews of Phillips Buick GMC - Service Center

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October 01, 2023

The mechanics were professional and explained what they were doing for my car. Everything was completed to my satisfaction. More

by Barbjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Phillips Buick GMC responded

Wow! Thank you for the 5-Star rating and the kind words for our service team. We appreciate your business, and look forward to your next visit.

September 30, 2023

Expensive but what I was told for the fixes was right on the money. I won’t buy another GMC product after this nearly $5K bill and knowing the high new car prices. Unfortunately for GMC as I have been a cus More

by RUSH1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Phillips Buick GMC responded

Your review is compelling, Hal, as it is a synopsis of the car ownership experience for everyone. The safety, performance and convenience of technologically advanced vehicles is a joy to behold. We have never been safer nor squeezed more miles out of each drop of fuel. Of necessity, the cost of vehicle repair has increased as the sophistication of the systems increased. Thank you for your frank assessment of the way you see things. Just know that we are here for you and willing to find the most cost effective way to deal with the costs associated with vehicle ownership. The 5-Star rating we received from you means more than ever.

September 28, 2023

I had a very good experience with the service department to replace front brake pads on my 2015 Buick. More

by Marianng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Phillips Buick GMC responded

Marian, thank you for writing a review and giving us a great 5-Star rating. We value your business, and look forward to seeing you again.

September 28, 2023

Very professional and knowledgeable they know what they are doing at that place Jim is my service advisor More

by franoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating and the kind words for, Jim. We appreciate your business and look forward to your next visit.

September 26, 2023

I have trusted Phillips for thr last 18 years. I bought my 2008 GMC Sierra and love my truck. More

by elligassert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Phillips Buick GMC responded

Thank you, Elli, for your continued confidence in Phillips Buick GMC and the great 5-Star rating. We are delighted to have you as our customer and appreciate your kind words more than we can say.

September 26, 2023

They stand by their work. Had an issue that they fixed without charge. You can count on them. More

by dicksapp42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Phillips Buick GMC responded

"You can count on them." Thanks, Dick. There has never been a more concise recommendation than that. The 5-Star rating is great to receive and we are delighted to have you as our customer.

September 26, 2023

They are trustworthy and care about their customers when the dashboard warnings shows serious issues! More

by nancygiberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 19, 2023 -

Phillips Buick GMC responded

Nancy, if it troubles you, it is a concern to us. We like surprises as much as anyone but not on the road and dancing on the instrument panel of our customers. Thank you for your continuing relationship with us. The 5-Star rating is great to see. We look forward to your next visit.

September 26, 2023

Jim and his team always takes care of me and my Equinox. I got a lot of work done on the car this time and I’m very satisfied with the results. My 100k mile equinox is riding brand new. More

by CANUCK272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Phillips Buick GMC responded

You brought your Equinox in for service just after the Autumnal Equinox. That is some nice symmetry there for your 100K mile service. Thank you for your continued confidence in us. We are delighted to have you as a customer and that 5-Star rating was great. Hurry back. Maybe for the Winter Solstice this time?

September 26, 2023

I called the service department because the engine light came on in my 2018 Enclave. I was told service was first come first serve. And it was a Friday at 11:15 when I brought it in. If they couldn’t get to More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Phillips Buick GMC responded

Linda, your review provides the type of information so helpful to others. Thank you for writing it and providing the context of a day in the life of our service department. You kind words for Jim Berlin and his staff made us smile and the great 5-Star rating is what we plan for on every service opportunity. Thank you for your business.

September 23, 2023

Excellent trouble shooter every issue and fixed each one of which have been multiple at $2000 twice at each visit. Brought me home, picked me up to get car. Friendly, explained everything to me but told th More

by grandsryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everybody involved with my car
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Oct 23, 2023 -

Phillips Buick GMC responded

Ryan, thank you for the detailed review and the great 5-Star rating. Jim Berlin solves service problems for customers on a daily basis and is a vital part of our effort to serve those who look to us for their automotive needs. We appreciate your business and look forward to your next visit.

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